How to Pay Your National Grid Electric Bill by Phone

Paying your monthly electric bill to National Grid should be quick and hassle-free. If you prefer to pay over the phone rather than online, National Grid offers a dedicated electric bill pay by phone number. Read on to learn the quickest way to pay your National Grid electric bill by phone.

Call the National Grid Electric Bill Pay Number

The easiest way to pay your National Grid electric bill by phone is to call their toll-free automated pay-by-phone number.

To pay your electric bill over the phone just dial

1-800-322-3223

This number will connect you directly to the National Grid electric bill payment line It’s available 24/7 for your convenience,

When prompted, enter your 10-digit National Grid electric account number. You can find this printed on your monthly billing statement.

Next, follow the voice instructions to choose your payment amount and enter your debit card, credit card, or bank account information.

Once the automated system processes your payment, you’ll receive a confirmation number. Be sure to note this down in case you need to reference the transaction later.

Paying by the National Grid pay-by-phone number is fast, easy, and secure. Within 1-2 business days, the payment will post to your electric account, so you can rest assured your balance is up-to-date.

What Information You’ll Need

To pay your National Grid electricity bill smoothly over the phone, make sure you have these account details handy:

• National Grid account number – This 10-digit number is printed on your electric bill. Locate it to proceed with the automated phone system.

• Service address – Your billing/service address allows the system to pull up your account.

• Payment amount – Have your latest statement to reference the total due.

• Payment method – Debit/credit card or bank account number and routing number.

As long as you have these details ready when you call, the process takes just a few minutes.

Payment Methods Accepted

When paying your National Grid electric bill by phone, you can use:

• Debit or credit card – Visa, MasterCard, American Express, and Discover are accepted.

• Checking or savings account – Provide your ABA routing number and account number.

The automated system will walk you through entering your payment information securely using your phone keypad.

Just note there is a $1.95 transaction fee for debit/credit card payments over the phone. But paying from your bank account is free.

Paying Your Most Recent Bill

To avoid late fees, be sure to pay your National Grid electric bill by the due date listed on your latest statement. The automated phone system allows you to specify the payment amount, so you can pay the total from your most recent bill.

However, if you lost your statement or don’t have the exact amount, you can still make a payment by phone. Just enter the minimum payment amount due as a placeholder. Later, you can log in online and pay the remaining balance or wait until your next bill.

The phone system also lets you choose a future payment date, so you can schedule the payment in advance if needed.

Set Up Recurring Payments

For hassle-free bill pay, you can set up automatic recurring payments over the National Grid electric bill pay phone system. This securely saves your payment details on file, then automatically processes your payment each month on the due date.

To enroll:

1. Call 1-800-322-3223 to access the National Grid pay-by-phone line.

2. Select the “Recurring Payment” option.

3. Follow prompts to enter your electric account number, payment info, and confirm your enrollment.

4. Your monthly electric payments will now process automatically going forward.

Recurring automated payments give you peace of mind knowing your bill is handled on time. Just be sure to monitor your monthly statements in case the amount changes.

Check Your Payment History

Wondering if a recent phone payment went through? After paying your National Grid electric bill over the automated phone system, you can check the payment status and history right on the line.

When prompted, select the “Payment History” option to hear details on your most recent transactions, like:

• Payment amount
• Process date
• Account balance
• Confirmation number

This allows you to easily verify your payment without having to call customer service or log in to your online account.

Get a Payment Receipt

For your records, it’s smart to keep receipts anytime you pay your National Grid electric bill.

After paying over the National Grid automated phone system, just wait on the line and select the “Email Receipt” option when prompted. Provide and confirm your email, and a payment receipt will be emailed to you instantly.

Be sure to save this in your National Grid electric bill folder. You can also print receipts for any payments made through your online account.

Having receipts makes it easier to track payments and cross-reference with your bank statements.

Avoid Fees with On-Time Payment

One key benefit of paying your National Grid electric bill by phone is avoiding late payment fees. As long as your payment processes by the due date on your statement, it will be considered on time.

However, note that National Grid does charge a $1.95 transaction fee for debit/credit card payments over the automated phone system.

You can dodge this fee by paying directly from your bank account, which is free. Just be aware payments from a bank account take 1-2 days to process, versus next day for cards.

Setting up convenient recurring payments ensures your bill gets paid on time each month, saving you money on fees.

Get Help from Customer Service

If you need additional help or have questions about paying your National Grid electric bill by phone, don’t hesitate to call their customer service team at 1-800-322-3223.

The call center agents can:

• Walk you through making a one-time payment
• Reset your account PIN if needed
• Update your payment method on file
• Review payment history details
• Provide your account balance

They can even take your payment over the phone directly if you prefer to speak with someone. Just know live agent service fees will apply.