Making Payments to PNM Has Never Been Easier

Paying your PNM electric bill should be quick and easy. PNM offers many convenient options to pay your bill online, by phone, by mail or in person. With today’s technology, you can pay in just a few clicks from your computer or smartphone This article will cover the various ways to pay your PNM bill, tips for avoiding late fees, and how to get payment assistance if you need it

Online Payment Options

The fastest way to pay is through PNM’s website. You can pay as a guest without logging in or you can register for an account to save payment information and view billing history. Here are the online options

• Free Payments from Bank Account Link your checking or savings account to make free one-time or recurring payments Just log into your PNM account

• Credit/Debit Card: Pay by any major card for a $2 convenience fee per transaction. Limit 2 payments per month.

• Cash Payments: Take cash to an authorized payment location to have it applied to your PNM bill instantly.

• Automatic Payments: Set up recurring payments from your bank account or credit/debit card so you never miss a bill.

Pay by Phone

Call PNM at 1-888-DIAL-PNM to make a payment 24/7 using our automated phone system. Have your account number ready. You can pay by debit/credit card or check your account balance free of charge.

Pay by Mail

Mail a check or money order along with your payment stub to:

PNM
PO Box 27900
Albuquerque, NM 87125-7900

Allow 5-7 days for mail delivery time. Write your account number on the check.

Pay in Person

Take cash, check or money order to an authorized PNM payment location. Find one near you on the PNM website. Payments made at Western Union or CheckFreePay locations incur a convenience fee.

Avoid Late Fees

To avoid a late fee, pay your total balance due before the due date shown on your bill. Late fees are 1.5% of the overdue balance. Sign up for billing alerts to be notified when your bill is ready and due.

Payment Assistance Programs

If you’re facing financial hardship, PNM offers several assistance programs:

• Good Neighbor Fund – Provides emergency bill payment assistance for customers who receive a disconnect notice.

• Limited Income Home Energy Assistance Program (LIHEAP) – Helps low-income customers pay energy bills and weatherize homes.

• Energy$ense – Offers low-interest loans and grants to improve home efficiency and lower bills.

• Project SHARE – Customers can make donations to assist those unable to pay bills.