A Quick Guide to Paying Your Johnson County Wastewater Bill

If you’re a resident or business in Johnson County, Kansas, you likely receive a monthly bill for wastewater service from Johnson County Wastewater (JCW). Paying your wastewater bill is an important responsibility that contributes to public health and environmental protection in the county. This guide will walk you through everything you need to know about paying your JCW wastewater bill conveniently and on time.

Overview of Johnson County Wastewater

Johnson County Wastewater, or JCW, is responsible for managing wastewater service across Johnson County. They operate and maintain over 2,000 miles of sewer lines, 155 pump stations, and 7 wastewater treatment facilities

JCW provides service to over 153,000 residential customers plus many businesses and institutions across 9 cities and unincorporated areas of the county. Their work supports public health and safety by properly collecting and treating wastewater before returning it to the environment.

JCW is a county utility funded by customer fees, not taxes. Your monthly wastewater bill goes towards covering their operating costs to provide this essential service.

Understanding Your JCW Wastewater Bill

If you have wastewater service with JCW, you will receive a monthly bill by mail or email. Here is an overview of what is included on your wastewater bill:

• Service fee – This base charge covers the fixed costs of providing wastewater service and maintaining infrastructure, The fee depends on your meter size,

• Consumption charge – This charge is based on your actual water usage Water meters measure how much water you use each month JCW assumes 90% of this becomes wastewater that must be treated.

• Surcharges or fees – Extra fees may apply for sewer backups you caused or other service issues.

Your bill also includes applicable sales tax. Review it closely each month and contact JCW if you have any questions.

When Wastewater Bills Are Due

JCW wastewater bills are sent out monthly and are typically due around the 20th of each month. However, your specific due date is printed on your bill.

If the due date falls on a weekend or holiday, payment is due the next business day. Payments received after the due date will incur a 10% late fee.

Disconnection of service for non-payment usually occurs on approximately the 28th of each month. Pay by the due date to avoid late fees or service interruption.

Ways to Pay Your JCW Wastewater Bill

JCW offers several options to pay your wastewater bill conveniently:

Online Payment

The easiest option for most customers is to pay online through the JCW Customer Self Service portal. You can pay by credit card or electronic check 24/7. First-time users will need to register with their account number.

Phone Payment

Call 913-715-8500 to pay over the phone using the automated payment system. You will need to enter your account number and follow the prompts.

Mail-In Payment

Detach the payment stub from your bill and mail it with a check or money order to:

Johnson County Wastewater
P.O. Box 219948
Kansas City, MO 64121-9948

Drop Boxes

Place your payment (check or money order only) in one of the secure drop boxes located around the county. Visit JCW’s website for drop box locations.

In-Person Payment

You can pay by cash, check or credit card in person at the JCW offices at 11811 S. Sunset Drive Suite 2500, Olathe, KS 66061.

Recurring Bank Draft

For automated payments each month, sign up for recurring bank draft through the online portal. Your bill amount will be deducted from your bank account on the due date monthly.

Payment Assistance Programs

If you are having trouble paying your wastewater bill, JCW offers payment plans and financial assistance programs:

• Payment arrangements – Call JCW to set up a payment plan for past due balances.

• LIHEAP – Provides bill payment assistance for qualifying low income households.

• Project Help – Charitable assistance funded by customer donations for needy families.

Contact JCW as soon as possible if you anticipate difficulty paying your bill on time. Their staff can go over options to help avoid service disruption.

Ways to Reduce Your Wastewater Bill

Here are some tips to save money and lower your monthly wastewater bill:

• Fix any leaky faucets and running toilets. This will reduce wasted water going down the drain.

• Install water efficient models when replacing toilets, faucets and showerheads.

• Take shorter showers and turn water off when shaving or brushing teeth.

• Run full loads in dishwasher and washing machine.

• Avoid using the toilet as a wastebasket.

• Compost food waste instead of grinding it down the garbage disposal.

Following water conservation practices in your home or business can really help control your wastewater costs over time.

Contact Johnson County Wastewater

Phone: 913-715-8500

Email: www.jocogov.org/contact-us

Website: www.jocogov.org/wastewater

JCW’s friendly and knowledgeable staff is available to assist customers and ensure your wastewater service needs are met.