As a parent you want the best medical care for your child. Children’s Hospital Colorado provides top-tier pediatric services for families across Colorado and surrounding states. However navigating hospital billing can be confusing. Children’s Hospital Colorado offers an online bill pay system, MyChart, to simplify payments for parents. Read on to learn how MyChart streamlines billing and payments.
Challenges of Traditional Hospital Bill Payment
After your child receives care at Children’s Hospital Colorado, you’ll get separate bills from the hospital and your child’s individual providers. This fragmented billing process can be frustrating for parents.
Typically you must mail payments via check or money order for each statement. Keeping track of different bills with varying due dates takes time. Mailing paper checks also means no payment confirmation. It’s an antiquated system that can lead to late fees if bills get lost.
Juggling medical bills plus daily life expenses creates payment stress Many families struggle to decode cryptic statement charges There is ample room for improving the billing experience,
Benefits of MyChart Online Bill Pay
To modernize payments, Children’s Hospital Colorado offers an intuitive online bill pay system called MyChart. Parents can conveniently:
- Review account balances
- Make one-time payments
- Set up recurring auto-pay
- Store payment methods securely
- Access payment history
- Go paperless with e-billing
- Pay via mobile device
MyChart saves parents time and hassle each month. It brings hospital billing into the digital age.
Make Quick One-Time Payments
For one-off medical bills, Children’s Hospital Colorado patients can make individual payments as needed through MyChart. Simply log into your account and click “Make Payment”.
You can pay your outstanding balance using a bank account, credit/debit card, or e-check. MyChart will email a receipt and confirmation number once your transaction processes. Payments typically post within 1-2 business days.
One-time online payments allow parents to easily pay random medical bills that come up. No more searching for stamps or visiting the bank for money orders every time.
Automate Payments with Autopay
For recurring hospital bills, the autopay feature provides a foolproof option. With autopay enabled, MyChart will automatically charge your stored payment method on the due date you select each billing cycle.
To start, log into MyChart and click “Autopay Accounts”. Choose your preferred payment frequency, like monthly. Enter the date and payment source to withdraw from, such as a card or bank account. Review and confirm your details. Autopay will now be active.
You’ll get email reminders before your scheduled withdrawals. On the due date, your bill gets paid automatically without you lifting a finger. Set it and forget it!
Go Paperless through E-Statements
Tired of incoming piles of paper medical bills and statements? Through MyChart, Children’s Hospital Colorado patients can opt into paperless billing.
When you enroll in paperless billing, you’ll receive your statements electronically via email instead of mailed print copies. Other notifications like appointment reminders also arrive digitally.
Accessing bills online allows parents to easily pull up past statements whenever needed. No more rifling through filing cabinets full of papers. Going paperless saves time and helps the environment.
Monitor Payment Activity and History
MyChart stores your complete Children’s Hospital Colorado billing and payment history in one convenient digital portal. Parents can log in anytime to:
- Review monthly statements
- Verify payment receipts
- Check pending payments
- See balance history
- Access records for the past 18 months
With all your information available online, there’s no need to keep paper copies or call the hospital for past billing details. Payment tracking brings confidence your account is current.
Count on Rigorous Security
When paying bills electronically, security is understandably a concern. Rest assured Children’s Hospital Colorado utilizes stringent measures to protect your data in MyChart.
All financial transactions and information are safeguarded by top-level encryption, tokenization, firewalls, and other protections. No payment data gets stored without your explicit consent.
For added security, set up two-factor authentication. You’ll enter a unique one-time code from your mobile device whenever logging in. 2FA prevents unauthorized access to your account.
Get Support From Financial Services
Despite its many perks, you may still have questions when using MyChart to manage your child’s medical bills. Children’s Hospital Colorado offers exceptional support through their Financial Services team.
Start with the detailed online FAQs and how-to articles for self-help. For account-specific issues, call or email Financial Services directly. Friendly reps will help resolve any payment difficulties.
Don’t let billing problems or confusion go unresolved. Children’s Hospital Colorado is there to support parents who need assistance.
