Getting Help with Checkfree Bill Pay: Contact Information and Phone Numbers

Checkfree Bill Pay is a popular online bill payment service that allows users to easily pay bills from the comfort of their homes. With Checkfree Bill Pay you can pay your bills automatically or manually set up reminders, and more. However, you may occasionally need customer support or have questions about your account. So what is the Checkfree bill pay phone number to call? Here is a detailed guide to contacting Checkfree Bill Pay customer service by phone or email.

Checkfree Bill Pay Customer Service Phone Number

The main Checkfree bill pay customer service phone number is 800-346-8893 This toll-free number is available 24/7 to help with any issues related to your Checkfree online account,

When you call this number, you will speak to an automated attendant. You can say “representative” or “customer service” to be connected directly to a customer service agent who can assist you. The average wait time is around 5-10 minutes before speaking to a live agent.

Some of the most common reasons to call the Checkfree bill pay customer service line include:

• Resetting your password or username
• Questions about pending or processed payments
• Updating your contact information like phone, email or address
• Getting help setting up new payees or payments
• Changing or canceling scheduled payments
• Reporting unauthorized access to your account
• General account inquiries and other issues

The customer service agents can look up your account, access your payment history, and help troubleshoot most problems over the phone. They are available 24 hours a day, 7 days a week.

When you call, make sure to have your Checkfree account number and billing details available to help the agent assist you faster.

Other Checkfree Bill Pay Contact Options

In addition to their toll-free number, Checkfree Bill Pay offers a few other ways to get support:

Checkfree Bill Pay Website: You can access FAQs, how-to guides, and step-by-step instructions on the Checkfree website. There is a Help section with resources to answer common questions.

Email Support: You can email Checkfree Customer Service at [email protected]. Emails are typically answered within 1 business day.

Live Chat: The Checkfree Bill Pay website has a live chat option during business hours. Chat with an agent online for immediate assistance.

Mail: You can also write to Checkfree Bill Pay at:

CheckFree Services Corporation
P.O. Box 182273
Columbus, OH 43272-2273

When contacting by mail, be sure to include your full name, account number, and detailed issue description.

Tips for Calling Checkfree Bill Pay Customer Service

Here are some tips to make your call with Checkfree Bill Pay customer service go smoothly:

• Have your account number ready: This will allow the agent to quickly pull up your account.

• Know your issue: Explain your problem or question clearly to the agent.

• Take notes: Jot down any important information the agent gives you during your call.

• Be patient: There may be wait times to speak to an agent. Stay on the line until you can get the help you need.

• Confirm email address: Make sure Checkfree has your correct email on file so you can receive follow-up communication after your call.

• Get a reference number: Ask for a case reference number for any ongoing issues that require additional follow up.

• Hang up if necessary: If your call gets disconnected, simply call back the Checkfree bill pay number to be reconnected with an agent.

Contacting Checkfree Bill Pay About Specific Issues

Here are some tips on getting help from Checkfree Bill Pay customer service for some common situations:

Forgotten username/password: Call the Checkfree phone number. Agents can provide your username or reset your password after verifying your identity. They will likely email you a temporary password that you can then reset.

Payment issue: If a payment is late, missing, duplicated or has other issues, call Checkfree and be ready to provide payee details, payment amount, and date. The agent can research what happened and initiate fixes.

Cancel pending payment: To cancel a payment scheduled for the future, call Checkfree before the send date. The agent can cancel payments that have not begun processing yet.

Reactivate closed account: If your account was closed, call customer service to get it reopened. You will need to provide your account information and may have to complete identity verification.

Fraudulent activity: If you notice any unauthorized payments or access to your Checkfree account, call the number immediately to deactivate your account and dispute the fraudulent transactions.

Update account information: To change your name, address, email, phone or other account details, call customer service. The agents can update your personal information in their system. Verify the changes by logging into your account.

Getting Started with Checkfree Bill Pay

If you are signing up for a Checkfree Bill Pay account for the first time, you can contact their customer service number for assistance getting started. When you call, here are some things the agents can help with:

• Walk you through the account registration process
• Explain how to add and manage payees
• Set up automatic recurring payments
• Initiate payments and checks to payees
• Sync Checkfree with your bank account
• Import eBills directly into Checkfree
• Customize notifications and reminders
• Direct you to Checkfree’s website tutorials and FAQs

Calling the Checkfree Bill Pay customer service line when first starting out can ensure your account is properly set up and help you take full advantage of Checkfree’s convenience and features.

Checkfree Bill Pay Customer Service Hours

As mentioned above, the Checkfree Bill Pay customer service phone number is available 24 hours a day, 7 days a week. You can call anytime to speak to a representative.

While phone support is always available, some of their other contact methods have more limited hours:

• Live Chat Support: Monday–Friday, 8:00am–8:00pm EST
• Email Support: Responses within 1 business day
• Mail: Allow 7-10 days for written inquiries

So for immediate assistance, calling the toll-free number is your best option. Wait times may be shortest outside peak hours like early mornings, evenings, and weekends.

Checkfree also provides extended customer service hours during tax season and other busy times of the year when call volumes are higher.

Voicemail and Automated System Options

When you call the Checkfree bill pay contact number, your call will be answered right away by an automated attendant. Here are the voice prompt options:

• Press 1 for Checkfree Bill Pay customer service
• Press 2 for Checkfree Payroll customer service
• Press 3 for all other Checkfree services

You can bypass the voice prompts by saying “representative” or “customer service” at any time.

If hold times are longer, you may need to leave a voicemail. The automated system will provide instructions for leaving your name, number and account details so an agent can call you back. During peak call volumes, it may take 1-2 business days for Checkfree to return voicemails.

Reaching the Right Checkfree Department

The main Checkfree bill pay customer service number connects you with agents who can assist with your online bill payment account.

Checkfree provides various other services like payroll, taxes, and business payments. If you have questions unrelated to the consumer bill pay, the agent may transfer you to a different department.

Here are phone numbers for some other Checkfree services:

• Checkfree Payroll: 866-564-3030
• Small Business Bill Pay: 877-624-9268
• Wealth Management Services: 800-414-7371

When calling, let the automated system know which Checkfree product you need help with. You will be directed to the appropriate team who can access your account information and records.

Staying Up to Date on Changes

Checkfree Bill Pay periodically makes changes to their website, mobile apps, account settings, security protocols and fees. Many of these updates are announced when you log into your account.

However, you can also call customer service at any time to ask about recent or upcoming changes to products, services, or policies. The agents are trained on new features and fees so they can explain what’s changing.

Some changes may require you to take action, like entering updated information or reviewing new disclosures. By keeping your contact details current with Checkfree and calling in periodically, you can stay informed.

Is Checkfree Bill Pay Customer Service Free?

Yes, their customer service number and all contact options are free to Checkfree Bill Pay accountholders. When you call the toll-free support number, there are no phone charges or fees.

You can get in touch with Checkfree Bill Pay customer service as often as needed at no cost. Contact them whenever you have a question about your account or require assistance.

The exception is if you request expedited written correspondence. There is a fee for priority or overnight shipping of items like statement reprints, checks, or any mailed communications.

Otherwise, get the support you nee