Are you a resident of Alcoa, Tennessee looking for convenient ways to pay your city utility bill? This comprehensive guide outlines the various payment options available through the City of Alcoa for settling your monthly electric water sewer and garbage service charges.
I’ll provide step-by-step instructions for paying your City of Alcoa utility bill online, by phone, by mail, or in person This article covers everything Alcoa residents need to know to keep utility payments on time and avoid any late fees or service disruptions.
Follow this helpful guide to pay your City of Alcoa utility bill quickly and easily.
The City of Alcoa Utility Department issues monthly bills for electric, water, sewer and garbage services provided to local households and businesses.
Payment is due by the due date shown on your City of Alcoa utility bill to avoid a 5% late penalty fee. If your bill remains unpaid 10 days after the due date, a $25 late fee is charged and your utility service may be disconnected.
The City of Alcoa offers various payment options to fit any schedule or preference:
- Online through the city website
- Via the PowerPal mobile app
- By phone through automated system
- By mail with check or money order
- In-person with cash, check or credit card
This guide provides step-by-step instructions to pay your City of Alcoa utility bill using any of these convenient methods.
Pay Online Through the City of Alcoa Website
Paying your City of Alcoa utility bill online through the city website is quick, easy, and secure.
Here are simple steps to pay online:
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Go to www.cityofalcoa-tn.gov
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Click on “Pay Your Utility Bill” under City Services
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Review the payment terms and click the link to enter the online payment site
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Enter your utility account number and account holder name
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Select “Sign In” and enter your password if returning user, or “Register” to create a password
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Choose a payment amount and enter payment details
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Review payment confirmation and print receipt
Online payments made by midnight will process overnight and credit your City of Alcoa utility account the next business day.
Download the PowerPal App for Mobile Payments
The City of Alcoa offers a free PowerPal mobile app to pay your utility bill on-the-go from iOS or Android devices.
To use PowerPal:
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Download and install the PowerPal app from your device’s app store
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Open the app and search for “City of Alcoa”
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Enter your utility account number and account holder name
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Select a payment amount and enter credit/debit card details
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Review payment confirmation within the app
The PowerPal app lets you pay 24/7 and stores your account for easy future payments.
Pay by Phone Through Automated System
Calling in your payment is another fast option for settling your City of Alcoa utility bill.
To pay by phone:
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Call 865-380-4890 and select option 2 for utility billing
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Have your account number and holder name ready to input
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Follow prompts to enter payment details and submit payment
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Write down the confirmation number as proof of payment
Phone payments made by 3pm ET will process same day. Payments after 3pm ET will process the next business day.
Pay by Mail With Check or Money Order
To pay your utility bill by mail, send a check or money order to:
City of Alcoa
PO Box 9610
Alcoa, TN 37701
Make checks payable to City of Alcoa and include your account number and holder name on the check memo line.
Allow 7-10 business days for mailed payments to reach the utility department and avoid late fees. Send at least 1 week before your due date.
Pay In-Person at the City Municipal Building
For cash payments or paying with credit/debit card in-person, visit the City of Alcoa Municipal Building at:
223 Associates Blvd
Alcoa, TN 37701
In-person payments are accepted Monday-Friday from 8am-4:30pm ET. Bring your utility bill or know your account number.
Get a receipt of your cash or card payment for proof the city received it. This option also allows you to get assistance with bill questions.
Setting Up Automatic Monthly Bank Draft Payments
For convenient autopay direct from your bank account, complete the City of Alcoa’s bank draft authorization form.
Visit the Municipal Building or call 865-380-4700 to request a form. Return the completed bank draft form attached to a voided check.
Your payments will then automatically deduct each month on the due date, saving you time and avoiding late fees.
Signing Up for Paperless Billing
Go paperless to receive and pay your utility bill electronically through email notifications.
Visit the Municipal Building and complete a paperless billing authorization form with your email address added.
You’ll receive an email each month when your e-bill is ready to view and pay online through the city website. Reduce clutter and save paper by going paperless.
