Paying Your EPB Bill by Phone or Mail – A Step-by-Step Guide

Paying your monthly electric and fiber optic bill to EPB is easy and convenient with several options like online, by phone, by mail or in person. In this comprehensive guide, we’ll walk through the step-by-step process for paying your EPB bill over the phone or by mailing in a payment.

Paying Your EPB Bill by Phone

One of the quickest and easiest ways to pay your EPB bill is to call their toll-free number and make a payment over the phone. Here is a step-by-step walkthrough:

Step 1: Call the EPB Bill Pay Phone Number

The phone number to call to pay your EPB bill is 423-648-1372. This number will connect you directly to EPB’s customer service team and billing department.

Step 2: Provide Your Account Information

Once connected to a customer service agent they will ask you for your account information. Have your EPB account number and billing address ready to provide. This allows the agent to pull up your account and current bill details.

Step 3: Select a Payment Method

EPB accepts the following payment methods over the phone:

• Credit/Debit Card – Visa, MasterCard, American Express, Discover
• Electronic Check – Provide your bank routing and account number

Tell the agent which payment method you would like to use.

Step 4: Provide Payment Information

For credit/debit card payments, you will need to provide your full card number, expiration date and security code.

For electronic check payments, provide your bank’s routing number and your checking account number

Step 5: Confirm Payment Details

The agent will read back your payment details and the amount to be charged/drafted from your account. Confirm that all details are correct before they process the payment.

Step 6: Receive Payment Confirmation

The agent will provide a confirmation number for your payment and confirm that your EPB bill has been paid. Be sure to note down the confirmation number for your records.

And that’s it! By calling 423-648-1372 and following these simple steps, you can easily pay your EPB electricity and fiber optic bill over the phone 24/7.

Paying Your EPB Bill by Mail

You can also mail in a payment to EPB’s billing department using the address below:

EPB
P.O. Box 182255
Chattanooga, TN, 37422

To pay your bill by mail, follow these instructions:

Step 1: Write Your EPB Account Number

On your check or money order, write your 12-digit EPB account number in the memo or notes section. This ensures your payment is credited properly to your account.

Step 2: Make Check or Money Order Payable to EPB

Make sure the check or money order is made out to “EPB”. Payments cannot be processed without the correct payee name.

Step 3: Mail Payment to EPB PO Box

Place your check or money order in an envelope addressed to the PO Box listed above along with your account number written twice – once on the check and again on the outside of the envelope.

Step 4: Mail at Least 5 Business Days Before Due Date

Mail your payment at least 5 business days before your due date to ensure it arrives on time. Payments mailed any later risk arriving late and additional fees.

Step 5: Confirm Receipt of Payment

You can confirm your mailed payment was received and processed by checking your online account on epb.com or calling EPB customer service.

Mailing your payment involves a few extra steps but can still be a convenient payment option for many customers. As long as you mail the payment 5+ days in advance and include proper account details, EPB will promptly process your mailed payment upon receipt.

EPB Bill Pay FAQs

Here are answers to some frequently asked questions about paying your EPB bill:

What are EPB’s customer service hours for phone payments?
EPB accepts phone payments 24/7. You can call 423-648-1372 anytime night or day to pay over the phone.

What information do I need to make a payment?
Have your EPB account number, billing address, and payment details (card number or bank account number) ready when you call.

Can I set up recurring payments?
Yes, EPB allows you to enroll in auto-pay to have your bill paid automatically each month from a credit card, debit card or bank account. Call or enroll online.

What do I do if I lost my bill?
You can get a copy of your most recent bill to view payment details by logging into your EPB account online or calling customer service.

When is my bill due?
EPB bills are due 15 days after the statement date printed on your bill. Call or check online for your specific due date each month.

What happens if I pay late?
Payments received after your due date incur a late fee of 5% of your outstanding balance. Frequent late payments can also impact your credit score.

What is EPB’s mailing address for payments?
EPB
P.O. Box 182255
Chattanooga, TN, 37422

Be sure to write your 12-digit account number on checks/money orders mailed to this address.

Conclusion

Whether you prefer the ease of picking up the phone or mailing in a payment from home, EPB offers flexible options for paying your monthly bill. Following the steps outlined above will ensure your payment is processed quickly and correctly applied to your account. Reach out to EPB customer service if you have any other questions about billing and payment processes. They are available 24/7 by phone at 423-648-1372.