A Guide to Paying Your Bill with Tazewell County PSA

Having access to clean, reliable water and sewer service is essential for any community. In Tazewell County, Virginia the Tazewell County Public Service Authority (PSA) handles providing these critical utilities to local residents and businesses.

Of course, maintaining infrastructure and operations requires regular customer payments. The Tazewell County PSA offers various convenient billing and payment options. Read on for a complete guide to easily paying your Tazewell County PSA bill each month.

Overview of Tazewell County PSA

First, let’s briefly discuss what exactly the Tazewell County Public Service Authority is and does. The PSA is a public, nonprofit utility organization serving parts of Tazewell County.

Their key responsibilities include

• Treating and supplying drinking water
• Collecting and treating wastewater/sewage
• Installing and maintaining water/sewer infrastructure
• Reading meters and billing customers
• Providing reliable customer service

The PSA utilizes advanced technology and certified operators to ensure Tazewell County has access to safe, clean water every day. They are committed to protecting public health while keeping rates affordable.

Understanding Your Tazewell County PSA Bill

Customers receive monthly bills for their water and sewer service. Here are some key details about PSA bills:

• Bills are mailed monthly and are typically due within 15-30 days.
• Usage is billed in 1000 gallon increments based on meter readings.
• Base rates for service apply along with usage charges.
• Sewer bills are based on your water usage.
• Other fees like connection fees or late payments may apply.
• Account information like balance and due date are clearly marked.

Reviewing your bill helps ensure accurate charges and on-time payment. Be sure to check for leaks and other usage changes from month to month as well. Reach out to customer service with any bill questions.

Ways to Pay Your Tazewell County PSA Bill

When it comes time to pay your monthly water/sewer bill, the PSA offers plenty of payment options. Choose the methods that work best for your needs:

• Online – Pay via the customer portal anytime 24/7. Debit/credit cards accepted.
• Phone – Call the PSA’s automated pay-by-phone line at 855-573-6109.
• Mail – Send check or money order payments via mail to P.O. Box 190, North Tazewell, VA 24630.
• In person – Drop off payment at the PSA office or use the drive-through drop box.
• Auto pay – Set up recurring automatic payments from your bank account each month.
• Text – Receive bill notifications and pay via text with the pay-by-text service.
• Banks – Many national banks accept in-person PSA bill payments.

The PSA offers current payment options to fit any schedule and preferences. Payments post same day when made online, by phone, text, or in the office.

Pay Your Bill Online

For maximum convenience, I recommend signing up for online bill pay through the PSA customer portal. Paying online is fast, easy, and secure – plus you can do it on your own time. Here are the benefits of paying your PSA bill online:

• 24/7 access – Pay at any time of day or night.

• Mobile friendly – Pay on your phone, tablet, or computer.

• Payment tracking – View payment history and confirm posting.

• Paperless billing – Receive bills electronically via email.

• Auto pay – Schedule recurring automatic payments.

• Account management – Update profile, view usage, monitor balance.

To start paying online, simply visit www.tcpsa.org and click “Pay Your Bill”. Register for an account or log in to existing credentials. The portal walks you through selecting your account, entering payment details, and submitting the payment. It’s incredibly quick and easy!

I love the control and transparency of the online portal. Payments take seconds to process and I can check my water usage and account details anytime. It’s my go-to bill payment method each month.

Avoid Late Fees with Auto Pay

Along with standard online payments, I strongly recommend PSA customers enroll in auto pay to avoid late fees and ensure on-time payments.

With auto pay, your monthly water/sewer bill is automatically paid on the due date directly from your bank account. To set up recurring auto pay:

• Log into online bill pay and check the auto pay box when making a payment.
• Agree to the auto pay terms and enter your bank account information.
• Your bill will now be paid every month automatically on the due date!

Auto pay provides true peace of mind knowing your bill is always paid on time. It prevents costly late fees and frees you from remembering monthly due dates.

For maximum bill paying convenience, utilize auto pay along with paperless billing. This automates the entire process from bill delivery to payment posting.

Avoid Late Fees and Penalties

Speaking of late fees, it’s important to pay PSA bills by the due date to avoid penalties. Here are some tips to prevent late fees:

• Mark due dates on your calendar as soon as you receive the bill.
• Select a payment option that posts by the due date.
• Enroll in auto pay to never miss a payment.
• Check account balances frequently in the online portal.
• Contact customer service immediately if you anticipate a delay.

The PSA charges a 10% late penalty on past due balances. This can add up fast, so be diligent about on-time payment. Program reminders, use auto pay, and pay online to stay on track.

Get Billing and Payment Assistance

For customers struggling with water/sewer bills, Tazewell County PSA offers assistance programs:

• Payment arrangements – Set up a flexible payment plan for past due balances.
• CARE Program – Reduced rates for qualifying limited income households.
• LIHEAP – Federally funded utility assistance grants.
• Round Up Program – Round bills up to help neighbors in need.

Contact a PSA customer service representative to discuss bill assistance options and see if you qualify for savings. There are resources available for customers facing financial hardship or unaffordable bills.

Exceptional Customer Service

One thing I appreciate about Tazewell County PSA is their commitment to helpful customer service. If any questions or issues ever come up regarding your water/sewer account, the PSA team is ready to assist through:

• Calling 276-988-1822 during business hours
• Emailing [email protected]
• Messaging through the online customer portal
• Visiting the PSA office in person

Their knowledgeable staff can handle billing questions, payment problems, service requests, and any other utility needs. Reach out for assistance paying your bill online, clarifying charges, or troubleshooting errors.

For Reliable Service, Pay Your Bill Responsibly

As you can see, Tazewell County Public Service Authority offers numerous convenient and flexible options for customers to pay their water and sewer bills. Pay online, by phone, in person, or by mail – whatever suits your needs. Just be sure to pay each monthly bill in full and on time to avoid penalties.

Accessing clean water and proper wastewater service are essentials we often take for granted. Yet they require significant infrastructure and trained professionals to maintain. Paying your PSA bill not only meets your obligation as a customer, but sustains these vital utilities for your entire community. Manage your account responsibly so your friends, family, and neighbors can enjoy safe, reliable water for years to come.