How To Pay Your Lee County Utilities Bill

Living in Lee County Florida means relying on essential utilities like water, sewer, and irrigation services provided by Lee County Utilities (LCU). As a customer you receive a monthly bill for usage that must be paid on time to avoid fees or disruption. LCU offers various convenient payment options to suit different needs.

In this comprehensive guide we’ll explain the available methods to pay your Lee County Utilities bill.

Why Paying On Time Matters

Before reviewing the payment options, it’s important to understand why paying your LCU bill fully by the due date matters:

• Avoid late fees – A late fee applies if not paid by the due date. Currently $5 for residential or 10% of the past due amount for commercial accounts.

• Prevent service interruption – If the bill remains unpaid, LCU can disconnect services for non-payment.

• Maintain good credit – Past due utility bills can negatively impact your credit score over time.

• Avoid additional reconnect fees – A $30 fee applies if service is disconnected and must be restored.

Paying by the due date prevents penalties, credit damage, and inconvenient service disruptions. LCU provides reminders and multiple payment channels to make it easy.

Payment Options Overview

Lee County Utilities offers the following ways to pay your bill conveniently:

• Online – Pay by e-check, debit/credit card through LCU’s customer web portal.

• Phone – Call the LCU automated phone system and pay with card or e-check.

• Mail – Send a check or money order to LCU’s payment processing center.

• In person – Pay at LCU’s customer service office in Fort Myers.

• Drive-thru – Drop off check/money order in the drive-thru drop box.

• Auto pay – Set up recurring monthly payments from your bank account.

• Mobile app – Download the LCU app to pay on your smart device.

• Third party apps – Pay via Doxo, CheckFreePay, or others.

Review each option to choose the most convenient payment method for your needs and preferences.

Paying Your Bill Online

The online customer portal allows payments anytime from your computer or mobile device. The steps are:

1. Visit LCU’s website and click “Pay My Bill” then “Pay Online.”

2. If new user, register your account with your account number, email, and create a password.

3. Sign in to the portal with your credentials.

4. Select “Make Payment” and enter your payment details including amount, date, and method.

5. Confirm the payment information and submit.

Online payments process instantly with e-check or debit/credit card. You can also enroll in paperless billing and set up automatic payments.

Paying By Phone

LCU’s automated telephone system is available 24/7 for payments. Simply call 239-533-8845 and follow the prompts. Have your account number ready.

You can pay by e-check, debit or credit card over the phone. Payments process immediately through the automated system. No agent assistance needed.

Paying by Mail

To pay by check or money order through the mail, follow these steps:

• Make the check or money order payable to Lee County Utilities.

• Write your LCU account number on the payment.

• Mail to: Lee County Utilities Payment Center PO Box 60767 Fort Myers, FL 33906

Allow 5-7 days for mailed payments to process. No extra fees to pay by mail.

Paying In Person

For those who prefer in-person bill payment, you can visit LCU’s customer service office on College Parkway in Fort Myers. Steps:

• Bring your LCU bill showing your account number and amount due.

• Have your preferred payment method – cash, check, or money order.

• Get in line to pay with a customer service representative.

• Provide your account details and payment. Receive a receipt.

Payments made in person before 3:30 pm post to your account same day. The office is open Monday thru Friday from 8am to 5pm for payments.

24/7 Drive-Thru Drop Box

For added convenience, LCU offers a 24/7 drive-thru drop box at their customer service office. Pull up and deposit your check or money order into the secure box anytime.

Paying Through Third Party Apps

In addition to LCU’s online portal, you can pay your Lee County Utilities bill through third party apps and bill pay services such as:

• Doxo – Organizes bills in one place and offers various payment methods.

• CheckFreePay – Network of walk-in retail payment locations and online payments.

• Xpress Bill Pay – Links your LCU account to pay bills through their platform.

• Bank bill pay – Check if your financial institution provides bill pay.

These services generally charge a small convenience fee but can simplify bill management.

Setting Up Auto Pay

If you want a set-it-and-forget it payment approach, enroll in LCU’s automatic payment program. This withdraws your bill amount directly from your bank account each month.

To start auto pay:

1. Login to the online portal and access your profile.

2. Select “Auto Pay Program” and enter your bank account information.

3. Confirm that you agree to the terms and conditions.

4. LCU will make monthly withdrawals on the due date.

You can cancel or change your auto pay option anytime through the online portal. Auto pay prevents forgetting and ensures on-time payment.

Use the LCU Mobile App

For on-the-go bill paying, download the Lee County Utilities app from the App Store or Google Play. Within the app you can:

• Check your account balance

• Make one-time payments

• View billing history

• Manage paperless billing

• Receive alerts and notifications

Having payment access right on your smart device is convenient for today’s mobile lifestyle.

Get Payment Assistance if Needed

If you are struggling financially and unable to pay your LCU bill in full, contact their customer service team right away. They can discuss arrangements like:

• Payment extensions

• Payment plans

• Balance forgiveness programs

• Low-income assistance

LCU aims to be reasonable in working with customers facing hardship. Call them to explore bill help options and avoid service disruption.

Choose the Best Payment Method for You

Managing bills should be simple and stress-free. Lee County Utilities provides a range of payment channels – online, phone, mail, in person, auto pay, mobile and more. Evaluate your needs and preferences to select the right approach for your household. Opt for auto pay or pay early to prevent forgotten due dates. Seek assistance if money is tight. Stay on top of your LCU account and you can enjoy seamless utility services.