How to Pay Your Columbia Gas of KY Bill Online, by Phone, or by Mail

Paying your gas bill is an essential part of being a Columbia Gas of KY customer. Having an easy, convenient way to pay can make your life simpler. Columbia Gas offers a few ways to pay your bill so you can choose the option that works best for you. In this article, we’ll provide a step-by-step guide to paying your Columbia Gas bill online, by phone, or by mail.

Paying Your Columbia Gas Bill Online

The easiest way to pay your gas bill is online through Columbia Gas of KY’s website. Here are the steps to pay online:

1. Go to https //wwwcolumbiagaskycom/bills-and-payments/pay-my-bill

2. Click on the “Pay My Bill” button This will take you to the payment portal,

3. Enter your Columbia Gas account number and the security code shown. Your account number can be found on your latest bill.

4. Select whether you want to make a one-time payment or set up recurring payments. For recurring payments, you’ll need to enter your payment amount and frequency.

5. Enter your payment information You can pay with a credit card, debit card or electronic check

6. Review the Terms & Conditions and check the box to agree to them.

7. Click the “Continue” button to submit your payment.

8. You’ll receive a confirmation page and email after your transaction is complete.

The online payment system is secure and allows you to avoid late fees as long as you pay by the due date shown on your bill. You can use it to make quick one-time payments or set up recurring payments so your bill gets paid automatically each month.

Paying Your Columbia Gas Bill by Phone

You can also pay your Columbia Gas of KY bill over the phone using the utility’s automated payment system. Here are the steps:

1. Call Columbia Gas of KY’s payment line at 1-800-432-6223.

2. Select your language preference, then press 1 for “Payments.”

3. Enter your 10-digit Columbia Gas account number followed by the # sign.

4. The automated system will tell you your current account balance. Press 2 to make a payment.

5. Choose whether you want to pay the total amount due or specify a different payment amount.

6. Enter your payment information on the keypad when prompted. You can use a credit card, debit card or check.

7. Stay on the line to get a confirmation number when the payment is processed.

The automated phone payment system is available 24/7 so you can pay your bill on your schedule. Just make sure to call before the due date to avoid late fees.

Paying Your Columbia Gas Bill by Mail

Paying by mail is a simple option if you prefer to send a paper check or money order. Here’s how to pay your Columbia Gas bill by mail:

1. Write your 10-digit Columbia Gas of KY account number on your check or money order. You can find your account number printed on your latest bill.

2. Make the check or money order payable to Columbia Gas of Kentucky. Don’t forget to sign it.

3. Write your service address on the payment as well so it gets credited properly.

4. Detach the payment stub from the bottom of your Columbia Gas bill and enclose it with your payment. This helps direct the payment to your account.

5. Mail your payment to:

Columbia Gas of Kentucky
Payment Processing
P.O. Box 1473
Newark, NJ 07101-9991

1. Make sure your payment is postmarked by the due date listed on your bill to avoid late fees. Allow 5-7 days for mail delivery.

2. Columbia Gas will mail you a receipt showing the payment was processed and applied to your account.

Mailing a check or money order gives you a payment record and avoids credit card fees. Just make sure to mail it in plenty of time to reach Columbia Gas before your due date.

Payment Options Without a Columbia Gas Account

If you need to make a payment but don’t have an active Columbia Gas account number, you still have options:

• One-time credit/debit card payment – Call Columbia Gas at 1-800-432-6223 and explain you need to make a one-time payment. They will take your information over the phone. A fee of $3.25 applies.

• One-time check payment – Mail a check to the address above with a note that it’s a one-time payment. Include the service address so Columbia Gas can properly apply the payment.

• Money order – Purchase a money order made payable to Columbia Gas of Kentucky and mail it to the payment address above. Include the service address in a note.

• In person – Visit a Columbia Gas local office during business hours to make a one-time bill payment in person with cash, check or credit card. Locations can be found on their website.

As long as you have the account holder’s name and service address, Columbia Gas can process a one-time payment with the options above. This can help if you need to pay a friend or relative’s gas bill.

Ways to Avoid Late Fees on Your Columbia Gas Bill

To avoid getting hit with late fees, make sure to pay your Columbia Gas of KY bill by the due date each month. Here are some tips:

• Mark your due date on a calendar so you remember when the bill is due each month. Your due date is shown on your Columbia Gas bill.

• Sign up for recurring online bill payments to have your gas bill paid automatically each month. Just make sure your bank account has sufficient funds.

• If mailing a payment, allow 7-10 days for it to reach Columbia Gas and be processed before the due date. Mail early to be safe.

• If you’re ever short on cash, call Columbia Gas as soon as possible before the due date to set up a payment plan. This can help avoid late penalties.

• Late payments incur a fee of 1.5% of the past due amount, up to $9 per month. Pay on time to avoid these added costs.

• If your payment hasn’t been processed by the due date, call Columbia Gas at 1-800-432-6223 for assistance.

Staying on top of your due date and making timely payments is the best way to avoid frustrating late fees from the gas company. Communicate any billing issues quickly to prevent disruption to your gas service.

Getting Assistance From Columbia Gas of KY

If you ever have trouble paying your Columbia Gas bill on time, call them right away to explain your situation. There are assistance programs and payment plans they can offer, including:

• Payment arrangements – They can set up a plan to pay your outstanding balance in installments that work with your budget.

• Payment extension – If you need extra time to pay your bill in full, they may approve a due date extension in some circumstances.

• Budget billing – This levels out payments to an average monthly amount so bills are more predictable year-round.

• Energy assistance programs – You may qualify for home heating bill assistance through programs like LIHEAP and Weatherization Assistance.

Speaking with a Columbia Gas customer service rep can help avoid disconnection when you’re struggling to pay. Call 800-432-6223 and be ready to provide details on your financial hardship. They’ll work with you on ways to manage your gas bill.

Steps to Take if Your Columbia Gas Service Gets Disconnected

If you miss multiple bill payments, Columbia Gas may disconnect your gas service. To get it restored, here are the steps:

• Pay the full past due amount on your Columbia Gas account immediately. This may include late fees.

• Call 800-432-6223 after paying to schedule a service reconnection appointment. Same day or next day appointments may be available.

• There is a $41 reconnection fee that must be paid before they’ll restore your gas service.

• Before reconnection, Columbia Gas will need safe access to your property and gas meter. Make sure pets are secured indoors.

• A Columbia Gas technician will visit during the scheduled appointment time to turn your gas back on and inspect equipment.

• If pipes or gas equipment were tampered with, repairs may be required at your expense before reconnection.

Getting your gas shut off can disruptcomfort and regular activities at home. Avoid service disconnection by staying current on your Columbia Gas bill and contacting them immediately if you ever fall behind on payments. Consistent communication is key.

Closing Thoughts on Columbia Gas Bill Payment

Columbia Gas of Kentucky offers their customers various ways to pay including online, by phone, by mail or in person. Take advantage of the options that are most convenient for your lifestyle. Setting up recurring payments or enrolling in budget billing can make it easy to stay on top of your bill.