Struggling to Pay Your 21st Mortgage Bill? Here’s a Simple Guide to Get You Back on Track

Paying your mortgage bill is likely one of your largest monthly expenses. When times get tough and money gets tight, that hefty bill can feel like a huge weight dragging you down each month. If you have a mortgage through 21st Mortgage, you may be wondering what options you have if you are struggling to pay your bill.

The good news is that 21st Mortgage offers several ways for borrowers to pay their bills online or over the phone They also have programs in place to help if you are facing financial hardship. With some planning and open communication, you can get your 21st Mortgage payments back under control

Understanding Your 21st Mortgage Bill Payment Options

21st Mortgage offers borrowers multiple ways to pay their mortgage bill each month. Depending on your preference, you can pay online, by phone, by mail or even set up automatic payments. Here’s an overview of the payment options available:

Pay Online

The easiest way to pay your 21st Mortgage bill is on their website. Simply go to www.21stmortgage.com/web/21stSite.nsf/borrower-services.html and click on “Pay My Bill.” You’ll be prompted to enter your loan number and access code. From there, you can make a one-time payment or set up recurring payments.

Pay By Phone

If speaking to someone makes you more comfortable, you can pay your mortgage bill by calling 21st Mortgage. Just dial 1-615-620-2130 and select option 3 to be connected to the cashiering department. They can take your payment over the phone using your checking account details.

Pay By Mail

For those who still like handling bills the old-fashioned way, you can mail your mortgage payment to 21st Mortgage. Just make your check payable to “21st Mortgage” and include your loan number on the check memo line. Send your payment to:

21st Mortgage CorporationAttn: Cashiering620 Market StreetKnoxville, TN 37902

Automatic Payments

The easiest way to avoid late mortgage payments is to enroll in 21st Mortgage’s automatic payment program. Your bill will be paid directly from your bank account each month on your payment due date. To enroll, log into your account on their website or call their customer service team.

What To Do if You Can’t Pay Your 21st Mortgage Bill

Despite the many payment options, you may face months when paying your entire mortgage bill just isn’t possible. If money is tight, don’t panic! 21st Mortgage has programs in place to help borrowers through temporary hardships or emergencies.

Call Right Away

The most important thing is to call 21st Mortgage as soon as you realize you can’t make your full payment. Letting them know ahead of time allows their team to discuss options before your account becomes delinquent. Ignoring the issue will only make things worse in the long run.

Ask About Hardship Programs

Specifically, ask if you qualify for a forbearance or repayment plan based on financial hardship. These programs allow you to temporarily make reduced payments or pause payments completely for a short period. This gives you time to improve your financial situation without damaging your credit or facing foreclosure.

Explore Loan Modification

In some cases, 21st Mortgage may be able to modify your loan terms to make payments permanently more affordable. This may mean extending the repayment timeline, reducing interest rates or changing the loan type. Loan modification helps when short-term relief isn’t enough to get you back on track.

Communicate Your Situation

Be prepared to share information about your financial situation, income, expenses and why you are struggling to make payments. This allows 21st Mortgage to best assess your options. The more details you can provide, the better.

Remember, the 21st Mortgage team wants to help you. Working closely with borrowers who get into financial trouble is part of their job. The sooner you call, the more tools they have to get your mortgage back on track without damaging your financial life.

Step-by-Step Guide to Paying Your 21st Mortgage Bill Online

If this is your first time logging in to pay your 21st Mortgage bill online, the process can feel confusing. Follow this simple step-by-step guide for hassle-free access:

Step 1: Go to www.21stmortgageonline.com/access

This is the login portal for accessing your 21st Mortgage account.

Step 2: Click “Register for Full Access”

This allows you to create login credentials for your account. Make sure you have your loan number handy.

Step 3: Enter Your Registration Code

Your registration code is the last four digits of your loan number plus the last four digits of your Social Security number. For example, if your loan number ends in 6789 and your SSN ends in 1234, your code would be 67891234.

This verifies your identity and allows access to your account.

Step 4: Create Your Username and Password

Set up your unique username and password. Make sure to choose a password you can remember that meets the account security requirements.

Step 5: Verify Your Email Address

Double check that your account email is correct. This ensures you can receive payment receipts and account notifications.

Step 6: Login Using Your New Credentials

Congratulations, you can now log in to your account anytime to make one-time payments or set up recurring automatic payments.

Step 7: Select “Pay Bill”

The pay bill feature allows you to make debit/credit card or electronic check payments. Just enter your payment details and follow the prompts.

Online bill pay through 21st Mortgage is incredibly convenient once fully set up. Logging in anytime, anywhere to pay your mortgage bill takes just minutes.

If you have trouble with registration or account access, don’t hesitate to call their customer support line at 1-800-955-0021. The friendly team can walk you through any technical issues.

Answering Common Questions about 21st Mortgage Payments

If this is your first mortgage loan through 21st Mortgage, you likely still have plenty of questions about payments, fees and policies. Here are answers to some of the questions asked most frequently by new borrowers:

When is my mortgage payment due each month?

21st Mortgage payments are due on the 1st day of each month. Your first payment is due on the 1st day of the second month after closing the loan.

What happens if I pay late?

Payments not received by the 16th day of the month incur a late fee. If your payment becomes 30 days delinquent, further late fees apply and negative credit reporting begins. Always call 21st Mortgage immediately if a late payment may occur.

Does 21st Mortgage have grace periods for late payments?

Most loans allow a 15-day grace period after the due date. However, taking advantage of the grace period regularly still risks late fees, penalties and credit impacts.

What fees are charged if my check bounces?

A returned check fee of $25 is charged by 21st Mortgage for any bounced check. Your bank may charge additional nonsufficient funds fees.

What if I will be away and can’t pay on time?

You can easily set up automatic recurring payments through your online account. As long as funds are available by the payment due date, your bill will deduct automatically each month.

Why does my monthly amount due change slightly sometimes?

Slight month-to-month fluctuations are normal due to differences in the number of days in certain months each year. Rest assured you are being billed correctly.

Who do I call for mortgage account questions?

21st Mortgage’s customer service team is available at 1-800-955-0021 from Monday to Friday during business hours. The knowledgeable staff can help with payment issues, account changes or any other mortgage-related concerns.

Understanding the ins and outs of paying your 21st Mortgage bill is key to keeping your loan on track. Following this advice will help you avoid unnecessary fees, penalties or credit impacts when money gets tight. With an array of payment options and hardship programs, 21st Mortgage can work with borrowers facing financial hurdles. Just reach out for assistance as soon as any difficulties paying your bill arise.