A Comprehensive Guide to Paying Your Baltimore City Water Bill

Paying your water bill on time is an important responsibility as a Baltimore City resident. The city’s Department of Public Works provides clean, reliable drinking water to homes and businesses across the city. To keep this vital service running, customers must pay their water bills by the due date each month. This guide will walk you through the various ways to pay a Baltimore City water bill conveniently online, by phone, by mail or in person.

Online Payment Options

The easiest way for most customers to pay their Baltimore City water bill is online through the city’s website You have two options for online payment

Pay Online Directly

• Go to Baltimore City’s Online Payments page.
• Click on the “Metered Water” link.
• Enter your 13-digit account number and click “Search”.
• You will be redirected to a secure payment page to enter your payment info.

Pay through Customer Portal

• Go to Baltimore City’s Water Payment Portal.
• Enter your 13-digit account number or service address.
• Click “Continue” to access your account dashboard.
• Select “Pay Now” to make a one-time payment.

You can pay by credit/debit card or electronic check. Credit cards incur a small convenience fee. You’ll need your payment details and billing address handy. Online payments process quickly, usually within 1 business day.

Paying by Phone

To pay your water bill by phone, you can use Baltimore City’s automated payment system at 1-866-972-9621 The system is available 24/7 and you will need

• Your 13-digit account number
• Service address
• Payment amount
• Credit/debit card or bank account details

There is no fee for electronic check payments. Credit/debit cards incur a convenience fee. Phone payments process within 1 business day in most cases.

Paying by Mail

To pay your Baltimore City water bill by mail, send a check or money order to:

Baltimore City Department of Public Works
P.O. Box 08489
Baltimore, MD 21208-0489

Make sure your 13-digit account number is written clearly on the check or money order. Standard mail takes 5-7 days to arrive, so mail your payment at least one week before the due date. Payments by mail usually process within 2 business days.

Pay in Person

You can pay your Baltimore City water bill in person at several locations:

• Abel Wolman Municipal Building: 200 N. Holliday St, Baltimore, MD 21202

• Northern Parkway Branch: 5904 York Rd, Baltimore, MD 21212

• Northwest Citizens Service Center: 3939 Reisterstown Rd, Baltimore, MD 21215

• Southeast Anchor Library: 3601 Eastern Ave, Baltimore, MD 21224

Cash, checks, money orders and credit/debit cards are accepted. Bring your water bill or know your 13-digit account number. In-person payments process the same day. This is a good last-minute option if your bill is due soon.

Recurring Payment Plans

Baltimore City offers two payment plans to help manage your water bills:

Auto-Pay

• Your bill amount is automatically deducted each month on the due date.
• Sign up through your online account dashboard.
• Avoid late fees and free up time.

Budget Billing

• Pay a flat average amount each month based on your usage history.
• Call 410-396-5398 to enroll.
• Avoid seasonal spikes and fluctuations.

These plans make budgeting easier and ensure your bill is paid on time each month. Monitor your account regularly for any billing adjustments.

Financial Assistance Programs

If you are having trouble paying your Baltimore City water bill, you may be eligible for financial assistance, including:

• Bill discounts through the High User Credit Program
• Leak adjustment credits
• Payment arrangements to spread out your balance
• Help from Maryland’s Office of Home Energy Programs

Contact Baltimore City Customer Support at 410-396-5398 to learn about available bill assistance programs and avoid service shutoffs.

Avoid Late Fees and Disruptions

Pay your Baltimore City water bill in full by the due date printed on your statement to avoid penalties. Late fees are assessed if payment is not received within 21 days after the due date.

If your account becomes 60 days past due, you will receive a shutoff notice. Failure to pay will result in water service being discontinued to your property. Reconnection fees apply to resume service, so pay on time to avoid extra costs.

Notification Options

Take advantage of notification options like email and text alerts to receive reminders about your water bill. You can sign up through your online account dashboard. Alerts are sent when your bill is ready, payment is due, and if your account becomes past due. Proactive notifications help avoid late payments and keep your account in good standing.

Managing your Baltimore City water account is quick and easy with the online portal and payment options available. Be sure to pay your water bill in full each month by the due date to avoid penalties. Contact Baltimore City Customer Support if you need assistance or bill help. Keeping your account current ensures continuous water service to your property.