Paying your electricity bill on time each month is essential as a TXU Energy customer TXU offers flexible and convenient payment options to fit every schedule and preference With online bill pay through TXU Energy Express Pay, you can view and pay your residential electricity bill in seconds anytime, anywhere.
In this comprehensive guide, we’ll outline the benefits of Express Pay and walk through how to sign up and use TXU’s speedy online payment system. Learn how to monitor usage, set up autopay, manage account settings, and more!
Overview of Paying Your TXU Energy Bill
As the largest retail electricity provider in Texas, TXU Energy serves over 11 million residential customers. TXU offers competitive rates and innovative tools to manage your electric account
Bills are issued monthly and payment is generally due within 16 days of the statement date. You can pay your TXU bill through:
- Online – Through Express Pay and the MyAccount portal
- Phone – Via automated phone system or speaking with a TXU representative
- Mail – Send check or money order to TXU Energy payment address
- In person – At authorized TXU pay stations and kiosks
Late fees apply if payment is received after the due date. Sign up for autopay, paperless billing, and other features to avoid late fees and manage your account hassle-free.
Benefits of Paying Online Through Express Pay
The fastest, most efficient way to pay your TXU Energy bill is through Express Pay. This secure online payment portal allows you to review and pay your bill in seconds from your computer or mobile device.
Key benefits include:
- 24/7 access – Pay anytime, anywhere with no limitations
- Speed – Enter payment info and pay bill in seconds
- Payment history – Review past statements and payments
- Usage tracking – Monitor electric use to optimize savings
- AutoPay – Set up recurring payments from bank account
- Paperless billing – Receive and view statements electronically
Plus it’s free to use with no transaction fees. Express Pay puts account management at your fingertips!
How to Sign Up for Express Pay
Using Express Pay starts with creating a TXU Energy MyAccount online. Follow these simple steps:
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Go to TXU.com and click on “Sign In”
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Click on “Create an Account” below the login boxes
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Enter your contact info, account number, and create username/password
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Confirm account via email verification
Once your MyAccount is created, you will have full access to Express Pay for fast, easy bill payment.
You can also use the TXU Energy mobile app for iPhone or Android to create your account and pay on the go.
Making a Payment Through Express Pay
When logged into your MyAccount, clicking on “Pay Bill” will launch the Express Pay portal. Here’s how to complete the payment process in seconds:
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Select Payment Method – Choose bank account or credit/debit card
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Confirm Amount – Verify total payment due. Edit amount if making partial payment.
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Submit Payment – Complete transaction and receive confirmation
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Get Receipt – Receive and print receipt for records
Express Pay accepts Visa, Mastercard, Discover, and ACH bank payments. Debit/credit transactions incur a $3.95 non-refundable fee.
You’ll receive email confirmation when your payment is processed. Log back into your account anytime to view up to 18 months of bill and payment history.
Set Up AutoPay Through Express Pay
One of the easiest ways to avoid late fees and save time paying your TXU bill is to enroll in autopay. This automatically pays your balance on the due date each month.
To set up autopay with Express Pay:
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Login to your MyAccount and go to “Manage AutoPay”
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Select payment method – bank account or credit card
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Pick the date for payments to process
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Review terms and enable autopay
With autopay, you’ll receive email notifications 3 days before the payment date as a reminder. Your payment history will show the autopay transactions each month.
You can edit the payment method or date any time through your account. There’s no commitment – you can disable autopay whenever needed.
Pay a Bill Without an Online Account
If you don’t want to create an online MyAccount, you can still make a one-time payment through Express Pay by selecting “Pay as Guest” on the login page.
You’ll need to enter your TXU Energy account number, zip code, and name exactly as it appears on your bill. The rest of the payment process is the same quick, paperless steps.
One-time guest payments allow anyone to pay your bill on your behalf, like a family member. Create an account for the full functionality and account management features.
Monitor Usage Through Express Pay
Once an online account is created, you gain access to usage tracking tools through Express Pay. On the main account dashboard, you can view monthly usage graphs to identify trends.
You can also see daily electric usage to pinpoint how activities like running large appliances impact your utility costs. Ongoing monitoring through Express Pay can help optimize your consumption.
For example, you might adjust your thermostat to use less energy on weekdays while you’re at work. Or reschedule chores like laundry on weekends when rates are lower.
Account Management Through MyAccount
The full MyAccount portal provides additional features beyond paying your bill to manage all aspects of your TXU Energy account:
- Update contact info and preferences
- Set paperless billing and communications
- Submit meter readings
- Request service changes
- View contract status and documents
- Set outage alerts and notifications
Accessing these features requires your username and password. Be sure to log out of public computers for account security.
