How to Pay Your Water Bill Online for the City of Northport

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Paying your water bill to the City of Northport is now easier than ever with the option to pay online The city offers a convenient website portal for customers to quickly view their water bill and make secure online payments 24/7, This comprehensive guide will walk through the new online system and provide tips for managing your Northport water account

Benefits of Paying Your Water Bill Online

The City of Northport has upgraded their payment system to allow customers the option to pay water bills online, This provides a wide range of benefits

  • Convenience – Pay anytime from your computer or mobile device. The site is available 24/7.

  • Time savings – Avoid having to mail payments or visit City Hall during business hours Online payments process immediately.

  • Payment tracking – Payment history is stored securely on your online account. You can view past bills and payments made.

  • Auto-pay – Schedule recurring automatic payments from your checking account or credit card to ensure your bill always gets paid on time.

  • Account management – Update account info and contact details through your secure online portal.

  • Paperless billing – Reduce paper waste and clutter by opting out of mailed paper bills and accessing your bill digitally.

  • Usage tracking – Monitor your household’s water usage over time and spot irregular spikes.

How to Pay Your Water Bill Online

Paying online is a quick and easy process through the City of Northport’s self-service customer portal. Follow these steps:

  1. Go to www.cityofnorthport.org

  2. Click on “Pay My Water Bill” from the top menu bar

  3. Review the terms and conditions and click “Agree”

  4. Click on “Pay Water Bill” to access the payment portal

  5. Enter your customer number and 4-digit PIN

  6. Select whether you want to make a one-time payment or set up recurring auto-pay

  7. Enter your payment amount and select a payment method

  8. Provide email and billing address

  9. Review details and submit payment

  10. A confirmation email will be sent with your payment receipt

The whole process takes just a few minutes. Your account will be updated instantly and you will have a payment confirmation on file.

Getting Started With an Online Account

To pay your water bill online, you will first need to have an online account set up through the portal. This is a very quick process:

  1. Go to www.cityofnorthport.org and click “Pay My Water Bill”

  2. Click “Register” below the login fields

  3. Enter your Northport water account number and an email address

  4. Create a password for your account

  5. Agree to the terms of use

  6. Click “Register”

Your account will be created instantly. You will receive a confirmation email with your 4-digit PIN. Be sure to keep this PIN secure, as it serves as your online account password.

Once registered, you can log right in to view your bill and make payments. You can also update your contact information, view billing history, set preferences, and more.

Payment Assistance Programs

If you are having trouble paying your Northport water bill on time, it is important to contact the city right away. Letting bills pile up only makes the problem worse.

Northport offers payment assistance programs and extensions for those in need:

  • Payment arrangements – Set up a monthly installment plan to pay past due balances over time. This prevents disconnection.

  • Leak adjustment – You may qualify for a billing adjustment if you had a leak that caused high usage.

  • Low-income assistance – There are state and federal programs to help low-income households pay utility bills. Northport can check your eligibility.

  • COVID-19 relief – There are special utility assistance funds for those impacted financially by the pandemic.

  • Extensions – One-time extensions may be granted if you’re waiting on payday or other incoming funds to make the payment.

Call Northport at 205-339-7000 as soon as possible if struggling to pay. Be proactive and they will work with you on a payment solution. Waiting until service is cut off will only make the situation more difficult.

Avoid Late Fees with Auto-Pay

The easiest way to avoid late fees and keep your water flowing is to enroll in automatic payments through Northport’s online portal. This securely schedules recurring payments from your bank account or credit card.

To set up auto-pay:

  1. Log into your online account

  2. Click on “Auto-pay Program”

  3. Select whether to pay the full balance or fixed amount each month

  4. Enter bank account or credit card details

  5. Agree to terms and save your settings

Going forward, your payments will process automatically each month. The funds will be debited on your due date so your account stays current.

You can cancel or edit auto-pay at any time through your online account portal. Enrolling takes just minutes but saves you from late fees all year long.

