How to Pay Your Water and Sewer Bill in Berkeley County, WV

Living in Berkeley County WV? Then you know paying your water and sewer bill is an essential monthly task. The water and sewer services for the county are provided by two public service districts – Berkeley County Public Service Water District (BCPSWD) and Berkeley County Public Service Sewer District (BCPSSD). This guide will overview everything you need to know to pay your Berkeley County water and sewer bills smoothly each month.

Berkeley County Water and Sewer Districts

Let’s first understand the difference between the two districts

• BCPSWD – Provides drinking water service to Berkeley County residents and businesses. They operate treatment facilities, wells, water towers and main distribution lines.

• BCPSSD – Handles wastewater collection and treatment for the county. They maintain sewers, pump stations and wastewater treatment plants.

Your property likely receives both water and sewer service, so you’ll get separate bills each month from the two districts that must be paid.

Monthly Billing Cycle

• Bills are issued around the 10th of each month by both districts.

• Payment is due by the 25th of the month. A 10% penalty is added if not paid by the due date.

• If still unpaid, a termination notice is sent around the 1st of the next month.

• Termination date for shut off is around the 15th if the overdue amount isn’t paid.

• Pay promptly each month to avoid penalties and service interruptions.

Ways to Pay Your Bill

The Berkeley County water and sewer districts offer several payment options:

Online

• BCPSWD – Pay by credit/debit card or eCheck at berkeleywater.org.

• BCPSSD – Pay by credit/debit card or eCheck at bcpssd.org.

• Have your account number handy. A payment confirmation will be emailed.

Phone

Call 304-263-8566 to make a payment over the phone with a customer service rep during business hours.

Mail

Mail a check or money order payable to:

BCPSWD
PO Box 944
Martinsburg, WV 25402

BCPSSD
PO Box 944
Martinsburg, WV 25402

Allow 5-7 days for mailed payments to process. Include your account number on the check.

In Person

Visit the district office during business hours to pay by cash, check or credit/debit card:

BCPSWD and BCPSSD
65 District Way
Martinsburg, WV 25403

BCPSWD Only
251 Caperton Blvd
Martinsburg, WV 25403

Drop Box

After hours, a drop box is available to leave check payments at:

• 65 District Way office
• 251 Caperton Blvd office

Cash cannot be left in the drop box.

Automatic Bank Draft

Forget bills with automatic payment drafting from your bank account each month. Complete and submit the ACH form found on their websites.

Account Management Tips

• Update your contact information if you move or change phone numbers by calling 304-267-4600.

• Review your water usage each month and watch for irregular spikes that could indicate leaks.

• Enroll in paperless billing to receive bills electronically.

• Consider enrolling in auto-pay to have payments processed automatically each month.

• Keep your account balance current to avoid fees and potential shut offs.

• Contact customer support if you need help understanding your bill or resolving account issues.

What to Do if Your Water is Shut Off

If you miss multiple months of payments, unfortunately your water and/or sewer service may be disconnected. Here is what to do if shut off occurs:

• Pay the past due balance IMMEDIATELY to get service restored.

• A reconnection fee will also need to be paid.

• Call 304-263-8566 once paid to schedule turn on.

• Service will be restored within 24 business hours once paid.

• Payment plans may be available if you cannot pay the full past due amount.

Avoid shut offs by paying on time every month. But if disconnection does occur, act fast to get your water and sewer resumed.

Sewer Bill Too High? Check for Leaks

Since sewer bills are based on water usage, a higher than normal water bill often leads to higher sewer bills too. If your sewer bill seems unusually high, check your home for water leaks which could be driving up usage and bills. Common sources of leaks include:

• Running toilets
• Leaking faucets
• Dripping showerheads
• Leaking outdoor spigots
• Underground line leaks
• Pool filling and refilling

Catch leaks early and repair them to avoid inflated water and sewer bills. Tiny leaks can waste hundreds of gallons over time.

Budget Billing Program

To make bills more predictable, Berkeley County offers an optional budget billing program. This sets your payments at the average of your previous 12 months of bills, spreading costs evenly over the year. To enroll:

• Call 304-263-8566 to request a budget billing plan.
• Must have 12 months of billing history at the residence.
• Budget amount will recalculate each quarter based on latest usage.

Budget billing helps avoid very high seasonal bills by evening out payments all year.

Finding Billing & Payment Support

Don’t hesitate to reach out to the Berkeley County water and sewer districts if you need any help with billing questions, managing your account, understanding your charges or making payments.

Contact them at:

Phone: 304-263-8566

Email: [email protected]

Website: www.berkeleywater.org and www.bcpssd.org

Their knowledgeable customer service team is available to assist customers and ensure your water and sewer needs are met. Keep their contact details handy for any billing or service issues that come up.

Staying current on Berkeley County utility bills prevents the headaches of late fees, shut offs and other problems. Use these payment options and account management tips to take control of your water and sewer expenses!