How to Pay Your Fort Pierce Utilities Bill: A Comprehensive Guide

Paying your utility bill on time every month is an important responsibility as a homeowner or renter in Fort Pierce, FL. The city’s utilities including electric water wastewater and natural gas are provided by the Fort Pierce Utilities Authority (FPUA). FPUA offers several convenient payment options to fit your needs. This guide will walk you through everything you need to know to pay your Fort Pierce utility bill.

Understanding Your FPUA Bill

FPUA utility bills typically arrive by mail or email in the first week of the month and are due by the 20th. The bill includes charges for all FPUA services at your address, itemized by:

• Electric
• Water
• Wastewater
• Natural Gas (if applicable)

It also shows your previous balance, new charges for the month payments received and total amount due. Review your bill carefully each month to ensure accuracy. Contact FPUA customer service if you have any questions.

Billing disputes must be submitted in writing within 20 days of the bill date. However, you must still pay the full amount due by the due date to avoid late fees. Credits will be applied if billing errors are identified.

When and How to Pay Your FPUA Bill

To avoid late fees, your FPUA bill must be paid in full by the due date shown on your statement, typically the 20th of the month. If the due date falls on a weekend or holiday, payment is due the next business day.

FPUA offers several payment options:

Pay Online

The most popular payment method is through FPUA’s online account management system. Register your account on the FPUA website to securely pay by e-check, credit or debit card. You can also view billing history, set up paperless billing and automated payments.

Pay by Phone

Call FPUA at 772-466-1600 and select option 2 to use the automated phone payment system. Have your account number and credit/debit card ready. FPUA accepts Visa, Mastercard and Discover.

Pay by Mail

Detach the payment stub from your paper bill and mail it along with a check or money order to:

FPUA
P.O. Box 3191
Fort Pierce, FL 34948

Note: Allow 5-7 business days for mailed payments to be processed.

Pay in Person

Take your bill to the FPUA office at 206 S. 6th Street in Fort Pierce. Drive-thru window hours are 8am-5pm Monday-Friday. A 24-hour walk-up kiosk is also available.

Other authorized payment locations include:

• Cash Plus (2059 S US 1)
• Down South Beverage & Check Cashing (420 N US 1)
• Seacoast Bank Fort Pierce branch (1901 S US 1) – accepts current bills only

AutoPay

Enroll in AutoPay through your online account to have payments automatically deducted from your bank account each month. This ensures you never miss a payment due date.

PayNearMe

This option allows cash payments at participating 7-Eleven, Ace Cash Express and Family Dollar locations. Take your bill or account number to make a payment that will be applied to your FPUA account.

Quick Pay

Make a one-time payment without registering your account online. Visit www.fpua.com and click on Quick Pay. You can pay by e-check or credit card.

Financial Assistance Programs

If you are struggling to pay your utility bill, FPUA offers programs that may be able to help, including:

• Payment arrangements – Set up a payment plan to pay your balance over time if you cannot pay in full by the due date.

• Project Care – This program assists low-income households with utility bills. Applicants must meet income guidelines.

• Medical Seal – Customers with a severe medical condition can have their service protected from disconnection with a Medical Seal.

Contact FPUA customer service to learn more about qualification requirements for these assistance programs.

Avoid Late Fees and Disconnection

FPUA charges a late fee of 1.5% on unpaid balances after the due date. Make every effort to pay on time to avoid late fees.

If your account remains unpaid for 30 days after the original due date, your service may be disconnected. FPUA charges a $25 disconnection fee and $25 reconnection fee per service. Service will only be restored once the full past due balance is paid.

Disconnection can be devastating, especially in hot summer months without electric for A/C or winter without heat. Avoid this worst-case scenario by paying on time, even if it’s the minimum amount due. Notify FPUA immediately if you anticipate difficulty paying a bill so alternate arrangements can be made.

Payment Records and Receipts

FPUA provides several options to view and track your payment history:

• Payment receipts can be emailed after online payments
• Registered online accounts show full payment history
• Call customer service to request payment records
• Retain copies of cancelled checks or bank statements showing bill payments

Good record keeping helps resolve any discrepancies if questions arise about your account.

Closing Your FPUA Account

If you are moving out of Fort Pierce, you must close your FPUA account. Contact customer service at least 3 days before your move date to schedule a final meter reading. Provide your forwarding address to have a final bill sent to you.

Failure to close your account will result in continued responsibility for utility charges after moving out.

More Billing and Payment FAQs:

• What if I make a partial payment? Partial payments are accepted but the account remains delinquent until paid in full. Late fees and disconnection may occur if full payment is not received by the due date.

• Where do I find my account number? Your FPUA account number is located at the top of your utility bill. This is a 7 or 8 digit number unique to your address.

• What if I lose power before the due date? You are still responsible for paying your bill on time, even if service is interrupted by an outage. FPUA will credit customers if an outage results in abnormally high electric usage the next month.

• Can I change my due date? Unfortunately no, FPUA bills cannot be customized with individual due dates. All bills are due by the 20th of the month.

• What is the CheckFreePay automated phone number? The number is 877-885-7968. Have your FPUA account number and bank account information ready to use the automated system.

• How long will a mailed payment take to process? Allow 5-7 business days for mailed payments. Send at least 7 days before the due date to avoid late fees.

• What credit cards does FPUA accept? Visa, Mastercard and Discover cards are accepted for online and phone payments.

Paying your utility bill on time is an important responsibility. FPUA offers a range of payment options to fit any schedule and budget. Reach out to the friendly customer service team if you ever have any billing questions or concerns. With these tips, paying your FPUA bill will be quick, easy and painless every month!