Go Paperless with Electronic Billing

In addition to automatic payments, you can also go paperless with your Northport water bill to save time and clutter. This allows you to:

  • Receive bills and notices electronically rather than by mail

  • Access your current bill anytime through your online account

  • Reduce paper waste and postage costs

  • View full PDF copies of all past bills

To go paperless:

  1. Log into your online account portal

  2. Click on “Go Paperless” from the menu

  3. Verify your email address

  4. Check the box to enroll in paperless billing

  5. Save your selection

You will receive an email confirmation any time a new bill is ready to view. Click the link to log in and access the full details. There is also an option to revert back to paper billing if you change your mind later.

Monitor Usage to Understand Your Bill

Your online account gives you detailed usage information to better understand your charges each month. You can view current usage and compare to previous periods.

Monitoring this data allows you to:

  • Identify leaks or other causes of abnormal usage

  • Understand seasonal usage patterns month-to-month

  • See the impact of conservation efforts over time

  • Verify billing accuracy

  • Set custom alerts for high usage

Usage patterns provide insight into your water needs. You may discover old pipes leaking or find your usage doubles in summer due to lawn irrigation. Adjusting behaviors and fixing issues results in tangible savings.

Online bill pay makes managing your Northport water account easier than ever. Be sure to take advantage of all the self-service options to simplify payments, track your usage, and avoid late fees. The ability to access details 24/7 provides convenience and greater control over your utility costs.

Pay Water Bill Northport

Meter Reading

Did you know the City’s two meter readers read over 25,000 meters each month?

Every meter in our service area is read monthly, either manually with a handheld device or via an automated drive by system.

Water and/or Sewer Monthly Rates

  • Readiness to serve charge for both water and sewer
  • Covers the fixed costs of operating our utility even before you use any water or generate any sewage, maintenance of water and sewer lines, and the personnel required to operate and maintain the utility system.
  • If you should leave the area in the summer months or go away for an extended period of time and have your water turned off, you will still receive a monthly base facility charge.
  • Water Usage & Sewer Usage
  • Calculated with Six-tier Conservation Rates
    • More water a customer uses, higher the rate will be for the water you are using

If we receive your monthly payment late or you have required any other services which have a fee associated with the service, these charges will also be on your monthly bill.

For information on frequently asked billing questions, visit our Common Questions page.

Monthly bill for single family residential customer with 3/4″ meter using 3,000 gallons:

Timeframe Water Wastewater Combined
Prior to October 1, 2022 $34.61 $50.73 $85.34
Current Rates $37.38 $54.78 $92.16
Difference per Month $2.77 $4.05 $6.82

Where Can I Pay My Water Bill? – CountyOffice.org

How do I pay my water bill in Northport Alabama?

The customer number will be your login ID. PAYMENT LOCATIONS: You may pay your bill by mail (City of Northport MSC 851, PO Box 830019, Birmingham, AL 35283-0019), inside the water office, through our drive-through window, by automatic bank draft, in our after hours depository located at the West End of the building, or make your payment online.

How do I pay my North Port utilities bill?

North Port Utilities makes paying your bill easy by offering the following payment options: In the event that your payment may be delayed or if you are having trouble making your payment, please call our Cashiering Office at (941) 429-7122 BEFORE the payment is due to discuss the options available to you.

How do I make a payment at City of Northport?

ONLINE ACCOUNT ACCESS/PAYMENT: You may view your account, or make your payment online at www.cityofnorthport.org with a Visa, MasterCard or Discover. You can also use a debit card that has the Visa, MasterCard or Discover logo. You will need the customer number and pin number located on your statement. The customer number will be your login ID.

What does the city of Northport Utilities Department do?

The City of Northport Utilities Department’s mission is to remain committed to providing our customers the highest quality water and sewer services in a safe, reliable, efficient, and customer friendly manner. The rates, fees, and charges below are in effect for bills due after January 1, 2024.

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