A Guide to Paying Your City of Redding Utility Bill Online

Living in the City of Redding provides you with convenient access to essential utilities like electricity, water, sewer, and garbage services. As a Redding utility customer, you receive monthly bills for these services that must be paid to avoid disruption.

The City of Redding offers easy ways to pay your utility bill online, by phone, or in person. In this comprehensive guide, we’ll walk through the ins and outs of paying your Redding utilities bill conveniently.

Overview of City of Redding Utilities

The City of Redding provides the following utility services to residents and businesses:

• Electricity
• Water
• Sewer
• Garbage collection

Key facts about Redding utilities

• Provides services to over 25,000 homes and businesses.
• Operates hydroelectric, solar, and natural gas power resources.
• Maintains over 530 miles of water mains and 400 miles of sewer pipes.
• Offers utilities at competitive, affordable rates.

Customers are billed monthly based on metered usage of electricity, water, and sewer Garbage fees are flat monthly charges Paying these utility bills promptly is important to avoid penalties and disruption of service.

Online Account Access

The first step to paying your bill online is to set up online account access with the City of Redding. Here’s how to register:

1. Go to the City of Redding website.
2. Click on “Pay My Bill” and then “Register for Online Access”.
3. Enter your account number, email, and create a password.
4. Agree to the terms and submit your registration.

Once your online account is activated, you can log in to view bills, make payments, set up autopay, and manage account settings.

Ways to Pay Your Redding Utility Bill Online

The City of Redding offers two convenient options for paying your utility bill online.

Pay on Website

1. Log into your online account at CityofRedding.org.
2. Go to “Pay My Bill” and select “Make Payment”.
3. Choose a payment amount and select a payment method.
4. Enter your payment details and submit.

The payment will instantly process and post to your account.

Pay Using Mobile App

The City of Redding also offers a mobile app for iOS and Android devices. You can download the app and pay bills on-the-go.

To make a payment in the mobile app:

1. Open the app and select “Pay My Bill”.
2. Choose your payment amount and method.
3. Input your payment information and complete payment.

You’ll receive instant payment confirmation within the app.

Payment Methods for Online Bill Pay

The City of Redding accepts the following payment methods for online bill payment:

• Credit or debit card – Visa, Mastercard, Discover, American Express
• Electronic check – Directly from your checking or savings account
• Digital wallets – Apple Pay, Google Pay

Credit cards incur a convenience fee, but electronic checks and digital wallets allow fee-free payments.

Other Ways to Pay Your Redding Utility Bill

Aside from the City’s online options, you can pay your utility bill using:

• Phone – Call the automated payment line at (530) 339-7225.
• Mail – Send a check or money order to the City’s payment address.
• In person – Pay with cash, check or card at Redding City Hall.
• Drop box – Place a check or money order in the City Hall drop box.
• AutoPay – Set up recurring monthly payments from your bank account.

But paying online and via the mobile app offer the fastest ways to pay from anywhere, 24/7.

Payment Posting Timeframes

Pay attention to when different payment types will post to your utility account:

• Online payments – Instantly
• Phone payments – Within 1 business day
• AutoPay – On scheduled payment date
• Mailed payments – Within 5 business days
• Dropped off payments – Within 2 business days
• In-person payments – Within 1-2 business days

Consider these timeframes when paying bills to avoid late fees. Online payments post the quickest!

Account Security for Online Payments

Protecting customer information is a top priority for the City of Redding. When paying your utility bill online, you can feel fully confident your data is secure. Security measures include:

• Encrypted connections for the website and mobile app.
• No storage of full credit card numbers.
• Secure password requirements.
• Authentication to access accounts.
• Regular third-party security testing.

So pay bills with peace of mind knowing your personal information stays protected.

Avoid Late Fees with Online Payments

Here are some tips to remember to avoid late utility payments when paying bills online:

• Note your bill due date and pay several days before it.
• Set up text or email reminders through your online account.
• Enroll in AutoPay to have payments automatically made each month.
• Monitor your balance and usage through your online account.
• Pay as soon as you receive your bill.

Online payments give you the visibility and control to stay on top of your utility bill and avoid penalties!

Contact Utility Billing Customer Support

If you need assistance with your utility account or online bill pay, contact the City of Redding Utility Billing team:

• Phone: (530) 339-7225
• Email: [email protected]
• Website chat: www.cityofredding.org

The billing team can answer questions, troubleshoot issues, and provide additional payment support if needed.