Living in the city of Goldsboro, NC comes with the responsibility of paying your monthly water bill to receive continuous service. The Goldsboro water department makes it relatively easy for residents and businesses to pay their bills, with several convenient payment options.
In this comprehensive guide, we’ll outline the different ways you can pay your Goldsboro water utility bill, either online, by phone, by mail or in person.
Online Payment Portals
The fastest and most efficient way to pay your Goldsboro water bill is online. The water department offers two online payment portals – one for residential accounts and one for commercial accounts.
Residential Accounts
Visit Goldsboro.QPayBill.com to log into the residential payment portal. You can:
- View your current balance
- See previous statements and payment history
- Make one-time payments on your account
- Set up autopay to have your bill paid automatically each month
First-time users will need to register their account using their 10-digit customer number found on their water bill.
Commercial Accounts
Business owners can log into Goldsboro.QPayBill.com/Business to manage commercial water accounts. Features include:
- Dashboard showing open invoices
- Payment history and receipts
- Option to store payment methods for faster checkout
- Recurring autopayments
Use your business account number to register for a login.
Pay by Phone
Call the Goldsboro water department bill pay line at 844-207-6538 to pay your water bill over the phone You’ll need to provide your 10-digit account number and follow the prompts.
Phone payments can be made 24/7 using a checking account credit card or debit card.
Pay by Mail
If you prefer to mail in a traditional paper check, send your payment and payment stub to:
City of Goldsboro Water Department
PO Box 88
Goldsboro, NC 27533
Make checks payable to the City of Goldsboro and include your account number on the memo line. Allow 5-7 business days for mailed payments to post.
Pay in Person
You can pay your water bill in person at Goldsboro City Hall:
City of Goldsboro Water Department
200 N Center St #101
Goldsboro, NC 27530
In-person payments can be made Monday – Friday from 8am – 5pm using cash, check, money order or credit/debit.
Manage Accounts Online
Registering for an online account allows you to conveniently manage your Goldsboro water account digitally. You can:
- View real-time account balance
- Set up paperless billing
- Check your water usage statistics
- Receive email reminders about your bill
- Update account and contact information
Managing your account online saves time and ensures uninterrupted water service.
Enroll in AutoPay
Forget about paying your water bill every month. Enroll in auto-payments through your online account so it’s paid automatically on the due date by your chosen payment method.
AutoPay gives you peace of mind knowing your bill is always paid on time, helping you avoid penalties and service disruption.
Understand Your Water Charges
Your monthly water bill has several components:
- Water usage fee – Charged per 1000 gallons used
- Base service fee – Covers water service costs
- Sewer fee – Based on winter months average water usage
- Sales tax
Rates are set annually by Goldsboro City Council. Review the current water and sewer rates.
Monitor Water Usage
You can track your daily water consumption by signing up for usage alerts through your online account portal. Keeping an eye on usage helps detect leaks and avoid surprise bills.
Ideally, aim for less than 4,000 gallons per month for a family of four. Check out water conservation tips.
Request Leak Adjustments
If you have a leak on your side of the meter, you may qualify for a usage adjustment on your water bill after the leak is repaired. File adjustment requests through your online account or by phone.
Provide proof of the repair like an invoice or receipt. Adjustments are limited to twice per year.
Payment Extensions and Assistance
If you’re struggling to pay your water bill on time, the City of Goldsboro offers assistance:
- Payment plans – Set up installments without late fees
- Due date extensions – Get an extra 10 days to pay
- Aid organizations – The Salvation Army or United Way may provide bill aid
Contact the water department as soon as possible to discuss bill help options. Disconnections can occur after 30 days of nonpayment.
Avoid Late Fees and Disconnection
Water bills in Goldsboro are due on the 10th of each month. A late fee of $15 or 5% is charged after the due date.
Accounts 30 days past due may get disconnected. Reconnection requires paying the overdue balance in full plus a $50 reconnection fee.
Pay on time every month to avoid penalties and service interruption. Consider enrolling in autopay or email reminders.
Closing an Account
Notify the water department at least 3 days before your move date to close your account. Provide your turn-off date and forwarding address.
This ensures you receive your final bill and stops service at the proper time. Complete the process online, by phone or in person.
Pay any final balance due within 15 days of closing to avoid collections actions.
FAQs and Contact Info
Get answers to the most frequently asked questions about Goldsboro water service on their FAQ page.
Contact the billing department with any other questions at (919) 580-4340 or [email protected].
Stay on top of paying your monthly Goldsboro water bill by utilizing their convenient online portals, auto-pay programs, and payment assistance. Follow this guide to manage your account seamlessly and avoid disruption.
