How to Sign Up for and Use CNG’s EZ Pay Online Bill Pay System

Paying bills can be a tedious task. Writing checks managing due dates, and mailing payments is time-consuming. That’s why many utility companies now offer online bill pay to make the process quick and easy. CNG provides their customers with EZ Pay an online bill payment system that allows you to pay your gas bill automatically each month. Here is a step-by-step guide to signing up for EZ Pay and using it to pay your CNG bill online.

What is CNG EZ Pay and How Does it Work?

CNG’s EZ Pay is an online bill payment service that offers a convenient way for customers to pay their gas bill. With EZ Pay, you can set up recurring automatic monthly payments to be drafted directly from your bank account. As long as you have sufficient funds, your CNG bill gets paid on time each month without you having to do anything. Here’s an overview of how it works:

• Link your CNG gas account to your checking or savings account

• Select the date each month that you want payments to be drafted

• Your monthly CNG bill amount gets automatically debited from your bank account on the draft date

• Payments are always on time, preventing late fees

• Receive an email confirmation each time a payment is drafted

EZ Pay eliminates the need to manually pay your gas bill every month. It ensures your payment is made on time, giving you peace of mind.

Benefits of Paying Your CNG Bill Through EZ Pay

Signing up for CNG’s online EZ Pay service offers a number of benefits:

• Convenience – Automatic payments save you time and effort. No more writing checks!

• Efficiency – Payments are always on time and processed quickly.

• Security – EZ Pay uses secure encryption to protect your information.

• Flexibility – You can change your draft date or payment method anytime.

• Rewards – Get a special rate on your CNG bill for setting up recurring EZ Pay.

• Control – Receive email notices before your payment is drafted.

• Simplicity – Setup is quick and managing EZ Pay is easy through your online account.

EZ Pay provides a stress-free approach to paying your monthly natural gas bill.

Step-by-Step Guide to Enroll in EZ Pay

Signing up for CNG’s EZ Pay is simple and can be completed online in just a few minutes by following these steps:

1. Visit the EZ Pay enrollment website at https://portal.cngcorp.com/auth

2. Click on the “Enroll Now” button if you are setting up EZ Pay for the first time. Otherwise log into your existing EZ Pay account.

3. Enter your 10-digit CNG account number and 4-digit PIN number. Click “Next”.

4. Select your bank account type: checking or savings. Enter your bank’s routing and account number.

5. Agree to the automatic payment authorization terms and conditions.

6. Select which day of the month you want payments to be drafted from your bank account. You can choose the 1st through 28th.

7. Indicate if this is a one-time enrollment or ongoing enrollment. For ongoing, payments will be drafted monthly.

8. Provide your email address to receive EZ Pay notices and confirmations.

9. Review your enrollment details then click “Submit” to complete setup.

Be sure to enroll at least 3 business days before your next CNG bill is due so EZ Pay can initiate your first automated payment on time.

Managing Your EZ Pay Account Online

Once enrolled, you can manage your EZ Pay account settings and view payment history online at the CNG customer portal. You can:

• Check upcoming scheduled EZ Pay draft dates
• Change your draft date or payment method
• Update billing and account information
• View 12 months of EZ Pay payment history
• Set up email or text notifications for drafts or changes
• Temporarily suspend EZ Pay enrollment if needed

Keeping your EZ Pay account information current ensures automated payments continue drafting smoothly each month.

What to Do if Your EZ Pay Draft Fails

If your scheduled EZ Pay draft ever fails due to insufficient bank account funds, here are the steps to take:

• Your bank will send a notice that the draft failed. CNG will also send an email.

• Log into your EZ Pay account and update your payment source information right away.

• CNG will try drafting any failed payments again within a few days. Make sure sufficient funds are available.

• If the payment fails twice, EZ Pay is cancelled. You’ll need to re-enroll and pay the outstanding bill manually.

• A fee of $9.50 is charged for failed drafts, so keep your bank account information current.

• Call CNG Customer Care at 1-800-477-5050 if you have any issues with failed drafts.

By proactively updating your EZ Pay details, you can avoid interrupted service or late payment fees if a draft ever fails for some reason.

Making One-Time CNG Bill Payments

In addition to EZ Pay automated monthly payments, you can also make one-time CNG bill payments online through the customer portal. Follow these instructions:

1. Go to https://portal.cngcorp.com and log into your account.

2. Under “Billing & Payments”, click on “Make Payment”.

3. Select if you want to pay the Total Amount Due or specify a different pay amount.

4. Enter your bank account information or credit/debit card number.

5. Review payment details then click “Submit Payment”.

6. The one-time payment will be immediately processed.

Use the one-time payment option to pay any extra balance due or make additional payments between your EZ Pay draft dates.

Paying Your CNG Bill Without Enrolling in EZ Pay

If you choose not to enroll in automated EZ Payments, CNG offers a few other ways to pay each month:

• Online – Log into your account at the customer portal to make one-time online payments whenever needed.

• By Phone – Call 1-800-477-5050 anytime to pay your CNG bill automatically using your bank account or credit card.

• By Mail – Detach and mail the payment stub from your CNG paper bill with a check or money order. Allow 7-10 days for delivery.

• In Person – Bring your CNG bill to an authorized payment center to pay with cash, check, or money order.

While EZ Pay is the most convenient method, you can still pay as usual by phone, online, mail or in person if you prefer. Just make sure your monthly payment is received by the due date to avoid late fees.

Troubleshooting EZ Pay Issues

CNG’s online EZ Pay system is typically hassle-free. But if any issues arise, be sure to reach out for assistance:

• If your draft fails to process, first update your bank account information in your EZ Pay account.

• If payments aren’t drafting on the date expected, check your account settings to confirm the scheduled draft date.

• If amount drafted is incorrect, the bill estimate may need updated or your usage increased.

• For other EZ Pay enrollment issues, call CNG Customer Care at 1-800-477-5050 for assistance.

• To temporarily stop EZ pay, suspend the enrollment at the online account portal at least 3 days before your next draft.

With quick troubleshooting and support from CNG’s customer service team, any EZ Pay problems can typically be resolved quickly.

Closing Thoughts on CNG’s EZ Pay Online Bill Pay

Paying bills doesn’t have to be a time-consuming, effortful task. Enrolling in CNG’s EZ Pay online bill payment system allows customers to easily automate their monthly natural gas bill. By setting up automatic bank drafts, you can save time while still ensuring payments are always received on time. EZ Pay provides convenience, security, and flexibility. Consider simplifying your bill pay process today by signing up for online payments through CNG’s EZ Pay program.