Having access to clean, reliable water is something most people take for granted. We expect water to flow from the tap with just the turn of a handle. But behind the scenes, it takes an entire infrastructure to treat deliver and manage water service for a community.
The Anniston Water Works and Sewer Board (AWWB) oversees water and wastewater treatment for the city of Anniston, Alabama. This involves operating treatment facilities, installing and maintaining thousands of miles of pipelines, managing billing and payments, and ensuring compliance with all state and federal regulations. It’s a massive undertaking.
For Anniston residents and businesses receiving water service it’s easy to overlook everything AWWB does 365 days a year to keep water flowing. But one thing customers do need to remember is to pay their water bill on time each month! AWWB offers various payment options to make it quick and convenient for customers to take care of this essential task.
Overview of Anniston Water Works
First, some background on AWWB for those unfamiliar with the utility. AWWB has been providing water and sewer service to Anniston for over 130 years. The organization has 75 employees serving approximately 18,500 water connections.
AWWB utilizes four fresh water lakes as well as Blue Mountain Lake as water supply sources. These feed into the Water Treatment Plant which has a capacity of 20 million gallons per day. Over 300 miles of pipes distribute clean water to customers.
On the wastewater side, the West Reclamation Facility treats roughly 5 million gallons daily. Treated effluent is discharged into Snow Creek. Sludge from the treatment process is turned into biosolids and used for agricultural purposes.
Keeping all of these complex systems running requires resources. Part of AWWB’s funding comes from customer water bills which are based on metered usage. When individuals and businesses pay their bills on time, it helps AWWB maintain reliable service.
Paying Your Bill
AWWB water bills are sent out monthly and are typically due by the 10th of each month. If your bill shows a past due amount, it’s especially important to pay promptly to avoid additional penalties or service disruption. AWWB provides several payment options:
Online
The easiest way to pay your bill is through AWWB’s online payment system at www.awwsb.org. You can make secure payments 24/7 using credit/debit cards or electronic checks. New users will need to register their account using their 10-digit customer ID shown on their printed bill.
Some key features include:
- Pay outstanding balances or current charges
- View payment history
- Set up recurring auto-pay
- Receive paperless e-bills
Payments made before 10pm CST each day are applied to accounts the same day. Paying online avoids delays with checks sent by mail.
Phone
Call the toll-free payment number at 1-855-948-1923 and speak with an agent to make a payment via phone. This automated system is available 24 hours a day, 7 days a week. You will need your 10-digit customer ID number to process the payment.
In Person
Visit the AWWB offices at 931 Noble Street in Anniston and make a payment at the front desk with cash, check, money order or debit/credit card. The lobby is open Monday thru Friday from 7:30am to 4:30pm CST. Drive-thru service is also available.
Customers can still mail in a check or money order to:
Anniston Water Works
PO Box 2969
Anniston, AL 36202
Please allow 5-7 days for mailed payments to post to your account to avoid late fees. Include your remittance stub to expedite processing.
Auto Draft
Sign up for monthly auto draft payments directly from your bank account by submitting an application to AWWB. This convenient option avoids late payments. Download the form from www.awwsb.org/auto-draft.
Drop Box
After hours, a secure drop box is located in the parking lot at 931 Noble Street to leave check or money order payments. No cash please.
Third-Party Bill Pay
Many banks and credit unions offer bill pay services that will mail a check to AWWB on your behalf each month. Make sure payment arrives by the due date to prevent late fees.
No matter how you choose to pay, AWWB’s priority is making the process fast and convenient. Review your options and select the payment method that works best for your needs.
Benefits of Paying Online
While all payment options are accepted, AWWB highly recommends customers take advantage of online bill payment through their web portal. Let’s look at some of the key benefits:
Convenience – Pay at any time from anywhere with an internet connection. Avoid driving to the AWWB office or finding stamps for your bill.
Speed – Online payments process immediately, while mailed payments take a week to arrive and clear. Avoid late fees!
Security – The online system utilizes encryption and data protections to keep your information safe. No checks getting lost in the mail.
