How to Pay Your Delmarva Power Bill by Phone: A Quick & Easy Guide

Like many people you may prefer to speak to a real person when paying bills instead of using an automated system. Thankfully, Delmarva Power makes it easy to pay your electric bill over the phone.

In this comprehensive guide, I’ll explain how to pay your Delmarva Power bill by phone. You’ll learn the phone numbers to call, what info to have ready, fees involved and tips for a smooth payment process.

Whether you want to make a one-time payment or set up recurring billing, paying your Delmarva Power bill by phone is fast secure and convenient. Let’s dive in!

Benefits of Paying Your Bill by Phone

Why call instead of paying online? Here are some advantages of paying your Delmarva Power bill by phone

• Speak directly to a customer service agent who can answer questions or investigate issues

• Make payments without needing internet access or logging into an account

• Set up verbal billing arrangements and payment extensions

• Get live support if you encounter any problems

• Feel more reassured paying with a real person versus a website

• Avoid security concerns of entering information online

The downside is needing to call during business hours versus anytime online access. But for many, the benefits are worth it for personalized service when paying utilities.

Delmarva Power’s Bill Pay Phone Numbers

Delmarva Power gives you two options for bill pay phone numbers:

1. Call 1-800-375-7117

This toll-free number connects you directly to Delmarva Power’s automated billing system. Using the automated line:

• Enter your 10-digit account number

• Select whether you want to pay in full or a different amount

• Choose a payment method like credit/debit card, checking account or PayPal

• Enter relevant payment details and billing address

The automated system is available 24/7. It’s quick and convenient for one-time payments without needing to speak to an agent.

2. Call 1-800-898-8045

This toll-free number reaches Delmarva Power’s team of live customer service representatives. Calling this bill pay number allows you to:

• Speak to an agent from 7am-7pm on weekdays

• Get answers to account and billing questions

• Make a payment by providing details verbally

• Set up recurring payments and billing arrangements

• Discuss payment extensions due to financial hardship

• Get personalized support with any payment issues

So call the automated line for fast self-service payment processing or the live agent line for personalized support.

What Information You’ll Need

Before calling Delmarva Power to pay your bill, make sure you have:

• Your 10-digit electric account number

• Full name and address on the account

• Payment amount you wish to make

• Credit/debit card, checking account or PayPal information

• Service address and billing address if different

Having this essential information ready speeds up the payment process. You won’t have to put an agent on hold to look up credit card numbers or account details.

Payment Fees and Limitations

Delmarva Power does not charge any fees for paying your bill by phone. You can make payments of any amount without additional cost.

However, be aware of some limitations:

• Only the account holder or authorized user can make payments. Delmarva will not discuss billing with unauthorized parties.

• Maximum payment is your current account balance. You cannot prepay or overpay.

• Online payments require 2-3 days to post versus instant posting for phone payments.

As long as you have the necessary account access, phone payments let you pay any amount without costly fees.

Setting Up Recurring Payments

Tired of manually paying bills every month? With Delmarva Power, you can set up recurring payments over the automated or live phone line.

To set up recurring billing by phone:

• Call 1-800-375-7117 or 1-800-898-8045

• Follow prompts/tell agent you want to establish recurring payments

• Specify the amount and which day each month the payment should process

• Provide whether to deduct from a credit card, debit card, bank account or PayPal

• Authorize the recurring transactions

On the date you selected, Delmarva Power will automatically pull your bill payment each month. You’ll never forget a payment or incur late fees again!

Steps for Smooth Phone Payments

Follow these tips to ensure phone payments go smoothly:

• Call from the phone number on your Delmarva account so they can authenticate you

• Have payment details handy so you don’t have to search during the call

• Know your balance ahead of time so you pay the correct amount

• Double check statements to confirm payment posting if concerned

• Use a credit card rather than debit if you want buffers on clearing and hold times

• Set payment reminders to avoid late fees if not using auto-pay

• Contact Delmarva ASAP if your number or payment method changes

Taking a few minutes to get organized makes phone bill pay faster and less prone to errors.

Get Answers from Delmarva’s Customer Service

In addition to payment support, Delmarva Power’s phone agents can help with:

• Answering questions about your electric bill or charges

• Setting up payment plans for large balances

• Explaining ways to reduce your monthly bill

• Checking account balances or previous payments

• Resolving non-payment disconnection notices

• Reporting power outages and checking restoration status

So don’t hesitate to call with any utility account questions – that’s what their CSRs are for! They can review your account details while on the phone to resolve issues quickly.

Let Me Know If You Have Any Other Questions!