How to Contact Sentara Bill Pay Customer Service

Sentara Healthcare recently launched a new online bill payment system called Sentara Bill Pay. This platform allows patients to conveniently manage all Sentara medical bills in one place. If you need help with your new Sentara Bill Pay account, contacting their customer service team is easy. Read on to learn the Sentara Bill Pay phone number and other ways to get billing support.

Overview of Sentara Bill Pay

Sentara Bill Pay is the new centralized billing and payment portal for all Sentara hospital and physician services Key features include

• Access all Sentara bills in one account
• View itemized charges and insurance details
• Set up recurring payments or one-time payments
• Manage payment alerts and statements
• Print billing statements and payment history

The system provides a simple secure way to manage Sentara medical bills online through the Sentara website or mobile app.

Sentara Bill Pay Customer Service Phone Number

If you have questions about using Sentara Bill Pay or issues with your account the dedicated billing customer service team is available to assist you.

The Sentara Bill Pay customer service phone number is:

757-233-4500

This toll-free number connects you directly to a Sentara billing representative during normal business hours from 8am to 6pm ET Monday through Friday.

Customer service can help with:

• Site registration and login troubleshooting
• Managing your account and bills
• Making payments or setting up payment plans
• Billing questions and resolving errors
• Payment history requests
• Discussion of financial assistance options

Have your account number ready when you call for faster service.

Additional Ways to Contact Sentara Bill Pay Support

In addition to calling the Sentara Bill Pay customer service line, you can also connect with the billing team through:

• Email – Email billing questions or issues to [email protected]. Include your account number in your message.

• Online chat – Chat live with a billing agent through the chat widget on the Sentara Bill Pay site.

• In person – Visit a Sentara facility billing office for in-person assistance. Locate your nearest office on the Sentara website.

• US mail – Write to Sentara Customer Service at PO Box 2200, Norfolk, VA 23501.

Reach out using your preferred contact method for prompt, friendly support.

Key Times to Contact Sentara Bill Pay Customer Service

Some examples of times you may want to call the Sentara Bill Pay customer service number include:

• You receive a bill but have difficulty registering online
• Your insurance was billed incorrectly or not applied
• Your statement has charges that you were not expecting
• You signed up for autopay but payments are not processing
• You need to update your stored payment method
• You want to set up a personalized payment plan
• Your account becomes past due and you need help

Contact them right away if you see any issues or have billing questions. Do not wait until an account becomes delinquent.

What to Have Ready When You Call

To make your call as quick and efficient as possible, have the following information on hand:

• Your Sentara Bill Pay account number
• Recent billing statements
• Details on the specific issue or question
• Insurance card to confirm proper coverage
• Payment information if calling to make a payment

Having these details available allows representatives to quickly pull your account, assess the situation, and resolve your problem.

Financial Assistance Options

If you are struggling to pay your Sentara medical bills, the billing team can discuss financial assistance options with you, including:

• Extended no-interest payment plans
• Fee reductions or bill adjustments
• Charity care discounts
• Government program help

Let them know if you are facing financial hardship. They can find solutions to make bills more affordable.

Benefits of Contacting Customer Service

Getting help from the knowledgeable Sentara Bill Pay customer service team provides many benefits, such as:

• Saving you time and frustration
• Quickly resolving billing errors
• Avoiding late fees or service interruptions
• Setting up customized payment arrangements
• Determining if you qualify for financial aid
• Keeping accounts in good standing
• Getting answers to your important questions

Do not hesitate to call 757-233-4500 whenever you require billing assistance.

With excellent customer support available by phone, email, chat, and in person, you can easily manage your Sentara Bill Pay account and payments. Contact them today!