Living in the beautiful Lancaster area? Then LA County Waterworks Lancaster likely provides your water services. Paying your water bill on time each month is important to avoid any service disruption. Read this guide to learn all about the convenient payment options available through LA County Waterworks Lancaster, CA.
Overview of LA County Waterworks Lancaster
LA County Waterworks Lancaster is the water district serving Lancaster, California and surrounding communities. They provide water delivery and wastewater treatment to tens of thousands of residents and businesses in the area.
As a customer, you receive monthly water bills from LA County Waterworks Lancaster and are responsible for payment by the due date. Failing to pay on time can result in penalties, shut offs, and other issues. So be sure to pay each bill properly and on time.
The good news is LA County Waterworks Lancaster offers many easy and convenient ways to pay each month. Keep reading to learn about all your bill payment options.
Paying Online
The fastest and most convenient way to pay your LA County Waterworks Lancaster bill is online through the MyWAM portal Here’s how it works
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Set up your MyWAM account – Go to www.dpw.lacounty.gov/mywam and register for MyWAM access. This allows you to manage payments online.
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Login to MyWAM – Visit the site, enter your username and password, and access your account
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Select “Make Payment” – Choose this option and enter your payment info to pay your bill.
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Get emailed confirmation – MyWAM will email a payment confirmation when finished.
Paying through MyWAM only takes a few minutes. You can use credit cards, debit cards, or electronic checks. It’s fast, easy, and secure.
Paying by Phone
You can also pay your LA County Waterworks Lancaster bill quickly by calling their toll-free automated phone system at 1-877-637-3661. Here’s how phone payment works:
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Call the billing number – Dial 1-877-637-3661 and select “Make Payment” from menu.
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Enter your account number – Use your phone to enter your LA County Waterworks account number.
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Select payment method – Choose debit card, credit card, or check payment.
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Provide payment details – For cards, enter your card number, expiration date, and CVV code. For checks, enter your routing and account numbers.
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Confirm payment amount – Verify the amount being paid and complete the payment.
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Get a confirmation number – Be sure to write down the confirmation number provided at the end.
Paying by phone only takes a few minutes and ensures your payment gets credited right away.
Paying by Mail
If you prefer, you can mail in a payment to LA County Waterworks Lancaster each month. Simply follow these steps:
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Write your account number – To avoid processing delays, clearly write your account number on the payment.
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Indicate payment amount – Clearly indicate the payment amount, matching your bill total.
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Send check or money order – Mail a check or money order – no cash payments.
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Use the payment mailing address – Send your mailed payment to:
LA County Waterworks Districts
PO Box 512150
Los Angeles, CA 90051-0150
- Allow mailing time – Mail your payment 5-7 days before the due date to ensure it arrives on time.
Mailing your payment requires more time but can still easily get your bill paid each month.
Paying in Person
For fast, reliable payment, you can pay your LA County Waterworks Lancaster bill in person at one of several locations:
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Lancaster Regional Office – 335A East Avenue K, Lancaster, CA 93535
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Palmdale Regional Office – 1025 East Palmdale Blvd, Palmdale, CA 93550
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Santa Clarita Regional Office – 23757 Valencia Blvd, Santa Clarita, CA 91355
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Downtown LA Office – 900 South Fremont Ave, Alhambra, CA 91803
Simply bring your payment to one of these offices during regular business hours. They accept check, money order, or cash payments. Get receipt as proof of payment.
Payment Tips and Reminders
To ensure smooth bill payment, keep these tips for paying your LA County Waterworks Lancaster bill in mind:
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Pay early to avoid late fees – Allow 3-5 days for mailed payments
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Save payment receipts and confirmations
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Enroll in autopay or recurring payments for convenience
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Avoid final cutoff dates for payment – this risks shut offs
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Contact LA County Waterworks with any bill questions
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Set payment reminders to remember your due date
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Check for leaks to avoid higher than normal bills
Paying your water bill on time takes just minutes online, by phone, mail, or in person. Be sure to use one of these great options to pay your LA County Waterworks Lancaster bill each month.
Understanding Your LA County Waterworks Bill
When your LA County Waterworks Lancaster bill arrives, you’ll want to understand what you’re being charged for. Here are the key sections to review on your bill:
Previous Balance
This shows any past due balance or credits from your previous bill. Be sure to pay this first before the current monthly charges.
Water Usage and Charges
This section details your water usage in hundred cubic feet (HCF) and the associated charges based on your rate tier. Higher usage leads to higher tier rates.
Wastewater Charges
This covers sewer and wastewater treatment. Charges are based on your water usage amount.
Service and Other Charges
Other fixed charges like service fees, meter fees, and surcharges are shown here. These do not vary based on usage.
Taxes
Any applicable utility taxes from the city, county, or state will appear here.
