Living in the beautiful city of Hot Springs, Arkansas comes with the responsibility of paying your monthly water bill to the Hot Springs Water Department. As a local resident, keeping your water account current is essential to continue enjoying clean running water and sewer service.
The Hot Springs Water Department provides several convenient payment options to fit any schedule or preference. Read on to learn the various ways you can pay your water bill each month as a Hot Springs resident or business.
Online Bill Pay
For quick and easy water bill payment 24/7, the Hot Springs Water Department allows online bill pay through their website
To pay online
- Go to the Online Payment Center
- Enter your 10-digit account number
- Enter payment amount
- Enter payment information and submit
Online payments are fast and you can use a credit card, debit card or electronic check. You’ll receive immediate payment confirmation via email.
The online payment system is secure and convenient for handling your water bill from home in just minutes. No need to buy stamps or drive across town!
Pay by Phone
In addition to online payments, the Hot Springs Water Department offers a pay-by-phone option.
To pay your water bill by phone:
- Call toll-free 1-888-242-6632
- Enter your 10-digit account number
- Choose your payment method – credit card, debit card or electronic check
- Enter payment information using your phone keypad
- A confirmation number will be provided at the end
The automated phone payment system is available 24/7. Fees may apply for credit/debit card and electronic check payments.
Pay by Mail
If you prefer to mail in your payment the old-fashioned way, the Hot Springs Water Department accepts check or money order payments by mail.
To pay by mail:
- Write your 10-digit account number on your check or money order
- Make payable to Hot Springs Water Department
- Include the payment stub from your water bill
- Mail to: Hot Springs Water Department, P.O. Box 3830, Hot Springs, AR 71914-3830
Allow 5-7 business days for mailed payments to be processed. Please do not mail cash payments.
Pay in Person
For personal, face-to-face payment, you can pay your water bill in person at the Hot Springs Water Department office located at:
Hot Springs Water Department
324 Malvern Ave
Hot Springs, AR 71901
In-person payment methods include:
- Cash
- Check
- Credit card
- Debit card
- Money order
The Hot Springs Water Department office is open Monday-Friday, 8AM-4:30PM for walk-in bill payments. Bring your printed bill and ID.
Payment Drop Boxes
For check payments only, the Hot Springs Water Department provides three 24/7 drop box locations around the city:
- 324 Malvern Ave office parking lot
- 111 Opera St near City Hall parking lot
- Hot Springs airport terminal
Simply place your check or money order in the drop box anytime. Payments are processed the next business day. Please do not deposit cash.
Recurring Auto-Pay
For hands-off convenience, sign up for auto-pay to have your water bill paid automatically each month from your bank account.
Bank Account Auto-Pay
- Complete the Bank Draft Authorization form
- Attach a voided check
- Mail to: Hot Springs Water Department, P.O. Box 3830, Hot Springs, AR 71914
- Your payments will be automatically drafted from your bank account each month
Credit Card Auto-Pay
You can also enroll in monthly recurring credit card payments through the online payment system:
- Login to your account at the Online Payment Center
- Click on Credit Card Enrollment
- Enter your card details
- Confirm your enrollment
Set it and forget it! Auto-pay makes water bill payment effortless each month in Hot Springs.
Payment Assistance Programs
If you are struggling to pay your water bill in Hot Springs, assistance programs are available:
-
Payment arrangements – Call 501-321-6824 to set up a customized payment plan for your past-due balance.
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LIHEAP – Low Income Home Energy Assistance Program provides federal bill payment aid. Call 501-321-6823.
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Project Care – Donate to the customer emergency assistance fund at 501-321-6822.
- Online
- Phone
- In person
- Drop box
- Auto-pay
They make it as quick and easy as possible to keep your water service flowing in Hot Springs! Reach out if you need payment help.
** Please note that if you have previously paid your utility bill using auto-pay from your checking or credit card your previous payment setup is no longer functional. ** We appreciate your business and apologize for any inconvenience the recent system transition may have caused. The purpose of the transition was to resolve issues and to ultimately provide the best possible service to our customers. The city has made every effort to make the transition as seamless as possible, including sending information about the transition starting early this year, and waiving late fees and water shut-offs for customers who may not have been aware of the billing changes.
- Bank Draft: If you wish to continue to pay your utility bill automatically each month with a bank draft, please complete the Bank Draft Authorization Form and mail it with a voided check to Utility Billing Services, P.O. Box 3830, Hot Springs, AR 71914.
- Credit Card: To set up automatic monthly payments with a credit card, please complete the steps below. This service allows you to securely make online payments with a VISA, MasterCard, or Discover card. There is no additional charge to utilize this option.
Pay Water and Sewer bills online
How do I make a payment at Hot Springs municipal utilities?
You can create a new account on the Hot Springs Municipal Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account . Want to pay without an account? You can make a one-time payment without creating an account.
Where can I View my Hot Springs municipal utilities (AR) Bill?
View your bill online at Hot Springs Municipal Utilities (AR) . Does doxo process payments for all Hot Springs Municipal Utilities (AR) services? Yes, doxo can process any Hot Springs Municipal Utilities (AR) payment, including for Water & Sewer and others. Do you work for Hot Springs Municipal Utilities (AR)?
How do I make a one time payment in hot springs?
You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment . When you move to a new home in Hot Springs, you’ll most likely already have running water, but you’ll still need to set up water service with the Hot Springs Municipal Utilities.
Can doxo process a hot springs municipal utilities (AR) payment?
Yes, doxo can process any Hot Springs Municipal Utilities (AR) payment, including for Water & Sewer and others. Do you work for Hot Springs Municipal Utilities (AR)? Hot Springs Municipal Utilities (AR) was added to the directory by a user. Enroll in the doxo bill pay network to activate direct electronic payments. It’s free! Enroll