Living in Haines City, Florida means relying on the city’s water utility for an essential service – access to clean drinking water and wastewater management. As a customer, it’s important to know how to easily pay your Haines City water bill each month to avoid any service disruptions.
In this comprehensive guide, we’ll walk through the various quick and convenient ways Haines City offers for residents and businesses to pay their water bills.
Overview of Haines City Water Billing
The Haines City Utility Billing department handles water, sewer, garbage, and recycling services for over 31,000 customers in the area.
They process around 210000 statements per year. The utility bills for these services on a monthly basis.
It’s important for all customers to pay their water bills by the due date each month to avoid penalties and service interruptions. Fortunately Haines City offers several easy payment options.
Ways to Pay Your Haines City Water Bill
Here are the simple and convenient ways to pay your monthly Haines City water/sewer bill
Online
The easiest way for most customers is to pay online through the Haines City website. You can make secure online payments using credit/debit cards or electronic checks. You can also set up auto-pay for recurring payments.
By Phone
Call the Haines City Utility Billing department at 863-421-3600 to make a payment over the phone using a credit card or checking account during business hours.
By Mail
Mail a check or money order payable to City of Haines City to:
City of Haines City
Attn: Utility Billing
620 E Main Street
Haines City, FL 33844
Make sure to include your account number on the payment.
Drop Box
Place your payment (check, money order, etc.) in one of the secure utility payment drop boxes located at:
- City Hall entrance
- Haines City Police Department
In Person
You can pay your water bill in person at City Hall or at the local Amscot branch:
Amscot
35938 US-27
Haines City, FL 33844
Cash, checks, credit/debit cards accepted.
Automatic Payments
For easy recurring payments, enroll in automatic monthly bank drafts from your checking account by filling out a form.
By TTY
Hearing-impaired customers can call 888-611-9543 anytime to make water bill payments by phone.
Tips for Paying Your Haines City Water Bill
Follow these tips and best practices when paying your Haines City water/sewer utility bill:
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Pay the full balance due each month to avoid penalties.
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Watch for your new bill around the 25th of each month. It’s due by the date shown on the bill.
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Pay a few days early to ensure on-time delivery of mailed payments.
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Set up autopay or recurring payments to never miss a bill.
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Keep your account number handy to reference when making payments.
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Contact Haines City immediately if you cannot pay on time to avoid shut-offs.
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Notify the utility of any billing errors promptly.
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Update your contact information if you move houses in Haines City.
What Happens If You Don’t Pay Your Haines City Water Bill?
It’s crucial to pay your Haines City water bill fully and on time each month. Here’s what can happen if you don’t:
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A 1.5% late fee will be added if not paid by the due date.
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After 30 days late, a shut-off notice will be sent alerting that water service will be discontinued if the overdue balance is not paid immediately.
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Around 10 days later, the water will actually be shut off if the bill remains unpaid.
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A $50 turn-on fee will then be charged to resume service once payment is made.
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The overdue, unpaid balance could be sent to a collections agency, damaging your credit score.
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Water service will not be turned on for a new customer until any past-due amounts are paid.
So be sure to promptly pay your Haines City water bill each month online, by phone, mail or in person. Contact utility billing at 863-421-3600 with any account or payment questions.
Reading and Understanding Your Haines City Water Bill
When you receive your monthly Haines City water bill, it will contain detailed information and breakdowns to understand:
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Account number and service address
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Meter number and read dates
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Usage in gallons for water and sewer
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Utility service rates
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Any previous balance
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Current charges for each service
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Total amount due and due date
Review the charges closely each month to spot any billing errors. Normal usage varies by household size, time of year, etc. Look for spikes that could indicate leaks.
Setting Up Haines City Water Service as a New Customer
If you’re moving to a new home or apartment in Haines City and need to start new water/sewer service, here’s what to do:
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Contact utility billing 1-2 weeks before your move date to set up service.
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Provide your new service address and personal details like name, DOB, and SSN for credit check.
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A $100 deposit will be required to open your account if you don’t have an established utility history with Haines City.
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Service turn-on occurs on Tuesdays and Thursdays. Provide desired activation date.
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Initial water bill will include pro-rated partial month charges based on service start date.
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Service will be in your name – notify utility if you move out.
Starting Haines City water service is quick and easy! Just reach out to utility billing ahead of time so water is flowing for move-in day.
Closing or Transferring Haines City Water Service
If you’re moving out of Haines City or transferring service to a new address within the city, here are the steps:
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Contact utility billing at least 1-2 weeks before your move.
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Provide move-out or service transfer date and new address if applicable.
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Schedule a final meter reading by Haines City for billing.
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Receive final bill around a month later and pay any remaining balance.
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Service will be discontinued on move-out date if not transferring.
Be sure to properly close or transfer your Haines City water account when relocating to avoid continued billing.
Haines City Water Department Contact Information
Contact the Haines City Utility Billing department with any questions about your water service, billing account, or payments:
Address:
620 E Main Street
Haines City, FL 33845
Phone:
863-421-3600
Email:
[email protected]
Website:
www.hainescity.com/165/Utility-Billing
The friendly and knowledgeable Haines City water billing staff can assist with any utility service needs!
Pay Water and Sewer bills online
FAQ
What is the phone number for Haines City utilities?
What is the average water bill in Haines City?
How do I stop service in Haines City?
How do I pay my utility bill in Haines City Florida?
Pay your utility bill, check your account status, and review your account history. Payments may be made in-person during normal business hours (8 am-5 pm, Monday – Friday) at City Hall located at 620 East Main Street, Haines City, Florida 33844. Drop your payments into the drop box on the left side of the City Hall double doors facing the library.
How do I make a payment at Haines City Library?
Payments may be made in-person during normal business hours (8 am-5 pm, Monday – Friday) at City Hall located at 620 East Main Street, Haines City, Florida 33844. Drop your payments into the drop box on the left side of the City Hall double doors facing the library. Make sure to write your account number on your payment.
How do I stop service at Haines City utility billing?
Stop Service If you need to stop your current services, please submit the completed Stop Service Form to the Utility Billing Department by any of the methods below at least 24 hours before the requested date or call the Haines City Utility Billing office at 863-421-3600. Seasonal customers must complete the form.
What services does Haines City Utilities Department offer?
The City of Haines City Utilities Department services include water, wastewater, and solid waste collection. It is requested applications be submitted at least 24 hours before the start date. Applications submitted for same-day service after 3:30 pm will be assessed additional fees.