How to Pay Your Mohawk Valley Water Authority Bill

The Mohawk Valley Water Authority (MVWA) provides drinking water service to residents and businesses in the Utica, New York region. As a customer, it’s important to understand your MVWA water bill and know the ways to pay it on time each month.

Overview of Mohawk Valley Water Authority

The Mohawk Valley Water Authority is a public benefit corporation created by the New York State Legislature in 1982 to provide wholesale drinking water in Oneida County. They supply water to various municipalities who then distribute directly to retail customers.

The authority serves over 125,000 people, supplying an average of 35 million gallons of clean drinking water per day MVWA utilizes surface water from the Mohawk River and boasts a 999% water quality compliance rate.

Understanding Your Monthly MVWA Water Bill

MVWA bills residential customers quarterly and commercial accounts monthly for water service Your MVWA bill contains the following key details

• Account number, service address, billing date range
• Previous balance, new charges, payments, account balance
• Water consumption in cubic feet
• Itemized charges (service, consumption, sewer, fire protection fee, etc.)
• Messages about payment programs, events, news
• Payment stub to return with mailed payments
• Customer service contact information

Review your bill carefully each month to ensure accuracy of charges based on actual usage and services. Contact MVWA immediately with any bill questions.

Ways to Pay Your MVWA Water Bill

MVWA offers residential and commercial customers multiple options to pay water bills conveniently

• By mail – Detach payment stub from bill and mail with check or money order to PO Box 6081, Utica, NY 13504. Allow 5-7 days for processing.

• Online – Pay via e-check or credit/debit card by logging into your account online at www.mvwa.us.

• By phone – Call 315-792-0301 to pay by credit/debit card or electronic check over the phone.

• In person – Pay with cash, check, or money order at MVWA’s office at 1 Kennedy Plaza in Utica or at authorized payment locations.

• AutoPay – Sign up to have payments automatically deducted from your bank account each billing cycle.

• Drop box – After hours, place payment in secure drop box at MVWA’s office.

Paying Your MVWA Bill Online

The fastest, most convenient way to pay your MVWA water bill is online through their customer portal.

To pay online:

1. Visit www.mvwa.us and click on “Sign In”

2. Log into your account with your username and password. If new customer, click “Register” to create an account.

3. Select “Pay Bill” from the menu and enter payment amount.

4. Choose payment method and submit your payment.

5. Confirmation will appear and payment will apply immediately to your account balance.

Through the online portal, you can also view billing history, set up automatic payments, and go paperless.

Paying Your MVWA Water Bill by Phone

To pay your water bill over the phone, call MVWA customer service at 315-792-0301. Your call may be recorded.

When prompted by the automated system:

1. Enter your 10-digit account number.

2. Select the option to make a payment by phone.

3. Choose your payment method – credit/debit card or bank account.

4. Follow prompts to enter details and complete payment.

5. Your confirmation number will provide proof of payment.

Live agents are also available Monday-Friday 8:30am-4:30pm if you need personal assistance paying your bill.

Paying your MVWA Water Bill by Mail

To pay your MVWA water bill by mail:

1. Fill out your payment stub fully with account number and payment amount.

2. Make check or money order payable to “MVWA”

3. Mail to: MVWA, PO Box 6081, Utica, NY 13504

4. Allow 5-7 business days for processing to avoid late fees.

5. Keep bank records and mail receipts as proof of payment.

6. Pay at least 1 week before due date to ensure on-time payment.

Paying in Person at MVWA

MVWA customers can pay water bills in person at:

MVWA Office
1 Kennedy Plaza
Utica, NY 13502

Office hours:
Monday-Friday 8:30am – 4:30pm

Accepts: Cash, check, money order

Authorized Payment Locations

City of Utica Office
Parkway Drugs (multiple locations)

See mvwa.us for full list of payment locations in the Utica area.

Avoid Late Fees and Service Disruption

MVWA bills quarterly – payment is due 30 days after billing date. A 10% penalty applies to late payments.

If a bill remains unpaid for two quarters, a shut-off notice is issued giving 10 days to pay before discontinuing service. A $50 fee applies for reconnection.

Avoid penalties and service interruptions by paying on time, enrolling in autopay, and contacting MVWA immediately if struggling to pay. They can arrange payment plans or discounted rates for qualifying low-income customers.

Account Management and Billing Support

MVWA offers customers the following account management resources:

• Online customer portal to track usage, make payments, update account
• Email and text bill reminders and water notifications
• Paperless billing
• Payment arrangements and extensions
• Leak adjustment credits
• Dispute resolution support
• Water saving tips
• Service line and meter maintenance
• New customer welcome kits

Their customer service team assists with billing questions, payments, program enrollments, and account changes. Contact them anytime at 315-792-0301 or [email protected].

Your Source for Quality Water Service

MVWA provides reliable drinking water you can trust to thousands of New York households and businesses. They offer easy bill payment options, excellent customer service, important community resources, and some of the lowest water rates in the state. Contact MVWA to start, stop, or transfer service or to learn more about their high-quality water.