Avoid Late Fees and Service Disruption
Pay your City of Alcoa utility bill on time every month to avoid:
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5% late penalty fee if not paid by due date
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$25 fee if not paid within 10 days of due date
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Disconnection of your electric, water, sewer, garbage service
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Need to pay reconnection fees and security deposit for restored service
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Ongoing late fees accumulating even after service disconnected
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Potential impacts to tenant rental applications or home purchases
So pay on time, every month, using the fastest and most convenient option for you. Online, phone, or mobile payments processed promptly can help you avoid penalties.
Summary of Key Bill Pay Tips
Remember these tips when paying your City of Alcoa utility bill:
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Pay by due date shown on monthly statement
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Use online, phone, mobile, mail, or in-person payment options
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Process online payments by midnight ET for next day credit
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Keep payment receipts and confirmation numbers
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Set up autopay or paperless billing for convenience
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Avoid late fees and maintain positive rental/credit history
Paying your Alcoa utility bill on time takes just minutes online or through the PowerPal mobile app. Follow this guide for easy instructions to pay and manage your City of Alcoa utility account responsibly.
Closing Thoughts on Paying Alcoa Utility Bills
The City of Alcoa offers flexible payment options by phone, mail, in person, online, or via mobile app. Choose the most convenient method for you and schedule payments by the due date.
If you have any other questions about your City of Alcoa utility account or bill payment, reach out to the billing department for assistance. Manage your utility payments smoothly as an Alcoa resident.
REMINDER: A 85% convenience fee will be charged on all credit and debit card payments starting January 1, 202
To Pay Online:
Welcome to our new Online Utility Bill Payment System. Please read the following disclaimer:
If you do not receive a confirmation, do not attempt to make another payment before speaking with a representative from our office. Please note that some banks will hold funds for a period up to 10 days if you attempt to make duplicate payments. The City of Alcoa reserves the right to discontinue this service to anyone who does not follow the terms and conditions of this website or attempts to make a payment with a check and the check is returned due to insufficient funds. By utilizing our online utility bill payment system, you agree to the terms and conditions of this website and this disclaimer. Payments made each day by midnight Eastern Time will be received by the City of Alcoa the following business day. Please do not use this system if you need immediate credit.
If this is your first time using this new online system:
- You may use the login and password printed on your utility bill. If you do not have that information you can create a login and password using your account number and the name the account in listed under.
- Once you have read and accepted the following disclaimer, you may proceed to the Online Payment Site. Please note that by entering the payment site, you will be redirected to SEDC’s secure payment site for processing.
- Payments made after midnight “will not” be received by the utility company until the next business day.
- Do not pay using this system if your service is scheduled to be disconnected or you need immediate credit.
- Partial payments made on delinquent accounts may result in disconnection of service.
- Penalty or Late fees added may not be reflected in the balance shown.
By entering the Online Utility Bill Payment Site, I acknowledge that I have read and understand the payment terms listed above.
City of Alcoa Police Department: Answer the Call
FAQ
What is the phone number for Alcoa electric bill pay?
How much is the deposit for Alcoa Electric?
How do I report an outage to Alcoa?
How do I pay my city of Alcoa (TN) bill online?
Pay your City of Alcoa (TN) bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app.
How do I pay my Alcoa utility bill online?
If not mailing their payment or paying in person at the City of Alcoa Municipal building, the only online payment option the City of Alcoa endorses is the one available on the City of Alcoa website, www.cityofalcoa-tn.gov. Utility bills are issued monthly, and are due on or before the due date.
How do I pay my Alcoa utility bill with doxo?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by City of Alcoa (TN). Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. Also Known as: cityofalcoa-tn.gov, City of Alcoa Utilities (TN)
When will my Alcoa utility bill be received?
Payments made each day by midnight Eastern Time will be received by the City of Alcoa the following business day. Please do not use this system if you need immediate credit. If this is your first time using this new online system: You may use the login and password printed on your utility bill.