Simplifying Bill Payments with OG&E’s Customer Service Options

Paying your electricity bill can feel like a chore but it doesn’t have to be! OG&E offers various bill payment options to fit your needs and make the process quick and easy. Their customer service team is also available to help anytime you have questions or issues. This article will overview OG&E’s bill pay options provide tips for avoiding issues, and explain how to get help from customer service if needed.

OG&E Bill Pay Options

OG&E offers several convenient ways to pay your bill so you can choose the method that works best for you.

Pay Online

The fastest way to pay is online through OG&E’s website. You can pay as a registered user or as a guest. The online payment portal is secure, processes payments immediately, and gives you instant confirmation.

To pay online, you’ll need your account number and the amount due. OG&E accepts Visa, Mastercard, Discover, American Express, and bank account payments online.

Pay by Phone

Call OG&E at 1-800-272-9741 and select the “pay by phone” option. You can pay using a debit/credit card or electronic check over the phone. Just have your account information and payment details ready.

Pay by Mail

If you prefer, you can mail in a payment to:

OG&E
P.O. Box 24990
Oklahoma City, OK 73124-0990

To avoid late fees, allow 7-10 days for standard mail delivery.

Pay in Person

Take your payment to an authorized OG&E payment location. You can pay with cash, check, money order, or debit/credit card.

Find a nearby authorized payment location on OG&E’s website or call customer service.

Pay with Text

OG&E offers a text pay option. Text the keyword “PAY” to 811611 to get started. You’ll receive a one-time registration link to securely store your payment information. After registration, you can text a keyword anytime to pay your bill.

Automatic Payments

For ultimate convenience enroll in auto pay. Your payment will be automatically deducted from your bank account each month so you never forget.

To start auto pay, complete the auto pay form on OG&E’s website.

Avoid Common Bill Pay Issues

While paying your OG&E bill is usually quick and simple, issues occasionally pop up. Here are some tips to avoid problems:

• Pay on time – Late payments incur fees. Mark your due date on your calendar so you remember to pay early.

• Enter account details correctly – Double check your account number when entering it online or over the phone. Transposing numbers can delay your payment.

• Update payment info – If your credit card expires or is lost/stolen, update your payment method right away to avoid declined payments.

• Check for confirmation – After an online or phone payment, wait for the confirmation number before closing your browser or hanging up. This ensures the payment went through.

• Verify auto pay enrollment – Log into your account after signing up for auto pay to confirm enrollment and check your payment date.

Get Help from OG&E’s Customer Service

If you have any trouble making a payment or have questions about your bill, OG&E’s customer service team is available to help.

Contact Customer Service

You can reach OG&E customer service at 1-800-272-9741 Monday through Friday from 7:30AM to 6PM.

When you call, select the appropriate option for your situation. Choose billing questions for inquiries about your bill or account. Pick outage reporting to notify OG&E of a power outage in your area.

Online Resources

OG&E’s website has plenty of resources to answer common questions or resolve issues:

• FAQ page – Search the frequently asked questions database. Many common customer questions are answered here.

• Understand your bill guide – This page explains each section of your bill and definitions of all charges. Use it if you have questions about bill charges.

• Policies page – Look here for official OG&E policies on deposits, fees, discontinuing service, and more.

• Contact form – Submit general customer service inquiries through the email contact form. Use this option for non-urgent questions.

• Live chat – Chat online with an OG&E agent during business hours for quick assistance. Look for the chat pop-up on their website.

Account Management Tools

Through your online account dashboard, you can:

• Review billing history and make payments
• Set up paperless billing and automatic payments
• Request service changes
• Send documentation like proof of income or ID

Having access to your account online makes managing payments and service quick and convenient on your own time.

Payment Assistance Programs

If you’re struggling with payment, OG&E offers assistance programs for qualifying customers, including:

• Low Income Home Energy Assistance Program (LIHEAP) – Helps pay home heating/cooling bills.

• Elderly Low-Income Assistance Program – For customers over 65 with a low household income.

• Emergency Hardship Program – Provides payment help for customers facing financial hardship.

Contact OG&E for details on how to apply for these programs if you need help paying your bill.

OG&E Is Here to Help

Don’t let paying your utility bill become a frustrating process. OG&E offers convenient pay options and award-winning customer service. Their website and mobile app enable you to manage payments on your own time. And customer service agents are standing by if any questions or issues come up.

So don’t hesitate to reach out by phone, online chat, or email if you need assistance. The OG&E team is ready and happy to help get your payment processed quickly and correctly. Simplify bill pay today with OG&E’s customer service options designed to meet your needs.