Convenient Ways to Pay Your PNM Bill By Phone

Paying your utility bills on time each month is an important part of life For many people living in New Mexico, PNM (Public Service Company of New Mexico) is your electric and natural gas utility provider PNM offers residential and business customers several convenient options for paying PNM bills quickly and easily every month by phone.

Why Pay Your PNM Bill by Phone?

Paying bills by phone is one of the most popular ways for PNM customers to pay each month. Here are some of the main benefits of paying your PNM utility bill by phone

• Convenience – With a phone bill pay option you don’t have to leave home or wait in line at an office. You can pay in just a few quick minutes whenever it fits your schedule.

• Payment Options – PNM offers automated pay by phone systems as well as live agent assistance. You can pay with credit/debit cards, checking accounts, and more.

• Avoid Late Fees – Paying by phone allows you to take care of your bill anytime before the due date, avoiding costly late payment fees.

• Payment Tracking – Phone payments allow real-time tracking so you have peace of mind knowing the payment went through successfully.

• Accessibility – Paying by phone is accessible for people with disabilities or without Internet access.

PNM Bill Pay by Phone Options

PNM offers residential and business customers three main options for paying utility bills by phone:

1. Automated Pay by Phone System

PNM’s automated pay by phone system allows customers to pay their bill 24/7 by calling 1-844-766-7968. The automated system walks you through the entire payment process, prompting you to enter your 10-digit account number and payment amount.

You can then choose to pay with a credit/debit card, checking account, or savings account. The automated system reads back your payment details to confirm before processing the payment. You’ll receive a confirmation number at the end verifying the transaction.

2. Live Agent Phone Payments

For personalized assistance paying your PNM bill over the phone, you can speak with a live agent Monday-Friday 7:30am-6pm MT. Simply call PNM Customer Service at 1-888-DIAL-PNM (1-888-342-5766) and select the “Pay by Phone” option.

The PNM agent can take your payment details over the phone, answering any questions you have. Live phone agents accept the same payment methods, including credit/debit card and bank accounts. You’ll receive an email confirmation after the call confirming your payment.

3. Pay by Text

PNM recently launched a new “Pay by Text” option that allows customers to easily pay their utility bill by text message.

To enroll, text “PNM” to 797979. You’ll receive a one-time passcode to register your PNM account. After registration, you can text a keyword (BILL, BALANCE, HISTORY) to get account info or text PAY to make a payment via the mobile number on file.

Pay by text uses the card number entered during enrollment to make quick one-time payments. You can opt-out at any time by texting STOP.

Tips for Paying Your PNM Bill by Phone

Follow these tips to ensure successful PNM bill payment by phone every month:

• Have your PNM account number ready to enter into the automated system or provide to the agent. This ensures payment goes to the proper account.

• Double check your payment amount before confirming to avoid over or underpaying.

• Make note of your confirmation number at the end of the call for your records.

• Pay a few days before the due date to ensure on-time payment and avoid late fees.

• Contact PNM customer service if your confirmation doesn’t come through to verify payment.

• Enroll in paperless billing to receive bill reminders and confirmations electronically.

• Set payment reminders on your calendar so you remember when to pay each month.

• Update any new card information if your card on file expires or is lost/stolen to avoid declined payments.

PNM Bill Pay by Mail

If you prefer not to pay your PNM utility bill online or by phone, you can still mail in a payment each month. To pay your PNM bill by mail, follow these steps:

1. Write your 10-digit PNM account number on your check or money order.

2. Make the check or money order payable to PNM.

3. Write your service address on the check.

4. Mail your payment to the address below:

PNM
PO Box 27900
Albuquerque, NM 87125-7900

Allow 5-7 business days for mailed payments to post to your account to avoid late fees. You can also drop off payments in person at an authorized PNM payment center.

Manage All Aspects of Your PNM Account Online

In addition to flexible payment options, PNM offers an online self-service customer portal to manage all aspects of your account online.

By registering for MyPNM at PNM.com, you can:

• Pay your bill online 24/7
• Set up AutoPay for automatic monthly payments
• View billing history and make a payment
• Sign up for paperless billing
• Submit meter reads
• Start, stop, or move service
• Report outages
• And more!

Leverage the convenience of PNM’s online account tools to easily monitor energy use, track payment history, analyze bills, communicate with customer service, and take control of your account management.

PNM Also Serves Select Texas Communities

While PNM is the largest electric utility in New Mexico, they also serve some select cities in Texas including Amarillo, Lubbock, and Rio Grande Valley. Texas customers can utilize the same phone payment options and MyPNM online account tools.

PNM offers a variety of programs to assist qualified Texas customers with bill payment help and managing energy costs. Check their website for state-specific payment assistance programs, energy efficiency rebates, and savings resources if you live in one of PNM’s Texas service areas.

Contact PNM Customer Service for Payment Help

If you need help understanding your bill or are unable to pay the full amount due, quickly contact PNM customer service at 1-888-DIAL-PNM to discuss payment plan options before your service is disconnected. Customers struggling to keep up with electric bills may qualify for the following assistance programs:

• Payment arrangements – Set up a payment plan to pay your balance over time

• Extensions – Request a shut-off extension if you need more time to pay

• Deferred payment plans – Deferred plans for customers with medical conditions

• PNM Good Neighbor Fund – Emergency bill assistance for qualifying customers

PNM wants to work with customers facing financial hardship. Calling as soon as you realize you can’t pay on time provides the opportunity to set up alternate pay arrangements and avoid service interruption.

Paying Your Utility Bill Just Got a Lot Easier

Paying bills isn’t always fun, but PNM offers convenient and flexible options to securely pay your utility bill by phone or online in just minutes. Automated pay by phone, live agent assist, pay by text, and the MyPNM customer portal make managing your account faster and simpler than ever before. Contact PNM by phone or check their website to learn more about the various options available for paying your bill.