Having reliable utility services like electricity, water and sewer is essential for every home. As a Gaston County resident, paying your monthly utilities bill on time ensures uninterrupted service. This comprehensive guide will walk you through the various convenient payment options to pay your Gaston County utilities bill.
Overview of Gaston County Utility Billing
Gaston County provides utility services including electricity water and sewer to much of the county’s population. They send out monthly utility bills that include charges for all active services.
The due date is typically 20-25 days from the billing date printed on your bill. You can pay online, by phone, by mail or in person using cash, check or credit/debit card. Late payments incur penalties so pay on time to avoid service disruptions.
To make a payment, you’ll need your 8-digit Gaston County utility account number printed on your bill. Read on for step-by-step instructions on how to pay using different methods.
Paying Your Gaston County Utilities Bill Online
The fastest and most convenient way to pay your utilities bill is online using the county website. Just follow these simple steps:
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Go to the Gaston County utility payment page.
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Click on the ‘Pay Utility Bill Online’ button.
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Select ‘Review/Pay Bill’ on the next page.
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Enter your 8-digit account number and billing zip code.
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Verify your account details and current charges.
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Choose a payment method – credit/debit card or bank account.
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Enter your payment details and submit.
Online payment is instant, secure and available 24/7. You’ll receive an emailed receipt.
Paying by Phone
Gaston County offers a pay-by-phone option to pay your utilities bill. Simply follow these steps:
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Call the utility billing phone payment line at 1-888-484-9465.
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When prompted, enter your 8-digit account number and billing zip code.
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Choose credit/debit card or electronic check payment option.
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Enter your card or bank details and pay.
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A payment confirmation number will be provided upon successful payment.
Pay-by-phone is convenient and only takes a few minutes.
Mailing Your Payment
To pay your Gaston County utility bill by mail, follow these instructions:
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Write your 8-digit account number on your check or money order.
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Make it payable to ‘Gaston County’.
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Detach the payment stub from your bill and enclose it with your payment.
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Mail it using the return envelope provided well before the due date.
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Payments received after the due date incur late fees even if mailed earlier.
Allow 7-10 days for mailed payments to process to avoid late fees.
Paying in Person
You can also pay your Gaston County utilities bill in person at the billing office.
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Visit the Gaston County Utility Billing office at 150 S York St, Gastonia, NC 28052.
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Bring your current bill or know your account number.
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Make your payment by cash, check or credit/debit card.
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Ensure you get a receipt for your records.
In-person payment requires you to visit during business hours and may involve waiting in queues.
Setting Up Auto-Pay
For automated and timely payments every month, sign up for Gaston County’s Auto-Pay facility. This automatically deducts your utility bill from your:
- Credit or debit card
- Bank account via ACH
Download the auto-pay form from the county website and submit it to the billing office along with the necessary documents. This ensures you never miss a payment.
Avoid Late Fees and Disconnection
Pay your Gaston County utility bill by the due date printed on your bill to avoid the following late payment penalties:
- 5% late fee if payment is delayed
- Additional 1.5% fee assessed every month for outstanding dues
- Water service disconnection if bill remains unpaid for 60 days
Avoid service disruptions and penalties by paying on time using the convenient options discussed. You can also set up email/text bill reminders.
Payment Options to Suit Every Preference
Gaston County offers flexible utility bill payment options to suit every customer’s needs and preferences:
- Online using credit/debit card or bank transfer
- By phone using the interactive voice response system
- Automatic monthly deductions from bank account
- By mail using the return envelope provided
- In person with cash/check/card at the billing office
Choose an option that is fast, easy and convenient for you. Pay by the due date every month to ensure uninterrupted essential utility services.
Utility Payment Plan – No Surprises
How do I pay my city of Gastonia utility bill?
Payment by Mail Included with your monthly City of Gastonia utility bill is a blue window envelope that you can use to mail your payment. Please tear off the lower bill stub portion of your bill to include with your payment and make sure the return address shows through the window on the envelope.
How do I pay my utility bill in Gastonia & two rivers?
City of Gastonia and Two Rivers Utilities customers have several options available for paying their monthly utility bill. No Charge Payment Options Automatic Bank Draft Save time and money by participating in the City’s Automatic Bank Draft Program for your monthly utility bills.
Does Gastonia offer online customer service?
The City of Gastonia is now offering Online Customer Self Service for Utility customers. Once your account is registered, you can view account history, consumption graphs or sign up for e-billing and other services. It’s totally free and easy to use! Customer Self Service • View account information and activity online.
What information can I access with my city of Gastonia account number?
By using your City of Gastonia account number, or Social Security Number and address, you can quickly access information on amounts due, payments received, due dates and disconnect dates. In addition, you can verify open reconnect orders for your location, process payments or payment arrangements or speak to a Customer Service Representative.