Having reliable water service is essential for every home and business. As a customer of Starr-Iva Water and Sewer District, it’s important to understand your water bill and know the easiest ways to pay it. This guide will walk through everything you need to know about managing your Starr-Iva water account and making monthly bill payments.
Receiving and Reviewing Your Water Bill
Starr-Iva Water bills on a monthly basis. You should receive your new bill in the mail by the 1st of each month. It will include charges for water usage and any applicable service fees for the previous month.
When you get your Starr-Iva Water bill. be sure to review it carefully to ensure
- The account number and service address listed are correct
- Your usage charges match your actual consumption
- No incorrect fees or duplicate charges are listed
- The total amount due matches your calculations
If anything looks incorrect or you have questions, contact Starr-Iva Water customer service right away to get the issue resolved before the due date
Understanding the Charges on Your Water Bill
A standard Starr-Iva Water bill includes a few key charges:
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Basic service fee – This fixed monthly fee covers costs like meter reading, billing, infrastructure maintenance and more. It’s charged whether you use water or not.
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Water usage fees – You are charged per 1,000 gallons of water used based on meter readings. Rates increase at higher usage tiers.
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Sewer fees – If you receive sewer service, this fixed monthly fee helps cover sanitary sewer maintenance costs.
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Late fees – If paying after the due date, late fees of 10% of your balance apply.
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Security deposits – One time refundable deposit may be charged to establish new service.
Reviewing the bill breakdown each month helps you monitor your usage and what you’re being charged.
When and How to Pay Your Starr-Iva Water Bill
Starr-Iva Water bills are always due by the 10th of each month. You can pay your bill through various convenient options:
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By mail – Detach payment stub from bill and mail with check or money order in provided envelope. Allow 7-10 days for processing.
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In person – Visit the Starr-Iva office to pay by cash, check, credit/debit card, or money order.
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Drop box – Place payment in the secure drop box at the drive-thru window.
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Phone – Call toll-free automated payment line anytime to pay by credit/debit card or electronic check.
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Online – Pay instantly on the Starr-Iva website via credit/debit card or e-check.
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Bank draft – Set up auto-debit from your bank account each month.
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Online bill pay – Use your bank’s bill pay service to send payment.
Always pay by the due date to avoid a 10% late fee. If mailing, allow ample time for delivery and processing before the due date.
Paying Your Water Bill Online
For fast, secure payment 24/7, the most convenient way to pay your Starr-Iva Water bill is online via the payment portal on their website.
To get started, visit www.siwater.net and click on “Pay Your Bill.” Here are the key steps:
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Enter your 10-digit account number exactly as shown on your bill.
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Input your 5-digit billing zip code.
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Select your payment amount and method. Choose credit/debit card or e-check.
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Provide your card or bank details and complete payment.
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Receive instant emailed confirmation with your payment details.
Online payments are processed immediately, so you can avoid late fees as long as you pay before 11:59pm on the due date.
Setting Up Automatic Monthly Bank Draft
For hassle-free bill payment, consider enrolling in Starr-Iva Water’s automatic bank draft program. This authorizes them to automatically withdraw your monthly bill amount directly from your checking or savings account.
To enroll, download the ACH authorization form from the Starr-Iva website and complete the following steps:
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Enter your account and banking details on the form.
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Attach a voided check to verify your bank details.
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Mail or drop off the form at the Starr-Iva office.
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A $10 account credit will be applied after your first successful draft.
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Your bill amount will now be deducted monthly on the due date.
With bank draft, you’ll avoid late fees, save on stamps, and gain peace of mind knowing your bill is always paid on time.
Making One-Time Partial or Full Payments
If you need to make a partial payment on your current Starr-Iva Water bill or pay off your balance early, you can easily do so online, by phone, or in person.
When paying online, just enter the specific payment amount you want deducted from your total due rather than the full balance. The remainder will stay open on your account.
You can also call the automated phone payment line or visit the office to have a partial payment processed. Just be clear on the exact amount you want to pay.
Making payments whenever it works for you before the due date helps avoid a lump sum bill and ensures smooth service.
Payment Assistance and Billing Disputes
If you’re ever unable to pay your Starr-Iva Water bill in full due to financial hardship, contact them right away to set up a payment plan. They offer flexible plans to split your balance over multiple installments.
And if you ever find an error on your bill or disagree with a charge, call their billing department to dispute it. They’ll investigate and make any corrections required to ensure you only pay valid charges.
Starr-Iva Water aims to provide fair, affordable service to all customers. Reach out if you need help managing payments.
Avoid Late Fees and Service Disruption
To prevent a 10% late fee and possible service interruption, be sure to pay your Starr-Iva Water bill by the 10th of each month without fail.
If mailing your payment, allow 7-10 days for it to reach the office on time. Paying online or via phone by 11:59pm on the due date will also process your payment on time.
Set calendar reminders so your bill doesn’t slip your mind and enroll in paperless billing to receive due date alerts. Consistently paying on time keeps your water flowing.
Closing or Transferring Service
If you’re moving out of your Starr-Iva Water service location, it’s important to officially close or transfer your account to avoid being charged for service at the property after you leave.
To close service, complete a service termination request form at least 1 week before your move date. This will schedule a final meter read and closing of your account.
To transfer service to your new address within the Starr-Iva service area, just complete a new service application listing your new address.
Make sure any outstanding balance is paid before closing or transferring your account. Your service history at your old address will be retained.
Customer Service and More Information
Starr-Iva Water’s customer service team is available Monday-Friday from 8:30am-4:30pm to assist with any billing or payment questions. Just call 864-352-6717.
You can also find more information on their website www.siwater.net for forms, service alerts, conservation tips, and more helpful resources. Managing your Starr-Iva Water account and bill payment is quick and painless when you utilize all their great customer service options.
Frequently Asked Questions About Starr-Iva Water Bill Payment
What are my bill payment options?
You can pay your Starr-Iva Water bill by mail, phone, online, bank draft, in person at the office, or through your own bank’s online bill pay.
What credit cards do you accept?
We accept Visa, MasterCard, and Discover credit and debit cards both online and at our office.
What is the late fee amount?
Bills paid after the 10th of the month are subject to a 10% late penalty on the outstanding balance.
How can I check my water usage history?
Login to your online account or contact customer service to review usage for up to the past 12 months to monitor trends.
What if I’m struggling to pay my bill on time?
Contact us immediately if you anticipate difficulty paying so we can discuss payment plan options and avoid disruption.
Can I pay my bill early or make partial payments?
Yes, you can pay your balance in full or make smaller partial payments at any time before the due date.
What is your office address for in-person payments?
We are located at 104 Roy Arnold Road Starr, SC 29684. Office hours are 8:30am-4:30pm Monday to Friday.
If I move, how do I stop service at my old address?
Complete and submit a termination of service
Standard Residential Service Rates
| Monthly Minimum:$24.75 Water Included w/ Minimum Bill: 0-500 gallons | $6.85 per 1000 /gallons over 1000 gallons |
| Tier (gal.): | $/1,000 gal.: |
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Starr-Iva Water & Sewer District reads residential meters on a monthly basis. Please call our office if you have any questions or concerns. Also incuded on each bill is a bi-monthly fee of 30 cents per bill for DHEC fee and a 50 cents meter replacement fee. If you are enrolled in our Servline Insurance Leak Protections it is an additional $2.15 per bill.
| 3-4″ Residential Meter Monthly Bill | |
| Usage (gal.): | Bill Total: |
|---|---|
| 500 | $24.75 |
| 2,000 | $35.03 |
| 5,000 | $55.58 |
| 15,000 | $124.08 |