Get Support Paying Your TXU Energy Bill
If you are ever unable to pay your TXU Energy bill, contact customer service immediately to discuss payment assistance options. You may qualify for:
- Payment arrangements or extensions
- Balance forgiveness programs
- Billing based on income level
- Low-income discount rates
TXU also partners with relief organizations to help customers in need. Reach out as soon as possible before service is disconnected to establish a payment solution.
For billing questions or payment support, contact TXU Energy 24/7 at 1-800-242-9113 or log into your MyAccount and use the live chat feature for assistance.
Straightforward Cost, NoHidden Fees
Explore the charges that appear on your energy bill.
- 1. Payment Due Date The date by which TXU Energy must receive your payment to avoid any late payment fees. Late payment fees are typically 5% of the amount you owe.
- 2. Account Number A unique number that identifies your electric account. Your account number is defined by your service address. If you have more than one service address, you have more than one account number. If you need to contact TXU Energy, have this number ready. You will also need this number when paying your bill in person at payment locations.
- 3. Invoice Date The date the invoice was generated. Therefore, the bill covers consumption prior to that date as indicated by the date of the current meter reading; does not cover consumption between the Invoice Date and the date you receive the invoice.
- 4. Balance Forward Balance Forward or Accumulated balance is the amount you owe on previous bills.
- 5. Transmission and Distribution Company (TDU) The company that owns or operates the equipment or facilities that transmits or distributes electricity to its location. The TDU is also responsible for reading your meter, and establishing prices related to your Distribution Companys charges (if applicable).
- 6. ESI ID ESI ID or Electrical Service Identifier is an identifier used by the industry to uniquely identify the home, business or surveillance light location.
- 7. Meter ID Meter ID or meter number is the number identifying the meter at your service location. A meter is a device that measures your electricity usage.
- 8. Days in Reading Number of days between your current meter read and your last meter read.
- 9. Read Type The read type is typically actual from your smart meter, however, there are times when it can be estimated or adjusted.
- 10. Previous Meter Read Previous Meter Read is the meter reading from the previous bill.
- 11. Current Meter Read The current meter reading represents the current reading taken when your electricity meter was read on the indicated date. The previous months reading is subtracted from the current months reading to determine how many kilowatt-hours (kWh) of consumption you should be billed. This reading is provided by the TDU and is generally obtained when the meter is read. Meter readings occur approximately every 28-32 days.
- 12. Usage (kWh) Usage measured in kilowatt-hour (kWh) which is the standard unit for measuring electricity consumption, equal to 1,000 watt-hours. Usage is the amount of electricity (kWh) used in a month calculated by subtracting the prior months meter reading from the current months meter reading.
- 13. Multiplier For some meters, the actual amount of energy used is too large to be recorded and the meter displays a fraction of the actual energy used. A multiplier is then applied to the difference between the current and previous reading to determine the customers actual energy consumption.
- 14. Base Charge A base charge is a charge collected during each billing cycle regardless of your demand or energy consumption.
- 15. Energy Charge A charge based on the electricity (kWh) consumed.
- 16. TDU Delivery Charges The total amount charged by a Transmission and Distribution Utility (TDU) for the supply of electricity to a customer through the TDUs poles and wires and other facilities not including discretionary charges.
- 17. Current Charges Current charges owed for electricity charges based on consumption during the most recent billing period. This is just one component of the bill you pay. If you have unpaid charges from a previous billing period, they will be included in the total amount due. The amount on the current bill includes the service charge, energy charge and sales tax, but excludes any applicable charges for late balances, surcharges and any past due balances. Reflects the electricity consumed in the current period.
Don’t Get Burned: Read Fine Print Before Enrolling In Payment Assistance Programs
FAQ
Where can I make a txu payment?
What is the phone number for TXU pay bill?
How do I check my txu bill?
Why is my bill so high with txu?
How to pay TXU Energy Bill?
If You Are Looking For “txu bill pay” Then Here Are The Pages Which You Can Easily Access To The Pages That You Are Looking For. You Can Easily Input Your Login Details And Access The Account Without Any Issues. Pay by Mail. Send your bill stub and payment to: TXU Energy PO Box 650700. Dallas, Texas 75265-0700. TXU Energy MyAccount.
Does TXU Energy offer a payment extension?
TXU Energy does give bill pay extensions with deferred payment options to provide customers more time to pay their bills. Payment term extensions provide additional flexibility in times of need. However, you cannot extend it beyond the next monthly billing date. How do I get TXU Energy Aid?
How do I request a payment extension?
Give us a call if you need more time to pay or would like to set up a longer-term payment plan at 800-242-9113. We’re here to help. You may also be able to request a payment extension in MyAccount. If you’re eligible, you’ll see a “Need more time to pay” message. Click the link and follow the steps to extend your due date.
Do you qualify for state-funded electricity bill payment assistance?
You may also qualify for state-funded assistance with your electricity bill. If you’d like to learn more, call 2-1-1 and ask for the electricity bill payment assistance agency in your community. Learn more about payment assistance options.