Total Current Charges
This shows the total of all your current monthly charges and taxes owed.
Total Amount Due
The total previous balance plus total current charges equals your total amount due for the month. Pay this full amount by the due date.
Review your usage and charges each month to understand what makes up your total bill amount. Monitoring usage can also help avoid higher tier rate charges.
Avoiding Late Fees and Shut Offs
It’s essential to pay your LA County Waterworks Lancaster water bill in full and on time every month. If not, you risk:
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Late payment penalties – 10% fee if not paid within 20 days of due date
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Shut off notice – Receive shut off notice if unpaid after second bill
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Water service shut off – Water shut off if bill still unpaid after shut off notice
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Shut off penalties – Pay a $65 penalty to restore water after shut off
Avoid these penalties and inconveniences by paying on time, every time. If facing financial hardship, contact LA County Waterworks Lancaster before the due date to discuss payment plan options.
Enrolling in Autopay and Paperless Billing
For easier bill payment, enroll in automated payments from LA County Waterworks Lancaster. This automatically pays your bill from your credit card or bank account each month.
To enroll in autopay:
- Login to your MyWAM online account
- Under “My Profile”, select AutoPay Enrollment
- Enter your payment method details
You can also go paperless by switching to electronic billing only. Doing this allows you to receive and view bills online through MyWAM instead of by mail.
To go paperless:
- Login to your MyWAM account
- Under “My Profile”, choose Paperless Billing
- Check the paperless billing box
Going paperless and setting up autopay makes paying your water bill a breeze each month.
Getting Help with Your LA County Waterworks Lancaster Bill
If you need help understanding your charges, making payments, avoiding shut off, or any other billing issues, contact LA County Waterworks Lancaster for assistance:
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Online Chat: Chat with a billing rep Monday-Thursday 8am-5pm at www.dpw.lacounty.gov/mywam
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Email: Email LA County Waterworks at [email protected]
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Phone: Call 1-877-637-3661, Monday-Friday 8am-5pm
The LA County Waterworks Lancaster customer support team is available to help explain your bill, take payments, and more. Contact them with any water bill questions or issues.
Switching Your LA County Waterworks Lancaster Service
If you’re moving out of the area, you must close your LA County Waterworks account. Or if you’re moving to a new address in their service area, you’ll need to transfer or start new service.
To switch LA County Waterworks Lancaster service:
- Call 1-877-637-3661 and explain you are moving/transferring service
- Provide your existing account number and new service address
- Schedule a final meter read date at your old address
Pay Online – Automatic Payment
Log in to your LADWP online account to pre-authorize automatic debit from your checking/savings account. Residential customers may also use a credit card (Visa or MasterCard). The automatic debit for the amount due on your LADWP bill will take place ten (10) business days after your bill has been issued in each billing cycle. The benefits of automatic payment are: •Bills are always paid on time •Writing checks and buying stamps are avoided •This service is free of charge! (Click on the link below, log in, click on the “Automatic Payment” tab in the middle of the page, follow the instructions)
To pay by phone through the LADWP Payment Center, residential customers can call 1-877-MYPAYDWP (1-877-697-2939) to authorize an electronic one-time payment from your checking/savings account or credit card (Visa or MasterCard). Our toll-free number is available 24 hours a day, 7 days a week using a touch-tone phone. Before you call, make sure to have your Account Number, Access Code (4-digits), and payment information (bank account number and bank routing number or credit card information) available to complete the transaction if you havent already saved your payment source information online. This service is free of charge.
Los Angeles Area Monday – Friday 9:00 a.m. – 5:00 p.m. (closed on holidays) Owens Valley Monday – Friday 8:00 a.m. – 4:00 p.m. (closed on holidays) You can make an appointment to visit a Customer Service Center near you by calling 1-888-999-0477. The Hollywood and Slauson offices are available by appointment only. Please note: this telephone number is solely for the purpose of booking an appointment to visit one of our offices. Specific questions regarding your LADWP account can be answered by calling our Customer Contact Center at 800-342-5397. For your convenience, LADWP Customer Service Centers now accept Visa and MasterCard for in-person payments. Effective August 18, 2023, credit card payments at LADWP Customer Service Centers will only be accepted for commercial and industrial customer accounts when: 1) The name on the credit card matches the LADWP account holders name, and 2) The credit card includes the name of the individual making the payment.
When mailing your payment, please write your account number on the check and include the payment stub if possible. Payment mailing address: LADWP PO Box 30808 Los Angeles, CA 90030-0808
Are you late on your bill?
If you are unable to pay your bill by the due date, contact the LADWP before the bill becomes delinquent. We will work with you to arrange a payment plan. All customers with past due balances are eligible to make a payment plan with the LADWP.