Paying your water bill to Helix Water District just got a whole lot easier! As a customer of Helix Water District, you have multiple options to pay your water bill quickly and securely. In this article, we’ll explore the various bill pay options offered by Helix Water District to make your life simpler.
Online Bill Pay
The easiest way to pay your Helix Water District water bill is online through their website. To pay online, first you’ll need to register for an online account on the Helix Water District website. Registration only takes a few minutes. All you need is your account number and an email address.
Once registered, you can login to your online account and make a payment anytime. Helix Water District offers the flexibility to pay using either a credit/debit card or electronic check. One of the best parts of paying online is that you can set up automatic payments. By setting up autopay your water bill will be paid automatically each month, so you don’t have to worry about late payments and fees.
Online bill pay is fast, convenient, and secure Payments post to your account immediately, so you have peace of mind knowing your payment is received.
Pay by Phone
If you prefer to speak with a customer service representative, Helix Water District offers pay by phone options too. To pay by phone, simply call 619-466-0585 and select the pay by phone option.
You can make a payment using automated system anytime without having to wait for a representative. The automated system will guide you through step-by-step to process your payment. Or you can opt to speak with a customer service agent during business hours who will take your payment over the phone.
Similar to online payments, you can pay by credit/debit card or electronic check over the phone. Helix Water District does not accept cash payments over the phone. Payments made by phone are posted to your account immediately.
Pay by Mail
Paying by mail is a great option if you prefer to send a physical check. To pay by mail, simply write your check payable to Helix Water District and mail it to:
Helix Water DistrictPO Box 513560Los Angeles, CA 90051-3560
Be sure to include your account number on the check either in the memo or with your payment stub. Mailed payments take 7-10 days to process. Pay attention to the due date on your bill and mail your payment in advance to avoid late fees.
Pay in Person
For those who prefer the in-person touch, you can pay your Helix Water District bill at a payment center. Helix Water District offers several walk-in payment center locations:
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Helix Water District Headquarters
7811 University Ave, La Mesa, CA 91942 -
East County Court and Regional Services Building
250 E. Main Street, El Cajon, CA 92020 -
La Mesa City Hall
8130 Allison Avenue, La Mesa, CA 91942
At the payment centers, you can pay by cash, check, money order, or credit/debit card. When paying in person, be sure to bring your water bill or know your account number. In-person payments allow you to speak directly with a customer service agent if you have any questions about your bill.
Payment Policies
Along with flexible payment options, it’s important to be aware of the payment policies set by Helix Water District.
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Due Date – Payments are due 21 days after the bill date. Bills are generated monthly.
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Late Fees – A 10% late penalty will be charged if payment is not received by the due date.
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Failed Payment Fee – A $15 charge will be applied for failed electronic payments. This includes failed auto-debit transactions or bounced checks.
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Shutoff Policy – Accounts past due by 60 days or more are subject to water service shutoff.
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Payment Arrangements – Payment arrangements and bill extensions may be available for customers facing financial hardship. Call customer service to learn more.
Bill Estimator
If you’re moving into the Helix Water District service area, you may be wondering how much to budget for your water bill. Helix offers an online Bill Estimator tool to give you an estimate based on details like meter size, account type, and monthly usage.
This tool provides an estimate only, but it’s handy to understand costs. Visit the Bill Estimator page and input details like meter size, account type (residential, multi-family, commercial etc.), and expected monthly usage to get an estimate.
Billing Schedule
Helix Water District bills on a monthly cycle. Your billing date depends on your location within their service area. Bills are generated on the 9th, 13th, 17th, and 24th of each month.
Payment is due 21 days after the bill generation date. It’s important to note your specific bill generation date so you know when your bill will arrive each month.
Get Billing Alerts
To help remember when your bill is due, enroll in billing alerts through your online Helix Water District account! You can select text or email alerts that notify you when billing statements are ready to view and reminders closer to your due date. Alerts help you pay on time and avoid late fees.
Bill Assistance Programs
For customers facing financial hardship and struggling to pay their water bill on-time, Helix Water District offers bill assistance programs:
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Payment Arrangements – Eligible customers can arrange extended payment plans to pay past due balances over time.
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CAP (Customer Assistance Program) – Offers bill credits to qualified low-income customers to reduce water costs.
Discuss your unique situation with a Helix Water District customer service agent to learn about bill assistance options.
Go Paperless
Skip the paper bill and go paperless! With a Helix Water District online account, you can opt-in to receive paperless billing. Instead of a mailed paper bill, you’ll receive email notifications when your eBill is ready to view and pay online.
Going paperless saves paper and clutter. Your online bill contains all the same details as a paper bill. Plus, paperless billing makes it easier to login and pay your bill online in just a few clicks.
Avoid Late Fees with Autopay
Autopay is a surefire way to avoid late fees and keep your water flowing. By setting up autopay through your Helix Water District online account, your bill will be paid automatically each month on the due date using your preferred payment method.