Take Control with MyChart Bill Pay
MyChart enables parents to take charge of Children’s Hospital Colorado expenses efficiently. No more hassles from conventional mailed medical bills. With MyChart you can:
- Make quick one-time payments
- Set up autopay
- Go paperless
- Access statements anytime
- Get email reminders
- Receive stellar support
Simplify payments to Children’s Hospital Colorado. MyChart bill pay brings convenience and clarity to families.
Your rights and protections against surprise medical bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. “Balance billing” is sometimes called “surprise billing.”
To learn more about balance billing and get information about your rights and protections against balance billing, view this PDF document:
I received a billing statement. How do I know my insurance company paid its portion?
If you have questions about insurance payments, please call your insurance company directly. The insurance company’s phone number is usually printed on the back of your insurance card.
Why is a portion of my bill covered by my insurance, while the rest is not covered?
Coverage can change every year depending on your benefit plan. This determines whether or not a patient’s bill is covered by insurance. Hospital coverage often has patient responsibility including deductible, copayment or coinsurance. Since each plan can be different, we encourage families to carefully review their benefits with their insurance company.
Should I inform my insurance company that my child is going to be in the hospital?
Most insurance companies require you to notify them before you have an inpatient or outpatient visit. Some visits will also require a referral from your primary care physician. We encourage you to check with your insurance company to find out the specific requirements for your insurance plan prior to your visit.
Do I need to have my insurance card or my child’s insurance card with me at the hospital or clinic?
Yes, it is very important that you bring your updated insurance card with you to ensure that we get the insurance billing information to accurately file your claim. You will be asked to present your card each time you register.
How do I know if Children’s Colorado accepts my insurance?
We accept many insurance plans. Please check with your physician to ensure that he or she is an in-network provider. You may have to pay additional costs for out-of-network services.
How do I know if my child’s visit will be covered by my insurance company?
Health benefit coverage varies with each insurance company or employer group. Please refer to your insurance member handbook or call your insurance company with questions regarding coverage for specific services.
What should I do if I think that my insurance company has paid my bill incorrectly?
If you disagree with the insurance company’s payment amount, contact the insurance company directly and ask them to review how the claim was processed. If the insurance company determines the bill was paid correctly and you still disagree, please contact your benefit manager with your insurance company. They can provide guidance on how to file an “appeal” with them. Filing an appeal will ensure that your claim will be reviewed for reconsideration.
How do health insurance co-pays work?
A co-pay is a monetary charge that your health insurance plan may require you to the pay in order to receive a specific medical service or supply. Co-pays vary by policy and can change depending on the type of visit.
Example: Lets say Gary goes to a Children’s Colorado specialist with a case of mono. His specialist reviews his insurance and sees that he has a $25 co-pay based on his insurance benefits. His co-pay is collected, and his insurance company will reimburse the specialist for the difference between the co-pay and the cost of treatment.
Heres another example: Say your plan’s deductible is $2,500, your plan covers 70% of services and your out-of-pocket max is $7,350. Setting aside copays, here’s what your year looks like:
How do health insurance co-insurances work?
Co-insurance is the way you and your health insurer share the costs of your care. For example, if Gary is injured and he’s met his deductible for the year, his health plan will pay 80% of the cost of his bills, leaving him responsible for the remaining 20%.
How do health insurance deductibles work?
Your deductible is the amount of your medical costs that you have to pay before your health insurance will pay benefits consistent with the benefit plan.
Example: Gary has a health plan with a $1,500 deductible. If Gary only has minor health expenses during the year that cost less than $1,500 total, hes going to pay the full amount to treat them. However, if Gary has a serious illness that requires a lot of medical care, hell pay his $1,500 deductible and then his health insurance will pay benefits consistent with the benefit plan.
Summary of health insurance deductibles, co-pays and co-insurance
- You pay co-pays when you see the doctor.
- Co-insurance is how you and your insurance company split up the cost of your care.
- Deductibles are the portion you must pay before your insurance pays.
Can I pay my bill online?
Yes, you can pay your hospital bills online through MyChart. You can create an account on MyChart or login as a guest. Your login information is available on the paper statement you received or you can contact Patient Financial Services for help getting set up on MyChart.
To pay your provider bill online, contact University of Colorado Medicine billing (formerly University Physicians, Inc.). You can reach the University of Colorado Medicine billing office at 303-493-7700.
