Paying your water bill is an essential part of being a homeowner or renter in Coconut Creek The city wants to make paying your bill as easy and convenient as possible. This guide will walk you through all the ways you can pay your Coconut Creek water bill, from online payments to in-person options
Overview of Coconut Creek Water Services
The City of Coconut Creek provides water service to around 54000 residents in the Coconut Creek area. The water supply comes from groundwater wells that draw from the Biscayne Aquifer.
The city purchases the water in bulk from Broward County at wholesale prices, then sells it to Coconut Creek customers at lower rates than if you got it directly from the county.
Coconut Creek also invests in maintaining and upgrading the water infrastructure to keep service safe, efficient, and cost-effective.
When Your Coconut Creek Water Bill is Due
Your Coconut Creek water bill payment is due within 20 days of the statement date printed on your bill.
If your payment hasn’t been received by the due date, a delinquent notice will be sent on your next bill with a turn off date for nonpayment. The city also makes courtesy calls about past due balances before shutting off service.
Bills are sent out every month and cover a 29-31 day period on average. There is no overlap or gaps between service periods.
Ways to Pay Your Coconut Creek Water Bill
The City of Coconut Creek offers several options for paying your water bill conveniently:
Pay Online
The easiest way to pay is through the city’s online payment platform. You can pay by Visa, Mastercard, Discover, American Express, e-Check or Pay-by-Text.
- Pay online here using the online platform
- Pay by phone anytime by calling the automated payment line at 1-833-418-0066
Pay by Automatic Withdrawal
Sign up for Automatic Funds Transfer (AFT) to have your water bill paid automatically each month directly from your bank account. No need to remember when it’s due or make manual payments.
Pay by Mail
If you prefer to pay the old fashioned way, simply mail your payment stub along with a check or money order to the address listed on your bill. Make sure it’s postmarked by the due date to avoid late fees.
Pay in Person
You can drop off your payment in the drop box in front of City Hall anytime. The city also has cashiers who can take payments in person at:
City Hall
4800 West Copans Road
Coconut Creek, FL 33063
Pay by cash, check, or credit/debit card (Visa, Mastercard, Discover, American Express).
What to Do if You Can’t Pay Your Bill
If you are having trouble paying your Coconut Creek water bill, contact the utility billing office right away at 954-973-6732.
They can discuss payment plan options that may provide some temporary financial relief. Payment plans allow you to pay the past due balance in installments over 2-3 months without fees or interest.
The city wants to keep your water on, so reach out to them if you are struggling to make a payment. It’s important to take action before your service gets shut off.
Avoiding High Water Bills
Some ways to keep your monthly water bill lower include:
- Fix any leaks, which can waste large amounts of water over time
- Install low-flow toilets, faucet aerators, and showerheads
- Only run dishwasher and washing machine when fully loaded
- Turn off water when brushing teeth, washing hands, etc.
- Water lawn and garden efficiently based on weather and type of plants
- Take shorter showers
- Check for leaks in irrigation system
Also, check your bill for signs of unusually high usage, which could indicate leaks either inside or outside your home. Catching and fixing leaks quickly can prevent wasted water and higher bills.
Understanding Your Coconut Creek Water Bill
When you get your monthly bill, here are some key things to look for:
- Service period: This shows the date range your bill covers, usually about 30 days.
- Current charges: This section shows your total charges for water service and any other fees for the current billing period.
- Consumption history: Shows your usage in gallons for the past 13 months so you can see trends.
- Meter readings: Shows the read dates and readings that your bill is based on. Check for accuracy.
- Message board: Important notices about rates, interruptions, conservation etc.
- Due date: The date your payment must be received by to avoid late fees. Due within 20 days of the statement date.
Closely reviewing the details on your bill each month can help you stay on top of your usage and catch any issues early.
Getting Billing Questions Answered
If you have any questions or concerns about the charges or usage on your Coconut Creek water bill, customer service agents are available by phone at 954-973-6732 or email at [email protected].
Some common billing questions they can help explain:
- Why your usage is higher than normal
- Checking for potential leaks or meter issues
- Payment plan options if you can’t pay on time
- Clarifying charges or reading your meter
- Starting/stopping service or transferring service
- Paperless billing and automatic payments
Don’t hesitate to reach out to them if you need help understanding your bill or managing your water service account.
Avoiding Scams and Fraud
With water bills, it’s important to watch out for potential scams or fraudulent websites that may try to steal your personal and payment information.
The City of Coconut Creek only uses two legitimate third-party payment vendors:
- Paymentus
- PayPal
They do NOT use or associate with any other payment sites like doxo.com. Only make payments through the city’s official website or in person to ensure security.
If you receive calls or emails demanding payment from suspicious sources, or seeking personal details, do not provide anything. Instead, call the city directly to verify the situation.
By staying vigilant and using trusted payment methods, you can pay your Coconut Creek water bill safely and hassle-free. Reach out to the city’s billing department if you ever have concerns about scams or fraud. They are there to help protect customers.
One Less Thing to Worry About
Paying your water bill on time is essential, but it shouldn’t be a burden or worry. The City of Coconut Creek offers flexible payment options to suit every customer’s needs.
Take advantage of the convenient online and automatic payment features to check this monthly task off your to-do list easily. And reach out for assistance if you need help managing payments or understanding your bill and usage.
With these tips for hassle-free bill payment, one less thing to stress about each month!
How do I know if my meter is working? Do meters get old?
You can test to see if your meter is working by determining if it is registering water. If you turn on your hose or your faucet and go out to your meter box, you will see a dial spinning. As long as your dial is spinning, your meter is working. Meters do age. However, they have long lives and are meant to withstand the elements. Additionally, as meters age, they slow down, registering less usage.
Does the City check for leaks?
The City does review reporting to analyze high consumption or unusual consumption. Technicians are sent to your homes to check the meter box and meter, and will inform customers of any leaks.
Ever Wonder How to Pay Your Water Bill Online
FAQ
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Does Coconut Creek charge a water/sewer surcharge?
Effective February 1, 2019, customers who receive water/sewer service and whose property is located outside the corporate limits of the City of Coconut Creek shall be charged a fifteen percent (15%) surcharge, as provided for by Florida Statutes 180.191, over and above the charges listed above and will not be charged the 8% utility tax.
Does Coconut Creek use estimates?
Many of these result in higher water consumption and are often overlooked. Does Coconut Creek use estimates to bill their customers? Coconut Creek does not use estimates to arrive at water consumption for monthly billing. A meter reader physically visits your meter box monthly.
How do I create a new account at Coconut Creek water?
You can create a new account on the City of Coconut Creek Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account .
Does Coconut Creek city water have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Coconut Creek City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.