How to Pay Your Las Vegas Water Bill: A Complete Guide

Paying your water bill on time is important for all residents and businesses in Las Vegas The Las Vegas Valley Water District (LVVWD) provides water services to over 1 million people in Southern Nevada With so many customers relying on them for an essential service, it’s crucial to pay your LVVWD water bill correctly and on time. This article will provide a complete guide on how to pay your Las Vegas water bill through the various convenient options offered.

Overview of Paying Your Las Vegas Water Bill

There are a few key things to know about paying your Las Vegas water bill

• Bills are issued monthly and are typically due 21 days after the billing date.

• You can pay your bill through the LVVWD website, mobile app, by phone, automatic bank draft, mail, or in person at authorized payment locations.

• If paying online, you need to register for an account on the LVVWD website. Without registering, you can only make one-time payments.

• Late payments will incur a penalty fee. If your bill becomes past due, your water service may be disconnected.

• If you’re having trouble paying your bill, you can contact LVVWD customer service for payment arrangements or assistance.

Pay Online Through My Account

The easiest way to pay your LVVWD water bill is through the online My Account system. This allows you to not only pay your bill, but also view billing history, set up recurring payments, and more.

To use My Account, you first need to register for an online account on the LVVWD website. Registration just requires your account number, phone number, and the last 4 digits of your SSN or Tax ID.

Once registered, you can:

• Pay your water bill online using a credit/debit card or electronic check.

• Set up automatic monthly payments from your bank account.

• View current and past water bills going back 24 months.

• Opt for paperless billing.

• Start, stop, or transfer water service.

Paying online through My Account allows immediate payment posting to your account. It’s the best option for controlling when your payment gets posted to avoid late fees.

Pay Through the LVVWD Mobile App

In addition to the website, LVVWD offers a free mobile app for Android and iOS. The app provides the same functions as the My Account website.

Once you register online, you can then login to the app and manage payments on-the-go from your smartphone. This gives you the flexibility to pay bills, check your balance, and receive notifications wherever you are.

The LVVWD app can be downloaded from the Apple App Store or Google Play Store.

Pay By Phone

You can also pay your Las Vegas water bill conveniently over the phone through LVVWD’s automated payment system.

To pay by phone, call 702-870-4194 and select option 2. You’ll need to enter your account number or the last 4 digits of your SSN to access your account.

If calling from the phone number associated with your account, the system can pull up your account automatically. You can then enter payment info for credit/debit cards accepted by LVVWD.

Payments made by phone typically process in 1-2 business days. This method is best for quick, one-time payments rather than recurring billing.

Pay by Mail

If you prefer, you can mail in a payment to LVVWD’s payment processing PO box at:

Las Vegas Valley Water District
PO Box 2921
Phoenix, AZ 85062-2921

Mail-in payments involve more processing time and risk of being lost. You’ll want to allow at least 5 business days for your mailed payment to post to your account to avoid late fees.

As an alternative, you can drop off a check payment in-person at the LVVWD office at 1001 S Valley View Blvd in Las Vegas. This will post to your account faster than mailing.

Pay In-Person Around Las Vegas

For immediate payment processing, you can pay your water bill in-person at a variety of retail locations around the Las Vegas valley.

Authorized pay stations include:

• LVVWD Payment Kiosks – Available 24/7 at the LVVWD office on 1001 S Valley View Blvd. Accepts cash, checks, and credit/debit payments.

• Grocery stores – Such as Smith’s Food and Walmart. Take your water bill to the customer service desk.

• Western Union – Found at select Smith’s Food, CVS Pharmacy, and other locations.

• Big Bend Water District – For BBW residents, a kiosk is located at 1520 Thomas Edison Dr.

When paying at retail locations, payments take 1-3 business days to process. Paying at LVVWD kiosks will post to your account same-day.

Trouble Paying Your Bill?

If you’re struggling to pay your Las Vegas water bill on time, don’t wait to take action. Call LVVWD customer service at 702-870-4194 as soon as possible.

They can discuss payment plan options and direct you to available financial assistance programs. As long as you contact them before your scheduled shut-off date, your water service can be protected while you work out arrangements.

It’s important to know your rights as a customer if facing disconnection. LVVWD cannot shut off your residential water service:

• If you have a pending payment arrangement or financial aid application.

• On weekends, holidays, or after 1 p.m. Monday-Thursday.

• If you are paying with a Nevada Medicaid card.

• If you or someone in the home has a medical condition that requires water service.

Avoid Late Fees and Disconnection

To recap, here are some tips to avoid issues with your Las Vegas water bill:

• Mark your due date on your calendar and pay early online.

• Set up automatic monthly payments through My Account for worry-free billing.

• If funds are low, call ahead of time to make a payment arrangement.

• Don’t ignore past due notices – call customer service immediately if you need help.

• Know your rights as a customer if facing disconnection.

Paying your LVVWD water bill is easy through the various online, phone, or in-person options available. Registering for My Account provides the most convenience and control. Just be sure to pay each month’s bill in full and on time, or promptly contact customer service if you need assistance. Follow these best practices for maintaining good standing with your Las Vegas water provider.