Accessibility – Pay on your computer, tablet, or mobile phone. The site is mobile-optimized for paying on the go.
Control – View balance and payment history in your secure account dashboard any time.
Notifications – Receive email alerts about upcoming due dates, past due accounts, or other billing notifications.
Automatic Payments – Set up recurring payments to avoid missing deadlines. One less bill to keep track of!
Paperless Billing – Reduce clutter and waste with online e-bills rather than printed bills mailed to your home.
Savings – Avoid late fees, service disruptions, and mailing costs by paying online.
Downloading the Mobile App
For added convenience, AWWB offers a free mobile app for Apple and Android devices. Search for “Anniston Water Works” in your device’s app store.
The mobile app allows customers to manage accounts and make secure payments using their smartphones or tablets. Features include:
- Pay bills immediately with just a few taps
- View account balance and history
- Receive push notifications for due dates and outages
- Monitor water usage and billing amounts
- Access customer support and emergency info
Go paperless and automate your payments, then receive alerts and manage your account from anywhere!
Avoid Late Fees and Disconnection
Like any utility, AWWB charges fees for late bill payments to cover administrative costs and encourage timely payment. This ensures funding is available to operate systems that deliver reliable water service.
Here is an overview of bill collection policies:
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Bills are issued monthly and due by the 10th of each month.
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A 10% late penalty is applied if payment is not received by the 10th.
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If the bill remains unpaid by the 20th, a disconnect notice is issued with a $10 fee.
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Accounts with a balance after the 25th are scheduled for disconnection. A $40 disconnect fee is charged.
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Service is interrupted if payment is not received before the disconnect date.
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A $40 reconnect fee is then required to restore service, in addition to the past due bill balance.
As you can see, late payments result in penalties that add up quickly. Avoid fees and service interruptions by paying your bill in full each month by the 10th.
Online bill pay makes this easy because it processes immediately and alerts you to due dates. Auto-pay removes the task from your to-do list entirely. Protect your household and business from the impacts of an unpaid water bill by utilizing AWWB’s online account tools.
Account Management Features
In addition to online bill payment, customers can also use AWWB’s web portal for other account management tasks:
- Starting or stopping service
- Providing meter readings
- Signing up for electronic billing
- Checking your water usage
- Requesting payment arrangements
- Updating account information
- Reporting emergencies
You can also call or email AWWB’s customer service team for help with any account needs. Access all of your account information 24/7, then quickly notify AWWB if any issues arise.
Online and mobile access empowers customers with added convenience and control. Streamline account management to save time and avoid headaches in your busy schedule.
Upgrade Your Account Today
If you’re still receiving paper bills in the mail and sending checks each month, it’s time to upgrade to the convenience of online payments. AWWB’s digital tools make account management stress-free and avoid penalties caused by late payments.
To get started, visit AWWB’s e-billing site at www.awwsb.org or download the mobile app for your device. Register your account in just minutes using your 10-digit customer ID. Be sure to go paperless and set up automatic payments.
Spend less time worrying about your water bill and more time enjoying the clean, fresh water delivered to your tap 365 days a year. Sign up to receive and pay bills digitally with Anniston Water Works today!
COVID-19 Update – Anniston Water Works – New Office Guidelines
FAQ
What is the phone number for Alabama Water Works pay bill?
Is Anniston Water Works open today?
How do I pay my Anniston water works & sewer board bill?
Pay your Anniston Water Works & Sewer Board bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals.
How do I login to Anniston water works?
If you already have an account, you just need to login to the Anniston Water Works site. Anniston Water Works accepts credit cards, debit, and direct deposit. Click here to login . Want to create a new account? You can create a new account on the Anniston Water Works website.
How long does water service take in Anniston?
When you move to a new home in Anniston, you’ll most likely already have running water, but you’ll still need to set up water service with the Anniston Water Works. Luckily, Anniston has made it pretty simple with the following online form. Starting service generally takes just two business days. Click here to fill out a Start Service Form .
How do I stop water service in Anniston?
When you move out of a home in Anniston, you’ll need to stop your water service with the Anniston Water Works, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.