Paying your water and sewer bill to the New York City Department of Environmental Protection (DEP) is easy and convenient when you do it online. The DEP offers several options to pay your bill digitally so you can skip the hassle of mailing payments or visiting an office in person.
In this comprehensive guide we’ll cover everything New Yorkers need to know about paying DEP bills online using the DEP website including step-by-step instructions for setting up autopay or making one-time payments.
Overview of DEP Online Bill Pay
The NYC Department of Environmental Protection is responsible for supplying clean drinking water and collecting wastewater for over 8 million New York City residents. DEP bills residents quarterly for water and sewer usage based on meter readings.
To pay your DEP bill online, you have two main options
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My DEP Account – Create an online profile to manage payments, view billing history, and more.
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One-time payment – Make a single bill payment without creating an account.
Both options allow you to pay by e-check from a bank account at no charge or by debit/credit card for a 2.25% convenience fee.
Below I’ll explain how to use these fast and easy online payment methods to pay your NYC DEP bill.
Step 1: Create a My DEP Account
Creating an account on the My DEP website gives you 24/7 access to your DEP bills and payment options.
Go to https://a826-citypay.nyc.gov/DEPSignIn/ and click on “Sign Up” under the “New User” section.
You’ll need to enter your account number and an email address. Your account number is on your DEP bill.
Agree to the terms and click “Continue”. You’ll get a confirmation email with a temporary password.
Use that password to log into your new My DEP Account.
Step 2: View Your Bill
Once logged in, you can view and download current and past bills under the “Bill and Payments” section.
Click “Bill and Payments”, select the bill you want to view or pay, and click “View Bill”.
The PDF bill shows your account number, balance due, due date, usage charges, and payment info. Review it to ensure everything looks accurate before paying.
Step 3: Set Up AutoPay
For hands-free bill payment, set up autopay through your My DEP Account.
From the menu, click on “AutoPay Program”. Choose whether to pay from your bank account or credit/debit card.
Enter your payment details and confirm. There are no fees for e-check bank payments. Cards incur a 2.25% fee.
That’s it! Your payments will now process automatically each quarter. You’ll still receive email notifications when payments are processed.
Step 4: Make a One-Time Payment
To pay your bill manually (instead of autopay), select “Make Payment” from the My DEP Account menu.
Choose your payment method, enter your checking account or card number, and submit the payment.
One-time payments process immediately and will be credited to your account within 1 business day.
Other Ways to Pay DEP Bills Online
If you don’t want to create an account, DEP has an online QuickPay option for one-time payments without registration.
Go to https://a826-citypay.nyc.gov/nycepayweb/ and enter your account number, payment amount, and details. Payments process the next business day.
You can also pay through your own bank’s online bill pay service. Just set up DEP as a payee and schedule one-time or recurring payments. Payments are sent by your bank via check, so allow extra time to process.
Tips for Managing DEP Bills Online
Here are some tips for staying on top of your NYC DEP water and sewer bills:
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Review your usage each quarter and look for irregular spikes that may indicate leaks.
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Update your contact info through My DEP Account to ensure you get important notifications.
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Consider consolidating multiple DEP accounts to streamline bill management.
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Sign up for paperless billing to reduce clutter and view bills electronically.
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If needed, call 718-595-7000 to discuss flexible payment plan options.
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Avoid service disruptions by paying your balance on time each quarter.
With easy online options to pay your DEP water and wastewater bill, there’s no reason to wait until the due date approaches. Sign up for My DEP Account and enroll in autopay today!
