Quicken’s bill pay features allow you to easily schedule one-time or recurring payments to pay your bills online However, sometimes plans change and you need to cancel a pending bill payment in Quicken before it processes. Or, you may want to cancel all future payments for a recurring bill
Fortunately canceling payments in Quicken is straightforward. In this comprehensive guide we’ll explain how to
- Access your scheduled payments
- Identify pending payments
- Cancel a single or recurring payment
- Confirm the cancellation
Knowing how to cancel bill payments gives you control over your money and avoids unwanted charges. Let’s get started!
Accessing Your Quicken Payments
The first step is accessing your list of scheduled bill payments in Quicken:
On Desktop:
- Go to the Tools menu and select Online Center
- Choose the bank account the payment draws from
- Click the Payments tab
On Mobile App:
- Tap the menu icon in the upper left
- Select Bills
- Choose the account and tap Payments
Here you’ll see all your pending, recent, and recurring payments in Quicken.
Identifying Pending Payments
Scan your payments list and identify any you want to cancel before they are processed:
- Pending payments have a clock icon and future date
- Recurring payments show a repeating icon
Pending and recurring payments can be cancelled, while processed payments cannot.
Check the Delivery Date column – this is the day the payment will process. Make sure to cancel in advance of that date.
Canceling a Single Payment
To cancel a single, pending payment:
- Select the payment you want to cancel
- Click Cancel Payment
- Confirm you want to cancel when prompted
The payment will be removed from your pending payments list and will not be processed on the delivery date.
Canceling Recurring Payments
For recurring bills, you can cancel just the next scheduled payment or all future payments:
- To cancel only the next payment, select it and click Cancel Payment
- To cancel all future payments, click Cancel Recurring
You’ll need to confirm each cancellation when prompted. The individual or recurring payment schedule will then be cancelled.
Confirming Cancellation
Always confirm your bill payment cancellation went through:
- The cancelled payment will disappear from your pending list
- You’ll see a confirmation message on screen
- You may get a cancellation confirmation email
If you don’t see confirmation, contact your bank. Pending payments can sometimes still process if already approved.
Troubleshooting Payment Cancellations
Though the process is usually straightforward, issues cancelling Quicken payments can occur:
- If the payment is no longer pending, it cannot be cancelled
- Allow sufficient time for the cancellation to go through
- For errors, retry cancelling or contact Quicken support
- If processed already, you’ll need to contact your bank
Catching the payment before it clears is key. Review your payments often to avoid unwanted charges.
Quicken Bill Pay Frequently Asked Questions
Managing and cancelling your scheduled bill payments through Quicken raises common questions:
Can I cancel a processed payment?
Unfortunately, no. Once a payment clears your bank, it cannot be cancelled through Quicken. You’ll need to contact your bank or payee to request a refund.
What happens to recurring payments I cancel?
Only the next pending payment will be cancelled when you cancel a recurring payment. All future payments will still be scheduled. Select “Cancel Recurring” to cancel all.
When should I cancel a payment by?
You can cancel pending payments up until 11:59pm EST on the night before the delivery date. Allow extra time for the cancellation to process.
Can I reinstate a cancelled payment?
Yes, you can reschedule a cancelled one-time or recurring payment in Quicken as long as it hasn’t processed. Re-enter the payment details and delivery date.
How do I cancel automatic Quicken membership renewal?
Log into your Quicken account online. Under Membership Details, select “Cancel Membership” to stop auto renewal.
Does cancelling affect my credit if it’s a bill payment?
No, cancelling a pending payment in Quicken does not affect your credit or standing with the payee. The bill just remains unpaid.
How do I delete a payee from my bill pay list?
On the Payments tab, select the payee name and click “Delete” to permanently remove them from Quicken bill pay. This also cancels any payments.
Knowing how to properly cancel pending and recurring bill payments gives you control over your money. Quicken’s payment management features make it easy to identify and cancel payments before they process.
Follow the steps in this guide to access your payments list, recognize pending payments to cancel, select one-time or recurring payments, confirm the cancellation went through, and troubleshoot any issues.
And remember – act quickly when cancelling payments to avoid unwanted charges! Let us know if you have any other Quicken bill pay questions.
Deleting One Time Online Payments
- Open the account register with the payment.
- Right-click the payment you want to delete.
- Select Delete.
- At the Delete Current Transaction prompt, click Yes.
- Quicken displays a message, “This is an online payment that is due on [payment date]. To delete it, choose Edit menu > Transaction > Cancel Payment, then send it from the Online Center.” (The exact wording of this message may vary).
- When you see the message described above, press and hold the CTRL key and click OK.
- Quicken displays a message, “Do you want to delete the transaction anyway?” (The exact wording of this message may vary). Hold CTRL and click Yes.
- If Quicken displays subsequent messages regarding this same payment, hold CTRL and click Yes (or OK).
If the above process fails to remove the unsent transaction:
- Open the account register to select the unsent payment.
- Hold CTRL + Shift and click the Delete button on that transaction.
- Keep CTRL + Shift held down while responding to all messages.
Deleting Recurring or Repeating Online Payments
- Choose Tools menu > Manage Bill & Income Reminders.
- Click to select the repeating payment you want to delete.
- Click Delete at the top of the scheduled transaction list.
- Click Delete to confirm.
- Open the Online Payee list in Quicken.
- Select the payee you want to delete, press the CTRL key and click Delete.
- Click Yes or click OK to the confirmation prompt.
NOTE: You can only delete a Payee if there are no pending or scheduled payments for that Payee. If youre unable to delete an online Payee or Payment, be sure to verify that these transactions are NOT pending or scheduled under Tools > Online Center > Payments. Anything listed as “Scheduled for delivery” is a pending payment, and the payee cannot be edited until the payment is processed.
If you delete a Payee, any transactions associated with the Payee will remain in your register.