Streamlining Utility Bill Payments with Nueces Electric Cooperative

Paying monthly bills is often viewed as a mundane task. However, with Nueces Electric Cooperative (NEC), members have several options to simplify paying their electric, water, and other utility bills In this article, we’ll explore the various payment methods offered by NEC and provide tips for hassle-free bill payment

Overview of NEC Payment Channels

NEC aims to make paying utility bills fast and convenient for members, Payment options include

• Online via SmartHub
• Phone Payment
• In-Person Payment
• Mail-In Payment
• Drop Boxes
• Automatic Bank Draft
• Credit/Debit Card Auto-Pay

Below we’ll look at the key features and benefits of each method.

Paying Online Through SmartHub

The easiest way for NEC members to pay online is through SmartHub. This is the cooperative’s self-service member portal.

After creating a SmartHub account and linking it to your NEC account, you can log in anytime to:

• View current usage and billing history
• Make one-time payments
• Set up recurring payments
• Receive bill reminders and notifications
• Report outages

SmartHub allows payment by credit/debit card, bank account, or digital wallet. It’s available 24/7, so you can pay on your schedule.

Phone Payment System

NEC offers a toll-free automated phone payment system at 1-800-632-9288. Simply call the number, follow the prompts to enter your account details, and pay by credit/debit card or checking account.

This method is convenient when you don’t have computer access but need to quickly make a payment. However, online payments are generally faster.

Paying in Person

You can pay your NEC bill in-person at any cooperative office during regular business hours. Offices accept cash, checks, money orders, and credit/debit cards.

Be sure to bring your printed bill or know your 10-digit account number when paying in-person. This option allows speaking with a customer service rep about your account if needed.

Mailing in Payment

To pay by mail, send checks or money orders along with your payment stub to:

Nueces Electric Cooperative
PO Box 659877
San Antonio, TX 78265

Allow 5-7 business days for standard mail delivery and processing. This is a more traditional option but involves postal fees and potential delays.

Drop Boxes

For fast, contactless payment drop-off, NEC has a 24/7 drop box at their Robstown office:

14353 Cooperative Ave
Robstown, TX 78380

Simply place your payment in the locked drop box. Payments are collected daily.

Bank Account Auto-Draft

For maximum convenience, enroll in monthly automatic bank drafts from your checking or savings account. This authorizes NEC to withdraw your bill amount on the due date each month.

To enroll, complete the auto-draft form through SmartHub or your online account. Just ensure sufficient funds on pay dates.

Credit/Debit Card Auto-Pay

Similarly, you can enroll in monthly automated payments from your Visa, Mastercard, Discover or American Express card. Charges will automatically post on your due date.

To set up card auto-pay, go through SmartHub or your online account portal. Keep your card information current to avoid declined payments.

Avoid Late Fees with Proper Planning

To avoid late fees, carefully note when your bill is due each month. NEC bills are due by the 18th of the month.

Schedule payments or reminders a few days prior to account for processing time. Online and automated payments post quickest.

Frequently check your balance and account activity via SmartHub. This helps you stay on top of your payment schedule and amount due.

Enrolling in autopay guarantees on-time payment without remembering due dates. Having a few payment options on file provides an extra safeguard as well.

Payment Assistance for Struggling Members

We know some members face challenges paying their utility bills. If you need help, NEC can connect you with payment assistance programs and resources based on eligibility.

For example, we partner with local non-profits and agencies that provide bill payment aid, discounts, and weatherization services for qualifying households. Please reach out so we can help.

We’re Here to Assist Members

At Nueces Electric Cooperative, our goal is to simplify monthly utility bill payments for our members. With multiple options to choose from, easy online account access, and payment assistance, paying your NEC bill can be fast and painless. Contact us anytime you need help managing payments or have questions about your electric cooperative account. We look forward to assisting you!