How To Pay Your Utility Bill In Cuero, TX

Paying your utility bill is an essential task for every resident and business in Cuero, TX. As a proud member of this community, I want to provide a helpful guide on how to easily pay your City of Cuero utilities bill. Whether you prefer online payments, mail, phone, or in-person, this article will walk you through all the options.

Overview Of City Of Cuero Utilities

The City of Cuero provides electricity, water, sewer, garbage collection, and other utilities to the residents and businesses within the city limits. They strive to offer reliable service at reasonable rates to power our homes and keep commerce flowing.

As a municipal utility, the City of Cuero utilities are owned and operated by the city itself, not a private company. The revenue generated goes directly back into serving our community.

The utility services provided include:

• Electricity
• Water
• Wastewater (sewer)
• Garbage collection
• Recycling
• Brush and bulky item pickup

Rates vary based on the type and amount of services used. The City of Cuero reviews the utility rates annually and makes adjustments as needed to cover operational costs.

Utility Billing Cycles

The City of Cuero utility bills are sent out monthly Your billing date depends on when your meter is read each month

Bills are mailed out around the 28th of each month and payment is due by the 17th of the following month. For example, if your meter is read on March 28th, your bill is mailed on April 1st and payment is due by April 17th.

If the due date falls on a weekend or holiday, you have until the next business day by 5:00 PM to pay without a late fee. Payments received after the due date will incur a 10% penalty.

Accounts not paid by the 27th of the month are subject to disconnection A $20 administrative fee and $30 reconnection fee apply for disconnected accounts

Payment Options

The City of Cuero offers several convenient ways to pay your utility bill. Choose the option that fits your needs and preferences.

Online Payment

Paying online is the quickest and easiest way for most customers. You can make secure online payments through the City of Cuero online payment portal.

There are two online payment options:

Quick Pay Make a one-time payment without registering an account, You will need your account number and billing zip code

Registered Account: Set up a free account to save your payment information, view bill history, make recurring payments, and manage notifications.

You can pay by credit/debit card or e-check. A third-party convenience fee of $1.50 applies to card payments. E-check payments do not have a fee.

Phone Payment

Call 1-866-301-7407 to pay your City of Cuero utility bill by phone. This automated payment system is available 24/7 and accepts payment by credit/debit card or e-check.

The same third-party convenience fee applies to card payments. Have your account number ready when you call.

Mail Payment

To pay by mail, send a check or money order payable to City of Cuero Utilities at:

City of Cuero Utilities
P.O. Box 848
Cuero, TX 77954

Be sure to include your payment stub or write your account number on the check. Allow 3-5 business days for mailed payments to process.

In-Person Payment

You can pay your utility bill in person at Cuero City Hall located at 212 E Main St, Cuero, TX 77954.

In-person payments can be made:

• At the front desk Monday-Thursday 7:30 AM – 6:00 PM and Friday 7:30 AM – 12:00 PM
• At the drive-thru window in the back alley during the same hours
• In the night drop box accessible 24/7 in the back alley

The office accepts cash, checks, money orders, and credit/debit cards. The convenience fee applies to card payments.

Bank Draft

Set up a monthly bank draft to have your bill amount automatically deducted from your checking or savings account on the due date each month.

To enroll in bank draft payments, complete the authorization form available on the City of Cuero utility billing page and return it with a voided check to City Hall.

Payment Assistance Programs

If you are struggling to pay your utility bill, the City of Cuero partners with local organizations to provide payment assistance:

• Project Share: Helps with electric bill payments based on income eligibility. Apply through the Cuero Housing Authority.

• LIHEAP: Provides assistance paying home energy bills. Apply through the DeWitt County Committee on Aging.

Contact the City of Cuero Utility Customer Service at 361-275-6114 for more information on bill payment assistance programs.

Understanding Your Utility Bill

When you receive your monthly statement, here are the key elements to review:

• Account number: Located at the top right of the bill. Have this handy when making a payment.
• Service address: The physical address where utility service is being provided. Verify it matches your residence/business.
• Billing dates: Shows the date range your usage covers.
• Due date: Payment must be received by this date to avoid late fees.
• Amount due: Total you owe for the current billing period.
• Billed usage: How much electricity, water, etc you used measured in kWh, gallons, etc. Compare to previous bills to monitor changes.
• Utility service rates: Charges for each type of utility service based on your usage and service level (residential, commercial, industrial). Rates are set by the City of Cuero.
• Taxes & fees: Includes sales tax and franchise fees assessed on utility services.
• Billing history: Shows your account balance, payments received, and remaining balance over the last 6 months. Monitor for accuracy.
• Customer service contacts: Lists phone number, mailing address, office hours, and website for the City of Cuero Utility Customer Service.

Reviewing the details on your utility bill each month allows you to monitor your home or business utility use, ensure accurate billing, and plan your monthly budget. Reach out to the City of Cuero utility department with any questions.

Utility Bill Payment Tips

Follow these tips and best practices when paying your Cuero utility bill:

• Pay on time every month to avoid late fees. Mark your calendar with due dates.
• Sign up for bill reminders through your online account or request printed reminders be mailed.
• If funds are tight, call ahead about possible payment arrangements or assistance programs before the due date. Disconnection fees can add up quickly.
• Carefully review each bill for accuracy. Report any billing errors immediately to get corrected.
• Set up autopay or recurring payments so you never miss a payment.
• Monitor your usage over time and look for ways to lower consumption and costs through conservation. Every little bit helps.
• If moving, make sure to close your utility account and get a final bill. Provide a forwarding address for any refunds.
• Keep your account contact information up to date so you receive important notices.

Supporting Our Community

By paying your utility bill promptly and keeping your account in good standing, you support the operations of our municipal utilities and the betterment of Cuero as a whole. The revenue generated goes back into maintaining and improving our local infrastructure and services.

Together as a community, we can meet our obligations, care for those in need, and build a bright future in Cuero, TX. Reach out to the friendly and knowledgeable utility customer service team if you ever have any questions or concerns about your City of Cuero utility bill payment.