How to Pay Your Southwest Arkansas Electric Bill Online & Understand Your Statement

Paying your electric bill each month to Southwest Arkansas Electric Cooperative (SWAECC) is an essential part of being a member and receiving reliable service. While you may be used to paying your bill by mail, in person or over the phone, the easiest and most convenient way is through the SWAECC SmartHub website or mobile app. Read on for a complete guide on how to pay your SWAECC electric bill online, including step-by-step instructions and tips for reading and understanding your monthly statement.

Why Pay Your SWAECC Bill Online?

Here are some of the major benefits of paying your SWAECC electric bill online through SmartHub:

• Convenience – You can pay anytime, anywhere in just a few clicks on your computer, phone or tablet. No need to mail in checks or drive to an office.

• Speed – Online payments post to your account immediately, whereas mailed payments can take days to process

• Security – SmartHub uses industry-standard encryption to keep your info safe and secure Much more secure than mailing checks

• Paperless – Go green by reducing paper bills and checks. View or download PDFs of current and past bills in SmartHub.

• Account access – Along with payment, you can view bill history, update account info, report outages and more.

Paying online just makes managing your electric account faster, easier and more efficient compared to traditional offline payment methods.

How to Pay Your SWAECC Bill Through SmartHub

If you’re ready to start paying your SWAECC electric bill online, here is a simple step-by-step process:

1. Go to www.smarthubapp.com or download the SmartHub mobile app.

2. Log in with your existing SWAECC username and password. Or click “New User” to set up an account.

3. Select “Pay Now” – This will be prominently displayed if you have a current balance due.

4. Enter payment info – Select payment method, enter card or bank account details, amount to pay, etc.

5. Confirm payment – Carefully review the details before submitting.

6. Get confirmation – You will receive a confirmation email and the payment will immediately post to your account.

The first time may take a few extra minutes to set up your account, but after that paying only takes seconds. You can pay the full balance due, make a partial payment, setup recurring payments or view payment history. It’s all right at your fingertips anytime through SmartHub!

Tips for Understanding Your SWAECC Electric Bill

When you receive your new SWAECC bill each month, you’ll want to review and understand the various sections before making a payment:

• Account Summary – Provides an overview of your previous and current balance, due date, meter read date and total charges.

• Payment Stub – Detach and mail this portion with a check if not paying online.

• Energy Usage – Graphs and tables showing your monthly energy usage and cost. Compare to previous billing periods.

• Meter Readings – Details your meter number, current and previous meter readings by type (on-peak, off-peak, etc.), and total usage.

• Additional Charges – Lists any surcharges, fees or additional costs incurred that billing period.

• Messages – Important notices and announcements from SWAECC regarding your account, rates, outages, etc.

• Account Number – Needed for account management and making payments.

• Due Date – Payment must be received by this date to avoid late fees.

Don’t hesitate to contact SWAECC if you need any clarification or have questions about charges on your bill. Their customer service team can explain your statement details, account history and charges. Paying online through SmartHub also allows you to view bill history and usage over time at any time.

SWAECC Payment Options Besides Online

While paying online through SmartHub is the best option, SWAECC does offer other payment methods if needed:

• By phone – Call 1-800-782-2743 and select the “Pay by Phone” automated option. Have your account number and card ready.

• In person – Visit any SWAECC office during business hours – Texarkana, Nashville, De Queen or Bradley.

• Drive-through – The Texarkana office has a drive-through window open from 8am to 5pm.

• Drop box – All SWAECC offices have a secure drop box for leaving payments anytime.

• By mail – Detach and mail in the payment stub portion of your bill with a check. Allow 7-10 days to post.

• Bank draft – Sign up for monthly auto-draft payments from your bank account on your due date.

No matter which payment method you choose, be sure to pay the current amount due by the due date on your statement to avoid any late fees or disconnection. Paying online through SmartHub is the simplest, fastest and most convenient way to stay on top of your SWAECC electric bill.

More About Southwest Arkansas Electric Cooperative

SWAECC is the main electric provider for Southwest Arkansas, serving portions of Little River, Miller, Hempstead, Nevada, Lafayette, Howard, Sevier, Pike and Polk counties. They are a non-profit electric cooperative owned by over 12,000 member-owners.

SWAECC was founded in 1937 to bring electricity to rural areas not served by traditional utilities. It generates revenue solely from members to cover operating costs. Any excess revenue is allocated back to members in the form of capital credits.

The co-op is governed by a board of directors elected from the membership. As a cooperative, SWAECC’s mission is to provide safe, reliable and affordable electric service to all members.

Be sure to keep your SWAECC account in good standing by paying your bill on time each month. Take advantage of the convenience of SmartHub to pay online, view your usage and manage your electric account anytime, anywhere. Understanding your monthly statement is key to monitoring charges and controlling costs. Reach out to SWAECC by phone with any questions about your electric service or bills.