Paying bills can be a hassle. With so many bills coming in each month from various companies and services it can be easy to lose track and miss payments. This can lead to late fees, service interruptions, and credit damage. However, your electric and water bills are too important to risk. That’s why Mayfield Electric and Water offers a convenient online bill pay system to help simplify and streamline your payments.
As a customer of Mayfield Electric and Water, you have access to an easy-to-use online portal where you can quickly view and pay your bill anytime. No more waiting for a paper bill in the mail, struggling to decipher billing codes, or racing to the mailbox with a check. Online bill pay puts you in control.
Benefits of Online Bill Pay with Mayfield Electric and Water
Paying your electric and water bills online with Mayfield Electric and Water provides a number of helpful benefits
Convenience
You can pay your bill from anywhere at anytime using a computer, tablet, or mobile phone. No need to come into the office or wait on hold over the phone. Bill pay is available 24/7.
Efficiency
Online payments post to your account immediately, so you don’t have to worry about delays with the mail You can also set up recurring auto-pay to make payments a true set-it-and-forget it process
Security
Mayfield Electric and Water uses sophisticated encryption and security measures to keep your personal and payment information safe. You can trust your data is protected.
Flexibility
In addition to online bill pay, Mayfield Electric and Water offers payment by phone, in person, or by mail, so you can choose the option that works best for your needs each month.
Budgeting
With an online customer portal, you can view your current charges, see past bills, monitor usage, and better understand your costs from month to month to help with budgeting.
How Online Bill Pay Works
Paying your bill through the Mayfield Electric and Water online bill pay system is simple:
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Visit the company’s website and click on the “Bill Pay” link.
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If it’s your first time using online bill pay, register for an account by providing some basic contact information.
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Existing customers can login using their account credentials.
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Select whether you want to pay by credit/debit card or electronic funds transfer. Credit/debit card payments incur a small $2.50 convenience fee.
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Enter details for the payment method selected.
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View your balance and enter the payment amount. You can pay the full balance or make a partial payment.
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Submit payment and receive a confirmation number for your records.
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Payment is processed and posted instantly to your account.
It only takes a few minutes to complete the simple payment process. All your data is encrypted for security protection.
Customer Service Still Available
While online bill pay provides an efficient self-service option, Mayfield Electric and Water still offers personalized customer service for those who need it. You can call during business hours, Monday to Friday, 7am to 4:30pm or visit an office in person for assistance from knowledgeable staff members trained to help with billing questions, payment arrangements, or any other needs. Whether online or offline, Mayfield Electric and Water aims to provide exceptional service.
Reliable Service with Bill Pay Ease
Having reliable electric and water service is essential for homes and businesses. Paying the bill on time each month ensures continuous delivery of these critical services. With Mayfield Electric and Water’s online bill pay system, you can easily schedule payments when it’s most convenient for you and avoid any worry of late fees or suspensions. Simplify your monthly financial to-dos by taking advantage of the hassle-free bill pay program.
Account Balance & Payment
- SMARTPAY is a self managed program and customers will be required to direct any balance inquires to the following sources:
- 1-877-775-5872 (customer will use the ten digit phone number given to MEWS to access balance information)
- www.myusage.com (MEWS provides a touch screen computer in the lobby to access account information)
- No late fees will be accrued while participating in SMARTPAY service.
- Balance information received by cashier’s receipt or online/over the phone payment system will be incorrect.
- SMARTPAY customers will not receive a monthly statement or bill and are required to keep a monetary balance on their account.
- SMARTPAY customers may utilize the following payment options:
- Pay by Phone: 1-866-884-9807
- Pay Online: www.mayfieldews.com (use the “Bill Pay” option)
- Customers may choose to pay with a debit/credit card or checking account number – account number will also be required to make an over the phone or online payment.
- Pay in the main office located at 408 East Broadway Street (ID required with credit/debit card payment)
- Leave payment in drop box outside the main office facing the police station (Include customer information with payment)
- Payments made through convenience pay (phone or internet) or with a credit/debit card will be charged $2.50 per transaction
- Your account balance may not reflect payments made within the past 24 hours. It may take up to 24 hours for online and phone payments to post to your account.
- If a returned payment is received on the account, the amount of the returned payment and a return fee will be charged to the account immediately. If this causes the credit on the account to become exhausted, service will be subject to disconnection.
- Energy assistance pledges and/or payments WILL NOT be applied to an account until after the payment is received in FULL, with the exception of pledges received by fax from West Kentucky Allied Services. Customers will be responsible for keeping a positive balance on the account until the payment is received from ANY energy assistance program.
- Since SMARTPAY customers do not receive disconnect notices, assistance programs will use the account balance page printed off of www.myusage.com from the customer’s account. If the customer does not have internet access he or she may print information at the Graves County Public Library located at 601 N 17th Street, or by using the provided computer in the MEWS lobby.
Disconnection When Utilities Run Out
- All accounts are subject to immediate disconnection at anytime the utility balance has run out.
- Accounts up for disconnection will be required to pay the negative utility balance; purchase a minimum of $50.00 worth of utilities, and a $10 reconnection fee. Customers with a balance in debt recovery will also be required to make the debt recovery payment. Service restoration may take up to 24 hours if the service is disconnected for negative funds.
- If an account is not restored within five days, the account will be considered inactive and MEWS will mail a final bill to the last known mailing address on file. The customer will be responsible for paying any unpaid balance to MEWS.
- MEWS has the right to add any old debt or existing debt owed to MEWS to the customer’s active account at anytime. Any debt may be put into debt recovery with a recovery rate determined by MEWS. Every payment made once a debt is put into debt recovery will be divided by the percentage determined to go towards the debt, and the customer’s account balance. (ex. If the recovery rate is 25% and the customer pays $40, $10 would be applied to the owed debt and $30 would be applied to the customer’s balance.)
- Customers may elect to be notified of low balances and a pending disconnection via phone call or text message. Customers may be alerted of low balances, pending disconnects and daily balances by email. MEWS will not be responsible for charges incurred by the customer’s phone provider for phone calls or text messages. If a customer receives more than four notification alerts during a one month period, a $5.00 fee may be charged to the account. These alerts are a courtesy and the customer is still responsible for keeping up with his or her utility balance. Accounts not receiving alerts will still be disconnected once the utilities have run out.
- Immediately after an account is setup the customer should receive text activation if the customer has chosen to receive text alerts. If the customer replies with “STOP,” this will disable the text alert. The text message alert can only be reactivated by texting “ACTIVATE” to 77407 from the customer’s cellular phone. After the text message is sent the customer should receive a successful response from MYUSAGE. If the customer does not receive a successful response he or she will need to contact their cellular phone provider to resolve the issue.