How to Pay Your Bill with Cullman Electric Cooperative

Cullman Electric Cooperative provides reliable electric service to over 36,000 homes, businesses, and industries across Cullman County, Alabama. As a customer-owned utility, keeping accounts current through timely bill payment allows the co-op to maintain the most affordable rates possible.

In this comprehensive guide, we’ll walk through everything you need to know about paying your Cullman Electric bill, including understanding your charges, payment options, managing your account online, and avoiding late fees

Reviewing and Understanding Your Electric Bill

Cullman Electric bills monthly for residential customers, while commercial accounts are billed every 15 to 30 days depending on usage. It’s important to review your bill each month to understand the charges and monitor your electric use.

Your Cullman Electric bill includes:

• Electric usage charge – Based on the kilowatt-hours (kWh) of electricity used that month at the current rate.
• Service availability charge – A fixed monthly fee to access the electric system.
• Taxes – Cullman Electric collects sales tax for the state and cities.
• Other fees or credits – Such as security light charges, late fees, or bill credits.

Usage can vary month-to-month based on weather, occupancy changes, or new appliances. If you notice a major unexplained increase, it may indicate an electrical issue needing attention.

Payment Due Dates and Late Fees

Cullman Electric bills are due 15 days from the statement date printed on your bill. If paying by mail, allow 5-7 days for delivery time.

Payments received after the due date will incur a late fee based on the account balance:

• Balance under $250 – $10 late fee
• Balance over $250 – 5% late fee

Repeated late payments can negatively impact your account standing. So pay on time to avoid penalties.

Ways to Pay Your Cullman Electric Bill

Cullman Electric offers several payment options for convenience:

Pay Online

The easiest way to pay is through SmartHub, the online member portal. You can pay by credit/debit card or electronic check 24/7. First-time users will need to create an account using their Cullman Electric account number.

Pay by Phone

Call 256-737-3200 and select option 2 to use the automated phone system. Enter your account number and follow the prompts to pay by credit/debit card or electronic check.

Pay by Mail

Detach the payment stub from your paper bill and mail with a check or money order to:

Cullman Electric Cooperative
PO Box 1168
Cullman, AL 35057

Allow 5-7 days for delivery and processing. Write your account number on the payment to ensure proper crediting.

Pay in Person

Bring your bill to either Cullman Electric office during business hours:

Main Office:
1749 Eva Rd NE, Cullman, AL 35055
Monday-Friday, 7:30am-4:00pm

Addison Office:
31132 Hwy 278 W, Addison, AL 35540
Monday-Friday, 7:30am-12:00pm and 1:00pm-4:00pm

Cash, check, money order, and credit/debit cards are accepted. A drive-thru window is available at the main office as well.

Drop Boxes

For after-hours payments, use the 24/7 drop boxes at the main and Addison offices. Payments left in the drop boxes will be credited the following business day.

Automatic Bank Drafts

Forget late payments with automatic bank drafts. Cullman Electric will pull your payment directly from your bank account each month on the due date. Sign up online or download the authorization form to get started with drafts.

Budget Billing

With Budget Billing, your payment stays the same each month to help you budget. Your account is reviewed periodically and the amount adjusted if needed to pay off the actual balance. Enroll online or contact member services.

Prepaid Billing

With Cullman Electric’s smartPAY program, you pay in advance for service and receive alerts when your balance gets low. It helps you stay on budget without security deposits or late fees. Enroll online or in person.

Managing Your Account Online

The SmartHub online portal and mobile app offer 24/7 account access and bill payment. You can:

• Check your balance
• View current and past bills
• Make one-time payments
• Set up recurring payments
• Monitor your electric use
• Report outages
• Contact customer service

First, create your SmartHub account using your Cullman Electric account number. Once signed up, you can manage everything conveniently online or on your phone.

Avoid Late Fees with Proper Payment

To avoid late fees, make sure to pay your Cullman Electric bill in full by the due date each month. Here are some tips:

• Mark your due date on your calendar.
• Enroll in automatic monthly bank drafts.
• Pay as soon as you receive your new bill.
• Contact Cullman Electric immediately if you are unable to pay on time for assistance.

Properly paying your electric bill keeps your co-op account active and in good standing. This allows Cullman Electric Cooperative to continue providing reliable service at the lowest possible cost.

Conveniently Manage Your Cullman Electric Account

As a customer of Cullman Electric Cooperative, paying your bill on time each month is an important responsibility. Fortunately, Cullman Electric offers multiple payment options like online, phone, mail, in person, and bank drafts.

Using the SmartHub online and mobile tools makes it easy to stay on top of your account balance and due dates. Pay promptly by the due date to avoid late penalties and keep your cooperative account in good standing. Proper bill payment allows Cullman Electric to maintain affordable rates and reliable electric service.