Paying your utilities bill to the City of Bloomington should be a quick and painless process. With multiple options to pay online, over the phone or by mail residents have flexibility in how they take care of this essential task each month. This guide will explain the different payment methods available and provide tips for paying your City of Bloomington utilities bill efficiently.
Overview of Paying Your City of Bloomington Utilities Bill
The City of Bloomington provides water, sewer, stormwater, and trash services to residents. Bills are sent out monthly and payment is due by the due date printed on your statement to avoid late fees. There are several ways to pay your utilities bill to the City of Bloomington:
- Online through the city’s website
- By phone through the automated payment system
- By mail with a check
- In person at the Utilities Service Center
When paying online or by phone, you can use a debit card, credit card, or electronic check. The fastest and most convenient way to pay is through the online portal or automated phone system. You can even set up automatic payments to have your bill paid from your bank account each month.
Paying Online Through the City Website
The easiest way to pay your utilities bill is through the City of Bloomington’s online payment portal. To access it, go to the City of Bloomington utilities website and click on “Pay Utility Bill” or follow the direct link here: https://esuite.bloomington.in.gov/esuite.utilities.
You will need to log in with your account username and password If you don’t have one yet, you can create an account by clicking “Create Profile” and entering your utilities account number and name
Once logged in, click “Make a Payment” and enter your payment info. Be sure to only click the “Complete Payment” button once to avoid duplicate charges.
Paying online is fast, secure, and lets you view payment history and billing statements. You’ll get an instant email confirmation when your payment goes through.
Paying by Phone Through the Automated System
You can also pay your City of Bloomington utilities bill easily over the phone using the automated payment system Simply call 877-879-9883 and follow the prompts to make a payment with your debit card, credit card, or bank account.
This automated system is available 24/7 so you can pay at your convenience. There are no fees to use the automated phone payment system.
If you have any issues with the phone system, you can contact the City of Bloomington Customer Service department at (812) 349-3930 during business hours for assistance.
Paying by Mail With a Check
To pay your utilities bill by mail, simply detach the payment stub from your monthly statement and mail it along with a check payable to City of Bloomington Utilities to:
City of Bloomington Utilities
Accounts Receivable
PO Box 2500
Bloomington, IN 47402-2500
Be sure to mail your payment several days before the due date to ensure it arrives on time. Late payments may be subject to fees.
Paying In Person
You can drop off your utilities bill payment in person at the Utilities Service Center located at 600 E. Miller Dr., Bloomington, IN 47401. They have a drop box available 24/7.
In person billing payments are accepted Monday-Friday from 6am-8pm. Be sure to detach and include your payment stub along with check or money order.
Tips for Paying Your Bill
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Set up automatic payments from your bank account to ensure your bill gets paid on time each month.
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Pay online and go paperless by enrolling in e-bills to get your statement electronically. It’s better for the environment!
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Sign up for reminders and notifications so you don’t forget when your payment is due.
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If you are having difficulty paying your bill, contact the utilities department right away to set up a payment plan. Avoid service disruption and late fees.
Paying your City of Bloomington utilities bill is easy and convenient when you use the available online, phone, or mail options. Take advantage of auto-pay and paperless billing to simplify the process even further. Contact the utilities department if you have any questions or need assistance with your account. Staying on top of your monthly utility payments is a quick and painless task.
TASTE & ODOR ISSUES:
Taste and odor issues with drinking water stem from the presence of the organic compounds known as methylisoborneol (MIB) and geosmin. These two compounds are not harmful to human health. Rather, the presence of MIB and geosmin negatively affect the drinking waters aesthetics, causing an earthy, musty taste and smell. Taste and odor thresholds vary from person to person, but normally geosmin can be detected as low as 7-15 parts per trillion, while MIB can be detected as low as 20-30 parts per trillion. CBU uses Powdered Activated Carbon, Copper Sulfate, and Sodium Permanganate during treatment to decrease these compounds, but at times during especially warm and dry periods, the taste and odor may persist after treatment. One method of masking the taste and smell in drinking water is to fill a pitcher or jug of water, add lemon or fruit wedges, and store it in the refrigerator.
To access the most recent taste and odor compound data view our latest water quality data.
