How to Pay Your hhgregg Bill By Phone

hhgregg was once a popular retailer of consumer electronics, appliances and home furniture. The electronics and appliance store operated hundreds of locations across the Midwest and East Coast until going bankrupt and closing all stores in 2017. If you had an hhgregg credit card or account prior to their closure, you may still need to make payments or contact customer service by phone.

This guide will cover everything you need to know about paying your old hhgregg bill by phone and contacting their customer service number for account assistance

Who Serviced hhgregg Credit Accounts?

hhgregg partnered with Synchrony Bank to provide financing for customers through the hhgregg Credit Card. Synchrony serviced all new credit accounts and existing card balances for the retailer.

When hhgregg went out of business in 2017, Synchrony Bank continued to manage outstanding hhgregg credit card accounts.

If you had an hhgregg credit card or account prior to their closure, Synchrony Bank is who you need to contact to pay your balance or get account information.

Locating Your hhgregg Credit Card Account Number

To pay your hhgregg bill by phone, you will need to reference your specific credit card account number with Synchrony Bank.

If you no longer have your physical hhgregg credit card there are a couple places you can find your account number

• Review old credit card statements or billing notices from Synchrony Bank.

• Check your credit report which lists all open and closed accounts.

• Call Synchrony customer service at 1-866-396-8254 and request your hhgregg account number.

Having this account number handy will expedite paying your bill or checking your balance over the phone.

Steps to Pay Your hhgregg Bill by Phone

Follow these simple steps to make a payment on your old hhgregg credit card account by phone:

1. Call Synchrony Bank at 1-866-396-8254.

2. Select the “Make a Payment” option when prompted.

3. Provide your hhgregg credit account number when requested.

4. Enter the payment amount you wish to make.

5. Select your method of payment:

   • Debit or credit card
   • Electronic bank transfer
   • Check over the phone

6. Provide details for your selected payment method.

7. Confirm payment details when reviewed by the representative.

The agent will then process your hhgregg bill payment while you are on the call.

What Payment Methods Can Be Used?

Synchrony Bank offers several payment method options for paying your hhgregg bill over the phone:

• Debit or Credit Card – Provide your Visa, Mastercard, American Express or Discover card number, expiration date and security code.

• Electronic Check – Provide your bank routing and account number to deduct payment directly from your checking or savings account.

• Check by Phone – Provide your checking account details for Synchrony to electronically create and process a one-time check.

• Money Order – Mail a money order payable to Synchrony Bank to the address provided.

Have your selected payment info handy when you call in to quickly complete your hhgregg bill payment.

Can I Set Up Recurring Payments?

Yes, you can arrange to have your hhgregg credit card balance automatically paid each month by setting up recurring payments.

To set up recurring payments:

• Inform the Synchrony agent you wish to enroll in recurring payments.

• Choose the payment date each month and payment amount.

• Provide your payment method details to safely store.

• Payments will now automatically deduct each month on the scheduled date.

Recurring payments ensure your hhgregg bill always gets paid on time without remembering to manually make payments.

What Information is Needed to Access My Account?

When calling Synchrony Bank to access your hhgregg credit account, having the following information handy will help the agent pull up your account quickly:

• Your full name
• Address on file
• Full hhgregg credit account number
• Social security number
• Date of birth

You will also need to answer identifying verification questions to access your account over the phone.

Can I Check My Balance and Account Status?

Yes, Synchrony Bank agents can provide you information about your hhgregg credit card balance and account status over the phone once identity is verified.

You can:

• Check your current balance owed.

• Review recent payments made.

• Hear any outstanding fees or interest charges.

• Confirm the account is closed or still open.

• Receive details on your payment history and credit standing.

Get the latest details on where your account stands by calling in for a quick update.

Speaking to a Customer Service Representative

For any questions or issues related to your old hhgregg credit account, you can be connected to an Synchrony Bank customer service agent for assistance.

When prompted by the automated system:

• Select the “Customer Service” option.

• Choose the “hhgregg Credit Card” when asked for the account type.

• You will then be connected with a representative who can address your hhgregg account needs.

Agents are available Monday through Sunday 7am to 11pm Eastern.

How Can a Representative Assist Me?

A customer service agent can help address any questions, concerns or needs you have regarding your hhgregg Synchrony Bank credit account.

Some examples include:

• Reviewing your account history and statements.

• Providing details on interest rates and fees.

• Helping resolve billing disputes or errors.

• Updating your account information or contact details.

• Answering payment and account balance questions.

• Explaining account closure details and final payoff amount if needed.

Don’t hesitate to call if you need any assistance related to your old hhgregg credit account with Synchrony.

Mailing in Written Inquiries

In addition to calling, you can submit written inquiries and requests related to your account to:

Synchrony Bank

P.O. Box 965003

Orlando, FL 32896-5003

Be sure to include your full name, account number, mailing address and specific information about your inquiry in the letter.

Locating Additional hhgregg Account Information

If you need to find additional details on your old hhgregg credit card account, check the following:

• Review your credit report – this provides open/closed dates, balance history, scheduled monthly payments and more.

• Call 1-866-396-8254 and request account statements be mailed to you.

• Log into online account portal (if you previously created one) for access to statements.

• Review old billing notices or correspondence from Synchrony Bank.

• Check your bank records if you set up automatic hhgregg bill payments before closing.

Options If You Owe a Balance After Closure

If you still have a balance owed on your hhgregg account, you must continue making monthly payments per your agreement, even after the stores have closed. Some options include:

• Call Synchrony to make a payment arrangement if needed. Explain your situation.

• Consider a personal loan to pay off your hhgregg balance in full at once.

• Request a lower minimum payment if affordable.

• Consolidate other credit card balances to simplify bills.

• Speak to a credit counselor if you are struggling with debt payments.

While store closures can complicate paying off a credit balance, Synchrony aims to provide solutions.

Closing an hhgregg Credit Card Account

If your hhgregg credit account through Synchrony Bank is still open, you may want to close it, especially if you no longer use or need the account.

To close an hhgregg credit card:

• Call the number on the back of your card and request to close the account.

• Pay off any remaining balance in full prior to closure.

• Cut up and dispose of your physical credit card.

• Follow up via mail in writing to confirm your account is closed.

Be sure your outstanding hhgregg balance is paid off before closing your Synchrony credit card for good.

Your Credit Score with a Closed Account

When an open credit card like your hhgregg account is closed, it can impact your overall credit score in a few ways:

• Your total available credit decreases, which can increase your credit utilization ratio.

• Your credit history length shortens when long-standing accounts close.

• Your mix of credit types changes by losing an installment loan account.

Monitor your credit report and score after closure to see the effects over time. Maintaining low card balances and varied credit helps offset closed accounts.

Retrieve Purchase History for Warranties

If you need to retrieve old purchase history from your hhgregg credit account for warranty purposes, you can request details from Synchrony Bank:

• Call the 1-866 number and speak to a representative.

• Specify the transaction date range needed.