Having access to essential utilities like water, gas and electricity is vital for homes and businesses in Albany GA. As a customer of Albany Water Gas & Light (WGL) you receive monthly bills for these services that must be paid on time to avoid disruption.
Thankfully, WGL offers easy and convenient ways to pay your utility bill online, by phone, or in person. This guide will walk through everything you need to know about paying your WGL bill.
Overview of Albany Water Gas & Light
Albany Water Gas & Light is the City of Albany’s municipal utility provider. supplying
- Water treatment and distribution
- Natural gas delivery
- Electricity
Key facts about WGL:
- Provides utility services to over 25,000 customers.
- Operates over 850 miles of water mains.
- Maintains more than 530 miles of natural gas lines.
- Generates electricity from natural gas, solar and hydro resources.
Customers receive combined or separate bills each month for usage-based water, gas and electric services. Paying on time is crucial to prevent late fees and potential disconnection.
Online Account Access
To pay your WGL bill online, you first need to register for online account access:
- Visit the WGL online portal.
- Click “New users register here”.
- Enter your account number, email, and create a password.
- Agree to the terms and submit your registration.
Once registered, you can log in anytime to view bills, make payments, set up autopay, and manage notifications.
Ways to Pay Your WGL Bill Online
WGL offers two simple options for paying your utility bill electronically.
Pay on Website
- Log into your WGL online account.
- Click “Make Payment” and enter your payment amount.
- Select a payment method and submit your payment.
The payment will instantly process and post to your account.
Pay Using Mobile App
The WGL mobile app (for iOS and Android) also allows online bill pay.
To pay in the app:
- Download and open the WGL app.
- Tap “Pay My Bill”.
- Choose your payment amount and method.
- Review and submit your payment.
You’ll receive instant payment confirmation within the app.
Payment Methods for Online Bill Pay
WGL accepts the following payment methods for online bill payment:
- Credit or debit card – Visa, Mastercard, Discover, American Express
- Electronic check – Directly from your checking or savings account
- Digital wallets – Apple Pay, Google Pay, Samsung Pay
Credit cards and digital wallets incur a convenience fee. E-checks allow fee-free payment.
Other Ways to Pay Your WGL Bill
In addition to WGL’s online payment options, you can also pay your utility bill:
- By phone – Call 1-877-591-8991 to use the automated phone payment system.
- By mail – Mail a check or money order to WGL’s payment address.
- In person – Pay with cash, check or card at WGL’s office.
- Drop box – Place a check or money order in the drop box at WGL’s office.
But online and mobile payments deliver instant, convenient access to pay anytime.
Payment Posting Timeframes
Note when your payment will post to your account based on method:
- Online payments – Instantly
- Phone payments – Within 1 business day
- Mailed payments – Within 5 business days
- In person – Within 1-2 business days
- Drop off payments – Within 2 business days
Pay attention to this when paying right before your bill due date.
Account Security for Online Payments
You can feel fully confident paying your WGL bill through the online portal or mobile app. Stringent security measures include:
- Encrypted connections and data transfer.
- No storage of sensitive payment information.
- Authentication requirements to access accounts.
- Regular third-party security audits.
WGL utilizes top data security to protect your personal information.
Avoid Late Fees with Online Payments
Here are some tips to avoid late fees when paying WGL bills online:
- Review your bill due date and pay at least a few days before.
- Enroll in autopay or set up recurring payments through your online account.
- Set up bill reminders through your online account.
- Monitor your account balance regularly via the online portal.
- Opt for text/email bill notifications from WGL.
Online bill pay gives you visibility and control to stay on top of your utility bill and prevent penalties!
Contact Customer Support
If you have any questions or need help with your utility account, WGL’s customer support team is available:
- By phone at 1-229-883-8330
- In person at WGL’s office
- Through online chat on the website
The support team can assist with payment arrangements, account changes, or any issues you may have.
Water, Gas, and Light work out on past due problems
How do I pay a utility bill in Albany GA?
You can pay them directly on this website. Or pay on doxo with credit card, debit card, Apple Pay or bank account. How can I contact City of Albany – Utilities (GA) about my bill? You can contact them directly by phone at 229-883-8330.
Who is Albany light gas & water?
Reduce or replace your electricity bill with solar for as low as $0 down and $79/mo N ew Albany Light Gas and Water is a municipally owned entity with headquarters in New Albany, Mississippi and supplying power to customers in 3 counties in Mississippi including counties such as Union County, Tippah County, and Benton County.
How do I contact New Albany light gas and water?
The New Albany Light Gas and Water phone number is (662) 534-1041. How many counties does New Albany Light Gas and Water supply electricity to? New Albany Light Gas and Water supplies electricity to customers in 3 counties. What cities does New Albany Light Gas and Water sell electricity in?
Does Albany utilities accept credit cards?
Credit card, debit card or electronic checks are accepted over the telephone 24 hours a day, 7 days a week. Call us at (229) 883-8330 or dial Milestone (229) 231-0497. No fee will be charged. No registration required. American Express is not accepted. Albany Utilities offers a Bank Draft program for your convenience.