How to Pay Your EPB Fiber Optics Bill Online: A Step-by-Step Guide

Paying your EPB fiber optics bill online is a quick and easy way to stay on top of your payments. EPB offers high-speed fiber internet, TV, and phone services to residents of Chattanooga, Tennessee and surrounding areas. With online bill pay through their customer portal, you can view your balance, see payment history, set up autopay, and make one-time payments.

In this comprehensive guide, we’ll walk through the step-by-step process to pay your EPB fiber optics bill online

Getting Started with Online Bill Pay

To get started with paying your EPB bill online, you’ll first need to have an account set up. This requires

• Active EPB fiber optics services at your home or business
• Access to the EPB Customer Portal

If you’re a new customer, you can set up your online account when signing up for services. Existing customers can contact EPB customer support to get access.

Once your account is created, you can log in to the customer portal using your email or phone number and password. Here’s where you’ll find all your account details and billing options.

How to Pay Your EPB Fiber Bill Online

Follow these simple steps to pay your EPB fiber optics bill through the online portal

1. Log into the EPB Customer Portal

Go to epb.com/portal and enter your email or phone number and password.

If you’ve forgotten your password, you can reset it through the “Forgot Password” link.

2. Select “Pay My Bill”

After logging in, you’ll be brought to the overview dashboard. Click on “Pay My Bill” to go to the billing and payments section.

3. Choose Your Account

On the Make a Payment page, you can select the account you want to pay. If you have EPB fiber internet, TV, and/or phone, you may have multiple accounts.

Make sure to choose the correct account for your fiber optics services.

4. Enter Payment Details

Once you’ve selected the account, you’ll see the account balance and payment info.

Enter the payment amount – you can pay the total amount due, make a partial payment, or pay a specific amount.

5. Submit Payment

After entering the payment details, click “Pay Now” to submit your payment. You can use a credit/debit card or bank account.

You’ll get a confirmation message once your payment is processed successfully. The payment will be applied to your account immediately.

And that’s it! By following these simple steps, you can pay your EPB fiber bill conveniently online through the customer portal.

Other Online Account Management Options

In addition to making one-time payments, the EPB online portal also lets you:

• View past bills and payment history
• Set up autopay to have your bill paid automatically each month
• Enroll in paperless billing to receive bills electronically
• Update your payment methods
• Manage notification settings

You can take care of all aspects of your account management online without having to call EPB customer service.

Autopay

With autopay, your EPB fiber optics bill is paid automatically each month on the due date using your payment method on file. This ensures you never miss a payment.

To enroll, just select the “Enroll for Autopay” option when making an online payment. You can cancel or change this anytime through your account.

Paperless Billing

You can cut down on paper clutter and save some trees by going paperless. With paperless billing, your monthly statements will be sent to your email rather than through the mail.

Go to “Billing & Payment Settings” to enroll in paperless billing. Make sure your email is up-to-date to receive e-bills.

Account Settings

Under “Profile & Settings”, you can update your personal info, security settings, password, notification preferences, and more. Manage your account details here.

EPB Bill Pay App

In addition to the online portal, EPB also offers a mobile app for managing your account on the go. The EPB Bill Pay app is available for both iPhone and Android.

With the app, you can:

• Pay your bill immediately
• View statements
• Check account balance
• Set up recurring payments
• Report service issues
• And more!

Search for “EPB Bill Pay” in the App Store or Google Play to download. Log in using your EPB online account credentials.

Benefits of Paying Your EPB Bill Online

Paying your EPB fiber optics bill through the online portal or mobile app offers many benefits:

• Convenience – Pay anytime, anywhere in just minutes
• Payment tracking – See payment history and confirm when bills are paid
• Automatic payments – Set and forget bill pay with autopay
• Paperless billing – Reduce clutter and waste with e-bills
• Account management – Update details and settings without calling EPB
• Reminders – Get notified when your bill is ready and due
• Cash rewards – Some banks offer rewards points for paying bills online

It’s simple, fast, and secure to pay your EPB fiber bill digitally. Avoid late fees, save time, and streamline your payments.

EPB Bill Pay Support

If you have any issues with setting up online bill pay or making a payment through the EPB portal, customer support is available to help:

• Online Chat: Talk to an agent through the portal chat
• Email: Email support requests to [email protected]
• Phone: Call 423-648-1372 (available 24/7)

Be sure to have your account number handy when you contact EPB for assistance with your bill.

Paying Your EPB Fiber Bill Just Got Easier

EPB makes it simple and straightforward to pay your fiber optics bill online through their customer portal or mobile app. With just a few clicks, you can securely view your balance, review statement history, set up autopay, and submit payments.

Ditch the paper bills and avoid late fees by enrolling in paperless billing and autopay. Take control of your account management at your fingertips. Pay your EPB fiber bill online today for convenience, cash rewards, and peace of mind.