Paying your electric bill should be simple and convenient. Pitt & Greene EMC offers several easy options for members to pay their electric bills online, over the phone, or through the mail. By understanding these payment methods, you can choose the right approach to suit your needs and manage your electric account seamlessly.
Overview of Pitt & Greene EMC Billing
Pitt & Greene EMC divides members into three billing cycles based on your service location. Bills are mailed around the 9th, 18th, and 27th of each month. Your bill details your meter reading dates, total kilowatt-hour usage, demand readings if applicable, and total amount due.
It’s important to pay your bill by the due date to avoid late fees or disconnection. Pitt & Greene aims to work with members facing financial hardship – you can call to discuss payment arrangements if needed.
You have multiple options to pay your Pitt & Greene electric bill conveniently
- Online through SmartHub
- By phone using the automated system
- In person at a Pitt & Greene office
- By mail with a check or money order
Read on for more details on each payment method and instructions to pay your bill online through SmartHub.
Pay Online Through SmartHub
The easiest and most convenient way to pay your Pitt & Greene electric bill is through SmartHub This online member portal and mobile app allow you to manage payments, view usage, report outages, and more
To pay your bill on SmartHub:
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Go to www.pgemc.com and select Pay Now under Account Tools.
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Log into SmartHub with your credentials.
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Select Billing & Payments from the menu
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Choose Pay Now next to your current bill.
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Enter your payment details and submit.
You’ll receive an emailed receipt as confirmation. SmartHub also stores your payment history so you can view status anytime.
Pay by Phone
For quick, automated payments, you can pay your Pitt & Greene electric bill by phone using the interactive voice response (IVR) system.
To pay by phone:
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Call 252-643-5643.
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Select the “Pay Bill” option when prompted.
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Enter your 10-digit account number.
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Follow the prompts to enter your payment details securely using your phone keypad.
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Receive a confirmation number at the end verifying your payment.
The automated phone system is available 24/7, so you can pay your bill whenever it’s convenient.
Pay In Person
If you prefer paying your electric bill in person, you can visit either Pitt & Greene office during business hours:
Farmville Office
3989 West Wilson Street
Farmville, NC 27828
Monday-Friday, 8:00am-5:00pm
Snow Hill Office
201 North Greene Street
Snow Hill, NC 28580
Monday-Friday, 8:00am-5:00pm
Pitt & Greene accepts cash, checks, money orders, and debit/credit cards. Be aware a 2.45% processing fee applies to card payments. The offices also have 24-hour drop boxes if you can’t visit during business hours.
Pay by Mail
To pay your electric bill by mail, simply send a check or money order in the return envelope provided with your statement. Make sure your paymentcoupon is enclosed too so your payment is applied accurately.
When paying by mail:
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Make checks payable to Pitt & Greene EMC
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Write your 10-digit account number on the check
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Allow 5-7 days for delivery to ensure on-time payment
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Send to Pitt & Greene EMC, PO Box 1229, Farmville, NC 27828
Mailed payments must be received by the due date, so allow enough mailing time. Payments received after the due date will incur a late fee.
Enroll in Auto Draft
For hassle-free bill payment, enroll in auto draft through SmartHub. This automatically deducts your bill amount each month on the due date from your bank account or credit card.
To set up auto draft:
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In SmartHub, go to Settings > AutoPay Program.
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Choose bank account or credit/debit as your payment source.
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Enter your details and select the date for payments.
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Review and submit your enrollment.
You can cancel or adjust auto draft anytime. This just ensures your electric bill is paid on time without you having to remember.
Go Paperless
Along with online payments, SmartHub allows you to go paperless withbilling. You’ll receive bill notifications by email rather than mailed statements.
To enroll:
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Go to Notifications in SmartHub.
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Opt into paperless billing under Notification Preferences.
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Provide your email and save your settings.
Go paperless to help the environment while simplifying bill management.
Avoid Late Fees
To avoid late fees on your Pitt & Greene electric bill, be sure to pay the total amount due by the due date listed. Late fees are:
- 1.5% charge assessed on past due balances
- Disconnect notice fee of $15 if bill remains unpaid
If your account becomes 45 days past due, Pitt & Greene may disconnect service. Reconnection fees would also apply to resume service.
Contact Pitt & Greene immediately if you expect difficulty paying your bill. Payment arrangements can often be made for members facing financial hardship.
Get Account Support
Managing your electric account is easy with SmartHub’s online tools and mobile access. But if you ever have questions or billing issues, Pitt & Greene’s member services team is ready to help:
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Email [email protected]
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Call 800-622-1362 or 252-753-3128
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Visit an office in Farmville or Snow Hill
With convenient online payments through SmartHub and great member support, paying your Pitt & Greene electric bill can be simple each month. Choose the option that works for you to manage your electric account with ease.
Pitt and Greene EMC is a North Carolina Non-profit Corporation providing electric power to rural communities.
We are a member of Touchstone Energy®, an alliance of local, consumer-owned electric cooperatives across the country committed to providing superior service to all customers — residential, commercial, industrial and agricultural.
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What payment methods does Pitt & Greene accept?
Pitt & Greene also accepts Visa, MasterCard, Discover and American Express. You may come by the office or access the IVR system by calling 252-643-5643 to make a payment to your account. Payment can also be made here on our website or pay by MoneyGram. Pitt & Greene can also draft your account.
Does Pitt & Greene EMC offer an alternative monthly billing plan?
At Pitt & Greene EMC we value your choices. That’s why we provide an alternative monthly billing plan that’s available to new or existing members giving you complete control of your energy usage. Pitt and Greene EMC is a North Carolina Non-profit Corporation providing electric power to rural communities.
Who is Pitt & Greene EMC?
Pitt and Greene EMC is a North Carolina Non-profit Corporation providing electric power to rural communities. We are a member of Touchstone Energy®, an alliance of local, consumer-owned electric cooperatives across the country committed to providing superior service to all customers — residential, commercial, industrial and agricultural.
Where can I pay my electric bill?
Bills are due and payable when rendered and become delinquent if not paid within 15 days after the billing date. You may pay your electric bills at the Pitt & Greene EMC headquarters office in Farmville, NC at 3989 West Wilson Street and the Snow Hill office which is located at 201 North Greene Street, Monday – Friday from 8:00 a.m. to 5:00 p.m.