How to Pay Your City of Auburndale Water Bill

Living in Auburndale, Florida? Then you receive your water and wastewater services from the City of Auburndale Public Utilities department Read this guide to learn everything you need to know about paying your Auburndale water bill conveniently online, by phone, mail or in person.

Overview of Auburndale Public Utilities

The City of Auburndale Public Utilities department provides water and wastewater treatment services to all residences and businesses located within Auburndale city limits

Some key facts about Auburndale Public Utilities:

• Provides drinking water sourced from groundwater aquifers and local lakes

• Operates a 6.5 million gallon per day water treatment facility.

• Provides wastewater collection and treatment for over 11,500 customers.

• Governed by the Auburndale City Commission.

• Overseen by the Public Utilities Director.

Auburndale Water Billing and Payments

Now that you know who provides your local water service, let’s go over some important details about Auburndale water billing and payments:

• Billing cycles: Accounts are billed monthly.

• Due dates: Bills are due upon receipt.

• Late fees: A 10% late fee is applied to overdue balances.

• Shut-offs: Services may be disconnected for non-payment after 15 days past the due date.

• Payment options: Auburndale offers multiple ways to pay your water bill either online, by phone, mail or in person.

How to Pay Your Auburndale Water Bill Online

Paying online via the City of Auburndale website is the easiest and most convenient way to pay your water bill. Here are step-by-step instructions:

1. Go to utility.auburndalefl.com/ubs1.

2. Enter your 10-digit account number and 4-digit mailing address as your password.

3. Select “Pay Bill” and enter your payment amount.

4. Enter your credit/debit card or bank account details.

5. Verify payment details and select “Continue” to process your payment.

You’ll receive an email confirmation once your online payment is successfully submitted.

Paying Your Water Bill by Phone

To pay by phone:

1. Call the City of Auburndale at 863-965-5530.

2. Select option 2 for the automated payment system.

3. Enter your 10-digit account number followed by the # sign.

4. Follow the voice prompts to make your payment using a debit/credit card.

A convenience fee of $1.50 applies to phone payments.

Paying Your Water Bill by Mail

To pay your water bill by mail:

1. Make your check or money order payable to City of Auburndale.

2. Write your 10-digit account number on the payment.

3. Include your payment stub or write your account number on the check memo line.

4. Mail your payment to:

City of Auburndale
PO Box 186
Auburndale, FL 33823

Please allow 7-10 business days for mailed payments to process and post to your account.

Paying in Person

You can pay your Auburndale water bill in person at:

City of Auburndale
City Hall
1 Bobby Green Plaza
Auburndale, FL 33823

Cash, check, money order or credit/debit cards are accepted for in-person payments.

Setting Up Automatic Payments

For hassle-free water bill payment, you can enroll in monthly automatic ACH withdrawals from your bank account. Here’s how to set up automatic payments:

1. Download and complete the ACH authorization form from the city website.

2. Attach a voided check and mail the form to the address above.

3. Your account will now be debited each month on your bill’s due date.

Getting Billing Help and Assistance

If you have any questions or need help paying your Auburndale water bill, contact the Utility Billing department:

• By phone at 863-965-5500
• In person at City Hall
• Online at www.auburndalefl.com/contact

You can also inquire about applying for utility bill discounts if you meet low-income qualifications.

Stay on top of your City of Auburndale water account and explore these quick and easy payment options. Paying your bill won’t require leaving home when you take advantage of the convenient online and phone payment tools.