Paying your water bill to the Louisville Water Company is quick and easy when you do it online Louisville Water offers several digital payment options to view and pay your bill without the hassle of mailing in checks or visiting an office
In this comprehensive guide we’ll outline the online payment methods available through the Louisville Water website and walk through how to use them step-by-step.
Overview of Louisville Water Online Bill Pay
The Louisville Water Company provides water service to over 850,000 residents in Louisville, KY and surrounding counties. Customers are billed monthly for their water usage.
To pay your bill online, you have three main options:
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Pure Connect – Create an online account to view usage, make payments, set up autopay, and more.
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Quick Pay – Make one-time payments without registering an account.
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Pay by Phone – Call in your payment via automated phone system.
Payments can be made via credit/debit card or bank account. Below we’ll look at how to use each method to pay your Louisville Water bill digitally.
Step 1: Set Up a Pure Connect Account
The easiest way to manage your Louisville Water account and payments is to create a Pure Connect profile.
Visit louisvillewater.com and click on “Access Pure Connect” in the top right. Then select “Register” to create your account.
You’ll need your 10-digit Louisville Water account number and an email address. Accept the terms and click “Register”.
Check your email for a verification link to complete signup. Then login to your Pure Connect dashboard.
Step 2: View Your Bill Details
Under the Billing & Usage tab in Pure Connect, you can view and download current and past water bills.
Select your most recent bill to open the detailed PDF showing usage charges, account balance, due date, payment info, and more.
Review your bill carefully before making a payment. Report any discrepancies to Louisville Water customer support.
Step 3: Set Up AutoPay
For hands-free bill payment, use Pure Connect to enroll in AutoPay.
From the Payments menu, select AutoPay. Choose to pay from your bank account or credit/debit card.
Enter your payment details and submit. Bank account payments have no fee, cards incur a third-party fee.
Your bill will now be paid automatically on the due date each month. You’ll still receive email notifications.
Step 4: Make One-Time Payments
To manually pay your bill each month, use the Make Payment option in Pure Connect.
Select your payment method, enter your bank account or card details, and submit the payment.
One-time payments are credited to your account immediately but may take 1 business day to fully process.
Pay Without an Account Using QuickPay
Don’t want to sign up for Pure Connect? Use the QuickPay feature for fast one-time payments.
Visit louisvillewater.com/quickpay and enter your account number, amount due, and payment details.
QuickPay processes payments next business day. Convenience fees apply to card payments.
Paying by Phone
You can also make Louisville Water bill payments over the phone by calling (502) 583-6610.
Use the automated system to pay with your bank account or credit/debit card. Visa, Mastercard, and Discover accepted.
Phone payments incur a $2.50 processing fee. Allow 1 business day for payments to post to your account.
Payment Kiosks and In-Person Options
Louisville Water has a self-service payment kiosk located at its headquarters at 550 S 3rd St. It accepts cash, checks, and cards.
You can also pay by check or money order at Louisville Water’s offices and other authorized payment locations around Louisville – see the website for details.
Tips for Paying Your Water Bill Online
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Review your usage each month and address any spikes that could indicate leaks.
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Update your contact info in Pure Connect to ensure you get billing notifications.
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Consider paperless e-bills to reduce clutter and waste.
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If needed, call customer service to discuss flexible payment plan options.
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Avoid late fees and service disruptions by paying your bill on time every month.
Paying your Louisville Water bill is quick, easy, and secure with the online options through Pure Connect. Sign up for an account today to take control of your water payments!