Say goodbye to late payments and hassle of remembering when to pay. We highly recommend autopay for easy bill payment.
Summary
We covered a lot of ground on how to easily pay your Helix Water District water bill. To recap, you can pay online, by phone, by mail, or in-person. Online and autopay offer speed and convenience. Be aware of billing policies like due dates and late fees to avoid penalties. And assistance programs are available if you need help paying your bill.
Equipped with multiple payment options, knowledge of billing policies, and access to bill help programs, paying your Helix Water District water bill will be painless. Which option will you use to pay your next bill?
Sign up for Paperless Bill Statements
When its time to pay your water bill, we send you an email or text message reminder that shows the amount due. Click a button to pay from your online account and youre done. Or click a button to view your bill statement online, then pay.
Follow these steps
- Click the link below and log in to your account
- Select your account
- Click “Paperless Billing”
- Click “Yes”
Open an Online Account
An online account saves you time. You only enter your payment information once, then pay your water bills with the click of a button. View your past bills, just like online banking. You can use our online services 24 hours a day.
What you need
- The last name or business name for your Helix account
- Your Helix account number
Follow these steps
- Click the link below
- Enter your information
- Choose a password and email address for your account
Banks handle eChecks — electronic checks — just like paper checks. There’s no transaction limit or fee and they work for single or recurring payments (see AutoPay).
What you need
Follow these steps
- Click the link below and log in
- Click on your account
- Click “Payment” and “Pay Online” in the dropdown menu
- Select the bill you want to pay
- Proceed to checkout
- Click “New Bank Account”
- Enter your bank account information (from your personal check)
- Review and approve payment
We accept VISA, MasterCard, American Express and Discover — plus VISA and MasterCard debit cards online.
- The transaction limit is $550
- Our payment processing vendor fee is $4.50.
- Please note, there is no transaction fee or transaction limit when you pay online with an electronic check (click on the tab above to learn how), when you pay using your bank’s bill payment service, when you mail a check payment or when you pay in-person with cash or check. If we are about to shut your water off, call Customer Service at 619-466-0585 and give us the confirmation number for the transaction.
What you need
Follow these steps
- Click the link below and log in
- Click on your account
- Click “Payment” and “Pay Online” in the dropdown menu
- Select the bill you want to pay
- Proceed to checkout
- Click “New Credit/Debit Card”
- Enter your card information
- Review and approve payment
This is our most popular payment option. We debit your checking or savings account on the day your payment is due (or up to 3 days prior for some banks). You still receive a water bill so you can review your water use and payment. When you sign up for AutoPay, continue paying your bills until you receive a bill stub that says “AUTOPAY-DO NOT PAY”.
What you need
- A personal check if you want to pay with eChecks. There is no transaction fee when you play with an electronic check.
- Or a credit/debit card. Our payment processing vendor fee is $4.50.
Follow these steps
- Click the link below and log in
- Click “Payment” and “Autopay” in the dropdown menu
- Click “Please add a new payment method before signing up for Autopay”
- Click “Add New Bank” to set up Autopay with eChecks, or set up Autopay with credit/debit card
- Click “Confirm” in the confirmation email we send you
We accept payments from banks’ online payment services. Ask your bank how they handle these transactions. If they mail paper checks, this can delay your payment up to a week. Avoid this method of payment if your account is near due or near shut-off.
If you already use Apple Pay or Google Pay, you can use it here, too. Our payment processing vendor fee is $4.50.
Apple Pay
- Tap the Apple Pay button on the screen
- Check your information to be sure it is correct and choose the card you want
- Double-click the side button on your iPhone
Google Pay
- At checkout, tap the Google Pay button
- If asked, choose a payment method and enter your shipping address
- Confirm your order
Helix Water District – Where does my money go?
How do I pay my helix water bill online?
You can make online bill payments here. Or pay using doxo with credit card, debit card, Apple Pay or bank account. Where can I ask questions about my Helix Water District bill? Make billing inquiries directly by phone 619-466-0585 or email ( [email protected] ). I forgot my account balance. Where can I find my bill?
How do I contact Helix Water District customer service?
Please call Customer Service at 619-466-0585. The Helix Water District Board of Directors voted on March 18, 2020 to suspend late payment charges and turn-offs for nonpayment in order to protect customers and public health during the coronavirus pandemic.
What happens if I don’t pay my Helix Water Bill?
Unpaid balances for damage to Helix Water District’s property or miscellaneous charges may result in the discontinuance of water service. 1. When the meter is locked, all costs associated with damage to district appurtenances will be at the account holder’s expense. This includes replacement cost for a broken or missing lock. 2.
Will Helix Water District customers get a rate increase?
Helix Water District customers will be looking at a rate increase later this year.. The Helix Water District plans to raise rates for its East County customers starting in July.