CBU tests drinking water multiple times each day for many different quality parameters at sites across the distribution system and at the water treatment plant to ensure the water continues to be safe to drink. Annual water quality reports and current data are available at https://bloomington.in.gov/utilities/water-quality.
Customers who have further questions should contact CBU’s water quality team. The 24-hour line is 812-339-1444 or customers can send an alert through the UReport system at bloomington.in.gov/ureport
There are several easy ways to contact customer service representatives. Connect with us at (812) 349-3930 or [email protected] Monday through Friday from 8 a.m. until 5 p.m., or after hours at (812) 339-1444. Although we do not have walk-in, in-person availability, you can make an appointment to see a representative in person at 600 E Miller Dr.
Several options for CBU bill payments and assistance are available:
- Customers can pay their monthly bill by debit or credit card over the telephone by calling (877) 879-9883. This service is available 24 hours a day, every day.
- You can also pay online at bloomington.in.gov/utilities/pay-bill and log on with your username and password. Have your account number from your bill and the name on the account handy.
- Pay by automatic withdrawal at bloomington.in.gov/utilities_forms/index.php?form=aquapay
- As always, customers can pay by Check, Money Order, or cash without coming into our office. Attach your payment to the top portion of the City of Bloomington Utilities bill and mail or drop off at our foyer at 600 E Miller Dr. Bloomington IN 47401. Making change will not be an option, so any over or underpayment will be reflected on your next CBU bill.
If you are experiencing financial hardship, please reach out to us! We have several tools available to help customers facing financial challenges, including payment plans and direct financial assistance. Contact Customer Service at (812) 349-3930 or [email protected] Monday through Friday from 8 a.m. until 5 p.m., or after hours at (812) 339-1444. CBU has resumed water shutoffs on delinquent accounts, so if you are having difficulties please reach out and let our customer service team assist you as soon as possible. We are available to help customers manage their utility bill through these challenging times. Customers should pay what they can to avoid building up a large balance that will be harder to pay off later.
Follow CBU on facebook @BloomingtonUtilities for updates and further information about water, wastewater, and stormwater.
For Smart Water Meter information, go here.
We want to make sure our community knows as much about the quality of our water as we do. Learn about Bloomingtons water. See our Water Quality Report and view our latest water quality data.
SANITARY SEWER OVERFLOW ADVISORIES:
None at this time.
Precautionary Boil Water Advisory for 7 addresses on Roundhill LN & Shadow Grove lifted 5/16/24.
Precautionary Boil Water Advisory for 6 addresses on Roundhill LN & Rocky Cliff lifted 5/21/24.Precautionary Boil Water Advisory for 9 houses on Roundhill CT lifted 5/22/24.
Precautionary Boil Water Advisory for 28 addresses on Graham/Ford/Rockport lifted 6/9/24.
Precautionary Boil Water Advisory for 24 addresses near S Woods Edge Bend lifted 6/12/24.
IDEM requires all public water systems to issue a Boil Water Advisory when the pressure drops below 20 psi in the water main. Water main breaks or maintenance often require the water pressure be turned off. When this happens, affected customers are on a precautionary boil water advisory until water samples with clear results are returned from the lab. Those affected should follow the instructions below:
- Immediately after your normal water pressure is restored, run COLD water from a sink or tub until clear water flows from the faucet.
- Boil all water used for drinking, cooking, and oral hygiene for at least 5 minutes prior to consumption.
- It is not necessary to boil water for other uses.
Customers who have signed up for the Monroe County Alert will be alerted directly. If you have not signed up for the Monroe County Alert, you may do so at www.co.monroe.in.us and click “Resident Alert Sign Up”. This tool enables CBU and other government offices to provide you with critical information quickly, including tornado warnings and advisories about road closures, missing persons, and evacuations that are specific to your address or the county as a whole. You may register to receive time sensitive messages, via text, email, or home phone, and you may select what types of alerts you would like to receive. Alternatively, CBU customers may refer on this site for a list of specific addresses affected.
Bloomington Utilities Service Board, June 3, 2024
FAQ
How much is a water bill in Bloomington, IL?
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Monthly Service Charge
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Meter Size
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Inside City
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Outside City
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3″ meters
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$37.24
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$51.87
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4″ meters
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$61.18
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$87.78
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6″ meters
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$122.36
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$174.23
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