How To Pay Your Duke Energy Bill Online

Paying your Duke Energy bill promptly each month using their convenient online options helps avoid any service disruptions. Duke offers multiple ways for customers to pay electric and gas bills through the website, mobile app, by phone and automatically.

Benefits of Paying Your Duke Energy Bill Online

Handling your utility bill payments online with Duke Energy provides many advantages

• It’s fast and easy – Payments can be made in just a few minutes once logged in

• Accessible 24/7 – Pay anytime online or using the mobile app

• Avoid late fees – Paying on time prevents added penalties

• Stay in control – View statements and payment history in your account

• Go paperless – Reduce clutter and waste with eBills

• Set up autopay – Have payments processed automatically each month

Paying online gives you control over managing your Duke Energy account hassle free.

How To Pay Your Bill on Duke Energy’s Website

Paying your Duke Energy bill through the website takes just a few clicks:

1. Go to duke-energy.com and click “Log In”

2. Enter your username and password to access your account

3. From the account overview, select “Pay Bill”

4. Choose whether to pay the full amount due or a partial payment

5. Select a payment method or add a new one

6. Submit payment after reviewing the details

The bill payment is processed instantly. Make sure to print or save the confirmation page and watch for a confirmation email.

Pay Using The Duke Energy Mobile App

For on-the-go payments, the Duke Energy mobile app allows you to pay your bill from your smart device:

1. Download the Duke Energy app and login

2. Tap the “Bills” tab

3. Select your account and press “Pay bill”

4. Enter the payment amount due

5. Pick a payment method or add a new one

6. Confirm payment details and submit

The mobile app makes bill payment easy anywhere, anytime.

Setup Autopay For Automatic Payments

For worry-free bill payment, Duke Energy offers an autopay feature to pay your bill automatically each month:

1. Login to your account online or use the mobile app

2. Under “Billing and Payment,” choose to enroll in autopay

3. Select your preferred payment method

4. Read terms and check the authorization box

5. Save changes to complete setup

With autopay, Duke Energy will withdraw your bill payment on the due date so you don’t have to remember.

Helpful Tips for Paying Your Duke Energy Bill Online

• Set up text or email reminders for your bill’s due date to avoid late fees.

• Go paperless with eBills to get notified when your bill is ready and due.

• Have your account number handy when logging in to make paying faster.

• Contact Duke Energy customer service if you have login issues or any payment problems.

• Opt-in to low balance alerts so you know when your prepaid account funds are low.

• Keep your contact details like phone and email current in your account for notifications.

Paying online with Duke Energy is the fastest, easiest way to stay on top of your electric and natural gas bills. Sign in to your account today to view your balance and make a payment.

Ways To Check Your Balance and Usage

Checking your Duke Energy account balance and monitoring usage helps you track bills and avoid surprises:

• Login to your online account to view the most up-to-date balance.

• Use the Duke Energy app to check balance and usage from your phone.

• Review the current charges on your latest bill statement.

• Set usage alerts to be notified when electric or gas usage spikes.

• Compare usage month-to-month to identify irregular patterns.

Staying on top of your balance ensures no last minute scramble to pay your bill on time. Closely monitoring usage helps identify leaks or other issues.

Avoid Late Fees and Service Interruptions

Paying your Duke Energy bill fully and on time helps avoid headaches like penalties and potential service disruption:

• Mark due dates on your calendar as soon as you receive your bill.

• Sign up for billing reminders by text, email or push notification.

• Enroll in autopay to have payments processed automatically each month.

• Contact Duke immediately if you are struggling to pay on time to request an extension.

• Keep your contact info updated so Duke can reach you about billing issues.

• Check your balance regularly and pay outstanding balances ASAP.

Meeting monthly bill deadlines ensures essential electric and gas service continues uninterrupted.

Get Duke Energy Billing and Payment Support

If you need any assistance with managing your Duke Energy account and bill payments, customer service agents are available for help:

• Call 1-800-777-9898 to speak with a representative.

• Chat live online with an agent during business hours.

• Send a direct message on Twitter @DukeEnergy or Facebook.

• Email billing support questions to [email protected].

• Submit a contact form through your online account.

Don’t hesitate to reach out to Duke Energy’s award-winning customer service by phone, online chat, social media, email or your account portal if you need any help with bills and payments.

Handling Duke Energy account management and bill payments online is fast, easy and secure. Login to your account today to view your current balance, see past statements, set up autopay and more. Paying bills on time prevents avoidable late fees and potential service disruptions for your electric and gas.

Ways To Save On Your Duke Energy Bill

Here are some useful tips to help reduce energy usage and lower your Duke Energy utility bills:

• Turn off lights, appliances, electronics when not in use
• Replace incandescent bulbs with LEDs
• Use power strips to completely shut off electronics
• Set thermostats to 78° F in summer, 68° F in winter
• Seal air leaks and insulate your home
• Replace old AC and heating units with energy efficient models
• Use ceiling fans to circulate air and reduce AC runtime
• Replace old refrigerators, washers and other appliances
• Wash full loads of clothes in cold water
• Use microwave instead of oven when possible
• Unplug devices not in regular use like extra fridges
• Install smart or programmable thermostats

Making a few adjustments around your home to conserve electricity and natural gas can lead to significant savings on your monthly energy bills. Contact Duke Energy for more ways to reduce your usage and lower costs.

Payment Assistance Programs From Duke Energy

If you are struggling financially and need help paying your Duke Energy bill, check if you qualify for these assistance programs:

• Income-Based Hardship Assistance – Extended due dates and balance forgiveness

• Energy Neighbor Fund – Bill payment assistance funded by Duke donations

• LIHEAP – Federal low income home energy assistance

• Budget Billing – Even out bills by averaging payments monthly

• Prepaid Billing – Pay-as-you-go plans to avoid large bills

Contact Duke Energy customer service to learn more about bill payment assistance if you are facing hardship. Programs are available to help qualified customers maintain essential utility service.

Managing Duke Energy bills and payments online is quick and easy through the billing and account management portal. Paying on time helps avoid late penalties and potential electric or natural gas service interruptions. Check if you qualify for cost savings or payment assistance programs if needed.