Having reliable water service is essential for any home or business. For customers of Autauga County Water Authority in Alabama paying your water bill on time each month is important to maintain uninterrupted service. Autauga County Water offers flexible payment options to make paying your water bill quick and convenient. This comprehensive guide will explain everything you need to know about paying your Autauga County Water Authority bill.
Overview of Autauga County Water Authority
Autauga County Water Authority (ACWA) provides drinking water service to over 6000 residential and business customers in Autauga County Alabama. They operate 7 water systems supplying clean, safe water across their service area.
ACWA is a public corporation formed under Alabama law to deliver water service to Autauga County residents. They are governed by a 5-member Board of Directors representing districts within the county.
As a utility provider, Autauga County Water Authority bills customers monthly for water service based on metered usage along with fixed service fees. Bills are issued around the 20th of each month.
Autauga County Water Billing and Payment Cycles
Autauga County Water Authority bills on a monthly cycle as follows:
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Meters Read – Meters are read near the end of each month to measure that month’s water consumption.
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Bills Issued – Paper bills are mailed to customers around the 20th of the month based on meter readings.
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Payment Due Date – Payment must be received by the 10th of the following month to avoid penalties.
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Late Notices – Late notices are sent if payment not received by the 17th of the month.
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Service Disconnection – Accounts not paid by the 24th of the month may have water service disconnected.
Paying your water bill by the 10th of each month ensures uninterrupted service while avoiding late fees.
Ways to Pay Your Autauga County Water Bill
Autauga County Water Authority offers several convenient payment options:
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Online – Pay by credit/debit card or eCheck at www.autaugacowater.nexbillpayonline.com. A third-party fee of $1.50 applies.
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By phone – Call 844-738-0924 to pay by credit/debit card or eCheck. $1.50 third-party fee.
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By mail – Mail check or money order payments to P.O. Box 680294, Prattville, AL 36068.
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In person – Pay with cash, check or money order at the ACWA office at 2010 County Road 57, Prattville, AL 36067.
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Automatic bank draft – Sign up to have payments automatically drafted from your bank account each month.
Review these options to choose the most convenient payment method for your needs. Online and phone payments allow you to pay anywhere 24/7 but incur a small service fee.
Paying Your Water Bill Online
For fast, convenient online bill payment, Autauga County Water Authority offers online payment through NexBillPay.
To pay online:
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Click on “Pay Now”
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Enter your 10-digit ACWA account number
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Enter payment amount
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Enter payment information and submit
Online payments are posted to your account within 24-48 hours. A $1.50 processing fee will apply to online payments.
Paying Your Water Bill by Phone
In addition to online payments, you can pay your Autauga County Water bill over the phone by calling 844-738-0924.
To make a payment:
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Call 844-738-0924
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Follow prompts to enter ACWA account number
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Enter payment amount
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Provide credit/debit card or checking account information
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Payment will be processed and applied to your account
Phone payments incur a $1.50 processing fee. Payments are posted within 24-48 hours.
Automatic Monthly Payments
For hassle-free bill payment, consider enrolling in automatic monthly payments through Autauga County Water Authority. This authorizes ACWA to automatically deduct your water bill from your checking account each month.
To enroll:
- Download the ACH authorization form from www.autaugacowater.com
- Complete and sign the form
- Attach a voided check
- Mail documents to ACWA’s payment address
ACWA will then begin withdrawing your monthly bill amount around the 2nd of each month. This ensures your bill is paid on time without any late fees.
Account Management and Payment Support
Autauga County Water Authority offers the following resources to manage your account and get payment support:
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Online account access – View bills and payment history online
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Email/text alerts – Get reminders about due dates and past due notices
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Payment arrangements – Set up payment plans if struggling to pay
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Bill disputes – Dispute an unusually high bill due to leak, etc.
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Payment assistance – Low income programs available for qualified customers
Contact ACWA to learn more about these services to help manage pay your bill.
Avoid Late Fees and Disconnection
To avoid late fees and potential service disconnection, be sure to pay your Autauga County Water Authority bill by the 10th of each month. Late fees are 10% of the delinquent balance. Reconnect fees apply if service is disconnected.
Contact ACWA immediately if you receive a late notice or disconnection warning. They can discuss payment plan options so you maintain uninterrupted water service.
Budget Billing for Consistent Payments
For consistent monthly bills, consider enrolling in Autauga County Water Authority’s budget billing program. This averages your usage over 12 months to calculate a fixed monthly payment amount. This avoids fluctuating bills through high and low usage seasons.
To enroll, simply contact ACWA and request to be added to budget billing. Your monthly budget amount will be calculated based on past usage.
Moving Your ACWA Service
If you are moving to a new home or office inside the ACWA service area, you’ll need to transfer or start new service. Notify ACWA at least 1 day before your move so water can be disconnected at your old address and started at your new location.
When transferring service, you’ll need to provide ACWA with:
- New service start date
- New service address
- Forwarding mailing address for final bill
This ensures smooth transition of your Autauga County Water service to your new location without interruption. Make sure any past due bills are paid before transferring service.
Autauga County Water Authority offers essential water service to Autauga County Alabama residents and businesses. Paying your monthly water bill on time is important to avoid late fees or service disruption. Use convenient online, phone, automatic, mail or in-person payment options based on your preferences. Enroll in budget billing to stabilize monthly payments. And contact ACWA if you need help managing bill payment. With various payment choices, Autauga County Water Authority makes it easy to pay your water bill quickly and hassle-free each month.
