Living in the city of Vacaville, California means being a customer of City of Vacaville Public Works for essential utilities like water, sewer, and garbage services. Keeping up with paying your utility bill is important to avoid service disruptions. In this comprehensive guide, we’ll outline the various ways Vacaville offers for paying your bill conveniently.
About Vacaville Public Works Utility Billing
The city of Vacaville provides water, sewer, stormwater drainage, and garbage collection to over 100,000 residents. Usage costs for these services are billed bi-monthly.
Vacaville offers both in-city and out-of-city utility rates based on your location, They utilize advanced metering technology to monitor and bill for exact usage, Rates are set by Vacaville’s City Council
Now let’s look at the ways you can pay your Vacaville utility bill.
Pay Online
The fastest and most convenient way to pay is through Vacaville’s online payment portal. You can access it anytime at www.cityofvacaville.gov/paybill.
To pay online, you will need your 10-digit account number and exact balance due. Payments can be made directly from your bank account or with Visa, MasterCard, Discover, or American Express.
You can opt for one-time payments or set up recurring auto-pay through the online system. It also allows you to go paperless with online billing. Payments made before 11:59pm PT post to your account that day.
Pay via Mobile App
In addition to the web portal, Vacaville offers a mobile app for iPhone and Android to manage your utility account and payments on the go.
The Vacaville 311 app allows you to:
- Check your balance
- View billing history
- Make payments
- Set up reminders
- Submit meter readings
- And more!
Download the Vacaville 311 app for easy mobile access.
Pay by Phone
To pay your Vacaville utility bill over the phone, call (707) 469-6500. You can make automated payments using the IVR system 24/7. The utility billing department is also available weekdays from 8am to 5pm if you need assistance.
Have your account number and credit card ready. Enter the details to quickly process a payment by phone. You can also set up recurring auto-pay over the phone.
Pay by Mail
If you prefer to mail in payments, you can send a check or money order to:
City of Vacaville Finance Department
650 Merchant Street
Vacaville, CA 95688
Write your 10-digit account number in the memo of the check or money order. Allow 5-7 days for mailed payments to process and post to your account.
Pay in Person
To pay your bill in person, visit Vacaville City Hall at 650 Merchant Street. The utility billing department is open 8am to 5pm, Monday through Friday.
You can pay by cash, check, money order, or credit/debit card when paying in person. Same-day payment confirmation is provided.
Use the Drop Box
For non-business hour payments, a secure drop box is located in the City Hall parking lot along Merchant Street. Simply seal your payment in an envelope with your account details and drop it in anytime.
The drop box is emptied daily so payments are typically credited within 1-2 business days. The well-lit box offers 24/7 access when City Hall is closed.
Sign Up for Auto-Pay
For effortless bill payment, enroll in Vacaville’s auto-pay program. This automatically deducts your balance from a chosen bank account or credit card each billing cycle.
With auto-pay, bills are paid on time without you having to do anything. You’ll avoid late fees and potential service disruption. Enroll through your online account or complete a form.
Receive Payment Reminders
To prevent forgetting to pay your utility bill, Vacaville offers both email and phone call reminders before your due date. Receive an automatic alert so you can pay on time and avoid charges for late payments.
Enable bill reminders through your online account portal. You can also call the billing department to set up notices by phone and text.
Look Into Payment Assistance
If you are struggling financially and unable to pay your utility bill, see if you qualify for payment assistance. Vacaville partners with Solano County and non-profits to provide aid.
Programs like HEAP and LIHEAP provide grants and discounts to low-income households. Contact Vacaville’s billing department for more information on potential utility bill assistance.
Review Key Payment Policies
Before we wrap up this guide, let’s review some important payment policies to remember:
- Bills are issued bi-monthly and due within 21 days of billing. Late fees apply after the due date.
- Disconnection may occur on past due accounts. Reconnect fees apply.
- Accepted payment options include online, phone, mail, auto-pay, in person, and drop box.
- Cash payments are highly discouraged for safety reasons.
- Please contact the billing department if you need to arrange an alternate payment plan.
- Customer service can answer questions Monday through Friday from 8am to 5pm.
Pay Your Bill Stress-Free
Take advantage of account management tools that simplify the process, such as reminders and recurring payments. Avoid the hassle of late fees and keep your water, sewer, and other services running smoothly all year long. Contact the billing department with any questions on selecting the right payment method for you.
City of Vacaville – Public Works Week 2021
FAQ
How do I cancel my Vacaville water service?
How do I contact the City of Vacaville?
Where does Vacaville get its water?
How do I pay my city of Vacaville (CA) Bill?
Vacaville, CA’s utility services offer water, wastewater, solid waste, and recycling to homes and businesses, promoting sustainable and reliable services. Common questions, curated and answered by doxo, about paying City of Vacaville (CA) bills. How can I pay my City of Vacaville (CA) bill? You can pay them directly on this website.
How do I make a Vacaville water payment?
You can create a new account on the City Of Vacaville Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account . Want to pay without an account? You can make a one-time payment without creating an account.
What is the city of Vacaville water?
This page provides information about City Of Vacaville Water. The Vacaville Water provides water for about 96,735 residents living in the Vacaville area. Established in 1851, the Vacaville Water collects water from two surface water sources and 11 deep groundwater wells.
Who provides Vacaville water?
Vacaville has multiple water providers: City Of Vacaville Water and Suisun Solano Water Authority SSWA. This page provides information about City Of Vacaville Water. The Vacaville Water provides water for about 96,735 residents living in the Vacaville area.