If I pay online, can I get a receipt?
Yes. Once you have paid, a confirmation screen will appear. Select the option to print the receipt.
When do I pay my co-pay, co-insurance or deductible?
Your co-pay, co-insurance or deductible is due when you check in for your visit. If you are unsure of your financial responsibilities, please look at your insurance card or call your insurance company.
How can I pay my balance?
We offer several payment options:
- You can make a one-time payment or set up an automatic monthly payment arrangement for Children’s Colorado online with MyChart. All major credit cards are accepted.
- You can pay by mail. Make the check or money order payable to Children’s Colorado and include your guarantor number.
Mail to: Children’s Hospital Colorado PO Box 911611 Denver, CO 80291-1611
Contact our customer service team at 720-777-6422 or [email protected].
What if I can’t pay my bill in full?
You can set up automatic monthly payment arrangements in MyChart or by contacting our Customer Service Department at 720-777-6422 or [email protected].
My child’s medical bills are adding up fast and I can’t afford to pay them. How can I get help?
We are committed to providing health care to children, regardless of family income. Many of our patient families are surprised to learn that their child qualifies for assistance. Please call one of our financial counselors at 720-777-7001 to discuss financial assistance options. Our financial counselors can help you apply for a variety of Financial Assistance Programs.
I made a payment, but I received another billing statement. Why?
The statement could have been generated prior to your payment, but if you have made a payment and received a bill, please contact our customer service team at 720-777-6422 or [email protected] and we will be happy to review your payment(s) and any remaining balance(s).
I received a letter stating my account has been referred to a collection agency or collection attorney. Why was this done and what should I do?
Before an account is placed with a collection agency, you will receive three billing statements from Children’s Colorado advising you of your childs account activity. You may also receive phone calls from our billing office personnel during this billing period.
After these steps have been taken and payment or payment arrangements have not been made, the account is then referred to a collection agency. Once an account is placed with an outside collection agency, we ask that parents work directly with the agency to resolve the balance. This is done to minimize confusion and frustration by eliminating unnecessary phone calls for families.
Will you bill the insurance company for my child’s visit?
We will file your claim with the insurance information provided to us during your visit registration. It is very important that you provide us with all the necessary information at the time of registration to ensure that we are billing the correct insurance company within a timely manner
Will you bill both my primary and secondary insurances?
We will bill all of the insurances that you provide to us for each visit. The insurance(s) that we have on file for each visit will be listed on your statement.
How does my insurance company receive the claim for health care services?
Childrens Colorado sends the claim to your insurance company. To ensure prompt, proper claim processing, please verify we have the proper insurance information on file when you register.
What is the difference between hospital and physician billing statements?
You may receive separate bills for physician and hospital services. Physician services are billed through CU Medicine and Childrens Colorado services are billed through Childrens Colorado. For more information, learn more about your bill.
Why do I receive two billing statements when my child only sees a physician at Children’s Colorado?
With most physician-related services performed at our hospital, there is a corresponding Childrens Colorado charge. This is because our providers dont work directly for the hospital. Instead, they have privileges to practice at our hospital. Your Childrens Colorado bill covers services we provide directly, such as facilities, nursing services and labs. Youll also receive a bill for the doctors services. Most of our providers bill through CU Medicine.
Why do I receive billing statements from the hospital when my child was never there?
Childrens Colorado provides a wide array of medical-related services for independent clinics and physicians, as well as other hospitals. For example, a pediatrician or a free-standing health center may refer lab work to us for testing or analysis. When this occurs, the bill for the lab services will come from Childrens Colorado and not the pediatrician or health center.
Take your seat at The Table
Weve created a private online community where people like you will get the opportunity to share your thoughts and opinions on a wide range of topics. Your insights will help us improve patient and family amenities, make in-person services safer and more comfortable, enhance our telehealth options and much more.
Billing and Financial Resources: What to Expect from Your Emergency or Urgent Care Visit
FAQ
What is the phone number for children’s hospital Colorado billing?
What is the nurses line for children’s hospital Colorado?
How long after service can a doctor bill you in Colorado?
Does Childrens Hospital Colorado Springs have an urgent care?